Time: March 17th 2009 21:45:00(CEST)
Expected Downtime: Unknown
Location: EvoSwitch
Reason: Under investigation
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are receiving complaints from some customers about unreachability of their servers behind 2 of our routers located at EvoSwitch.

At this moment we are still busy solving this problem, we have found the cause of this problem.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE 22:16]
One 48 port blade is partly malfunctioning.
It is parsing/sending HSRP packets, but not forwarding traffic.
Due to this no automatic failover was initiated.
We have manually shutdown these interfaces.
Two dedicated server racks have issues with their backup uplinks, these problems are being corrected.

[UPDATE 23:20]
The two dedicated server racks and two Colocation customer racks have their backup uplinks restored.

Time: March 17th 2009 21:45:00(CEST)
Expected Downtime: Unknown
Location: EvoSwitch
Reason: Under investigation
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are receiving complaints from some customers about unreachability of their servers behind 2 of our routers located at EvoSwitch.

At this moment we are still busy solving this problem, we have found the cause of this problem.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE 22:16]
One 48 port blade is partly malfunctioning.
It is parsing/sending HSRP packets, but not forwarding traffic.
Due to this no automatic failover was initiated.
We have manually shutdown these interfaces.
Two dedicated server racks have issues with their backup uplinks, these problems are being corrected.

Time: March 17th 2009 21:45:00(CEST)
Expected Downtime: Unknown
Location: EvoSwitch
Reason: Under investigation
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are receiving complaints from some customers about unreachability of their servers behind 2 of our routers located at EvoSwitch.

At this moment we are still busy solving this problem, we have found the cause of this problem.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

Time: March 16th 2009 06:00:00(CEST)
Dear Customer,

At the moment we experience some troubles in (part of) our network at EvoSwitch.

Mainly colocation customers are affected. The problem that occur are packetloss and higher latency.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE 06:41]

The issue has been resolved.
The exact cause is still being investigated.
We will update this page once the cause has been determined.

[UPDATE]
The cause has been determined and resolved.
An OSPF routing loop due to incorrect IP address assignment.

Time: March 16th 2009 06:00:00(CEST)
Dear Customer,

At the moment we experience some troubles in (part of) our network at EvoSwitch.

Mainly colocation customers are affected. The problem that occur are packetloss and higher latency.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE 06:41]

The issue has been resolved.
The exact cause is still being investigated.
We will update this page once the cause has been determined.

Startdate: March 25th 2009 00:00:00(CEST)
Enddate: March 25th 2009 03:00:00(CEST)

Dear customer,

One of our carriers has planned a maintenance on our circuit to
Zurich. During this maintenance window traffic will directed through
other carriers and peers. No impact is expected for customers.

LeaseWeb – NOC

Timezone for this maintenance is CET

Startdate: March 15th 2009 00:00:00(CEST)
Enddate: March 15th 2009 06:00:00(CEST)

Dear customer,

One of our carriers has planned a maintenance on our circuit to
Stockholm. During this maintenance window traffic will directed through
other carriers and peers. No impact is expected for customers.

LeaseWeb – NOC

Timezone for this maintenance is CET

Startdate: March 8th 2009 00:00:00(CEST)
Enddate: March 8th 2009 06:00:00(CEST)

Dear customer,

One of our carriers has planned a maintenance on our circuit to
Stockholm. During this maintenance window traffic will directed through
other carriers and peers. No impact is expected for customers.

LeaseWeb – NOC

Timezone for this maintenance is CET

Time: February 12th 2009 16:00:00(CEST)
Expected Downtime: Unknown
Location: Evoswitch
Affected IP ranges: 94.75.192.0 – 94.75.255.255
Reason: Under investigation
*******************************

Dear Customer,

Since yesterday (Feb 11) afternoon one of our IP ranges (94.75.192.0/18) seems to be blocked in Spanish Telefonica network. Our investigation showed that Telefonica probably blocked whole range 94.0.0.0/8.

We announced Telefonica, we are cooperating with our Spanish customers to solve the issue. As soon as we have more information available, we will publish it here.

Please consider it is not Leaseweb network issue. There are hundreds of companies all over Europe within the affected range 94.0.0.0/8.

Regards,
LeaseWeb BV


[UPDATE 13.02.2009 14:00]
Our tests show the IP’s within 94.0.0.0/8 are again accessible in Telefonica network.