Time: December 3rd 2008 18:20:00(CEST)
Expected Downtime: Unknown
Location: Schuberg Philis
Affected IP ranges: 83.149.64.0/19
Reason: Under investigation
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

An network engineer is in the neighbourhood, he will be on site in 5 minutes.


Regards,
LeaseWeb BV

[UPDATE 19:11]
The core switch had a faulty supervisor. The engineer onsite has replaced it and is in the process of getting the switch back online.

[UPDATE 19:28]
The spare supervisor is also crashing. The engineer onsite is now testing the linecards to pinpoint the cause.

[UPDATE 20:05]
Both coreswitches refuse to come online.
Two engineers are underway with more spare parts.

[UPDATE 20:25]
We’ve managed to get one coreswitch back online.
However some racks are still down, we’re continuing to fix these issues.

[UPDATE 21:25]
Most racks are back online.
Some cabling to the secondary coreswitch is not working correctly, we are now have 4 engineers on location, they are working to get all racks online ASAP.

Time: December 3rd 2008 18:20:00(CEST)
Expected Downtime: Unknown
Location: Schuberg Philis
Affected IP ranges: 83.149.64.0/19
Reason: Under investigation
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

An network engineer is in the neighbourhood, he will be on site in 5 minutes.


Regards,
LeaseWeb BV

[UPDATE 19:11]
The core switch had a faulty supervisor. The engineer onsite has replaced it and is in the process of getting the switch back online.

[UPDATE 19:28]
The spare supervisor is also crashing. The engineer onsite is now testing the linecards to pinpoint the cause.

[UPDATE 20:05]
Both coreswitches refuse to come online.
Two engineers are underway with more spare parts.

[UPDATE 20:25]
We’ve managed to get one coreswitch back online.
However some racks are still down, we’re continuing to fix these issues.

Time: December 3rd 2008 18:20:00(CEST)
Expected Downtime: Unknown
Location: Schuberg Philis
Affected IP ranges: 83.149.64.0/19
Reason: Under investigation
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

An network engineer is in the neighbourhood, he will be on site in 5 minutes.


Regards,
LeaseWeb BV

[UPDATE 19:11]
The core switch had a faulty supervisor. The engineer onsite has replaced it and is in the process of getting the switch back online.

[UPDATE 19:28]
The spare supervisor is also crashing. The engineer onsite is now testing the linecards to pinpoint the cause.

Time: December 3rd 2008 18:20:00(CEST)
Expected Downtime: Unknown
Location: Schuberg Philis
Affected IP ranges: 83.149.64.0/19
Reason: Under investigation
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

An network engineer is in the neighbourhood, he will be on site in 5 minutes.


Regards,
LeaseWeb BV

Startdate: December 8th 2008 05:00:00(CEST)
Enddate: December 8th 2008 06:00:00(CEST)

Dear Customers,

We have scheduled a few software updates on our backup routers. As they are backup routers there will be no impact to customers. Customers with private racks and which are not using both uplinks have been contacted so they can resolve this.

Kind regards,

LeaseWeb – NOC

Startdate: December 5th 2008 00:00:00(CEST)
Enddate: December 5th 2008 01:00:00(CEST)

Dear Customers,

During this maintenance window we will reboot the router EVO-HV3. The current software version causes high CPU load when exporting netflow data.

Only customers in the following subnets will be afected.

94.75.229.0/24
94.75.216.0/23
94.75.220.0/22

The reboot is expected to take 5 minutes. After the router is back online it will need some more time to re-establish all OSPF and BGP relationsships.

Kind regards,

LeaseWeb NOC

Time: November 23rd 2008 16:55:00(CEST)
Expected Downtime: Unknown
Affected IP: 62.212.76.17
Reason: Hardware failure
*******************************

Dear Customer,

At the moment we experience some troubles on one of our webservers.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

Time: November 23rd 2008 16:55:00(CEST)
Expected Downtime: Unknown
Affected IP: 62.212.76.17
Reason: Hardware failure
*******************************

Dear Customer,

At the moment we experience some troubles on one of our webservers.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV