Time: February 12th 2009 16:00:00(CEST)
Expected Downtime: Unknown
Location: Evoswitch
Affected IP ranges: 94.75.192.0 – 94.75.255.255
Reason: Under investigation
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Dear Customer,

Since yesterday (Feb 11) afternoon one of our IP ranges (94.75.192.0/18) seems to be blocked in Spanish Telefonica network. Our investigation showed that Telefonica probably blocked whole range 94.0.0.0/8.

We announced Telefonica, we are cooperating with our Spanish customers to solve the issue. As soon as we have more information available, we will publish it here.

Please consider it is not Leaseweb network issue. There are hundreds of companies all over Europe within the affected range 94.0.0.0/8.

Regards,
LeaseWeb BV

Time: February 3rd 2009 22:30:00(CEST)
Dear customer,

One of the major European fiber cables has been cut, this cable connects Germany with Denmark and is the main route to Scandinavian countries as well some Russian and Baltic networks. Several Scandinavian networks lost their connections to European exchanges, some carriers, like Telia, use their backup, not sufficient connections.
Customers from Northern and Eastern Europe may be affected by higher latencies and some packet losses. The ETA given to us is 3 am CET.

Regards,
LeaseWeb BV


[UPDATE 10:00]
About 2:00 am CET the issue was resolved.

Time: February 3rd 2009 22:30:00(CEST)

Dear customer,

One of the major European fiber cables has been cut, this cable connects Germany with Denmark and is the main route to Scandinavian countries as well some Russian and Baltic networks. Several Scandinavian networks lost their connections to European exchanges, some carriers, like Telia, use their backup, not sufficient connections.
Customers from Northern and Eastern Europe may be affected by higher latencies and some packet losses. The ETA given to us is 3 am CET.

Regards,
LeaseWeb BV

Time: February 1st 2009 21:00:00(CEST)
Dear customers,

At the moment we are having problems on one our AMS-IX locatations which is causing packetloss. We have been in contact with AMS-IX and we decided with them to move our port-channel to another switch. This can cause packetloss and delays in our network for a few minutes.

We will place updates here as we have them.

Regards,
LeaseWeb BV

[UPDATE 21:26]
We have moved one ports of our port-channel and checking if the problem is resolved.

[UPDATE 22:10]
We were monitoring all our AMS-IX connection and it seems the issue is resolved. So the reason probably was with AMS-IX hardware one of our ports was connected to.

Time: February 1st 2009 21:00:00(CEST)
Dear customers,

At the moment we are having problems on one our AMS-IX locatations which is causing packetloss. We have been in contact with AMS-IX and we decided with them to move our port-channel to another switch. This can cause packetloss and delays in our network for a few minutes.

We will place updates here as we have them.

Regards,
LeaseWeb BV

[UPDATE 21:26]
We have moved the port-channel and checking if the problem is resolved.

Time: January 29th 2009 19:00:00(CEST)
Dear Customer,

At the moment one of our carriers – Telia – experiences some troubles in their network in Netherlands. Customer may see higher network latencies and/or packet losses.

We reported the problem to Telia. The reason of the outage is fiber cut, which is currently being repaired. The estimated time of solving the problem is 20:00 UTC (21:00 CET).

We will keep you updated if the situation changes.

Regards,
LeaseWeb BV

[UPDATE 21:30]
The estimated time for solving the issue assumed using a parallel duct to place a new fiber, however this duct turned out to be unusable. New ETA is unknown, but as traffic usually drops in the night, the outage should have smaller impact in the next few hours.

[UPDATE 11:00]
The problem was finally resolved about 4:30. We have been testing all our Telia links for next hours and we confirm everything should work fine righ now.

Time: January 29th 2009 19:00:00(CEST)
Dear Customer,

At the moment one of our carriers – Telia – experiences some troubles in their network in Netherlands. Customer may see higher network latencies and/or packet losses.

We reported the problem to Telia. The reason of the outage is fiber cut, which is currently being repaired. The estimated time of solving the problem is 20:00 UTC (21:00 CET).

We will keep you updated if the situation changes.

Regards,
LeaseWeb BV

[UPDATE 21:30]
The estimated time for solving the issue assumed using a parallel duct to place a new fiber, however this duct turned out to be unusable. New ETA is unknown, but as traffic usually drops in the night, the outage should have smaller impact in the next few hours.