Category Archives: Leaseweb

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19 nov

Failure EvoSwitch Ring3 [Update]

Time: November 19th 2008 14:45:00(CEST)
Expected Downtime: Unknown
Location: EvoSwitch

Reason: Under investigation
*******************************

Dear Customer,

At this moment we are experiencing a failure on our ring3 device at location EvoSwitch.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE 14:55] The device is online again, we are still investigating this issue.

[UPDATE 15:02] The switch that reloaded itself was not a ring core router, but an edge switch. The switch reloaded itself due to a software forced crash. Cisco TAC is investigating if it might have been caused by an known software issue or an other cause. After the crash the switch was rebooted with a newer version IOS.
No customers were completely down during the reboot, however some destinations experienced packetloss while BGP routes reconverged.

19 nov

Failure EvoSwitch Ring3 [Update]

Time: November 19th 2008 14:45:00(CEST)
Expected Downtime: Unknown
Location: EvoSwitch

Reason: Under investigation
*******************************

Dear Customer,

At this moment we are experiencing a failure on our ring3 device at location EvoSwitch.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE 14:55] The device is online again, we are still investigating this issue.

17 nov

Network bandwith upgrade

Startdate: November 24th 2008 03:00:00(CEST)
Enddate: November 24th 2008 03:30:00(CEST)

Dear Customer,

We have planned a upgrade of our infrastructure. We will connect extra fibers to our equipment.

We don’t expect any affected services, however customers may experience some temporary packet losses or network path changes within this maintenance window.

Kind regards,

LeaseWeb NOC

Timezone is CET

14 nov

[EVO] Partial cooling faillure Data Hall 2 [Update]

Time: November 14th 2008 01:40:00(CEST)
Location:EvoSwitch
Reason: Under investigation
*******************************

Dear Customer,

At the moment we experience some troubles in one suite at the EvoSwitch datacenter. A couple of coolers no longer work efficiently. As a result there is a higher temperature in Hall2.

EvoSwitch engineers are working on resolving the problem.

As soon as we have more information available, we will publish it here.


Regards,
LeaseWeb BV

[UPDATE 02:50]
The issue has been resolved.
All coolers are working at full capacity again.

14 nov

[EVO] Partial cooling faillure Data Hall 1 [Update]

Time: November 14th 2008 11:10:00(CEST)
Dear Customer,

At the moment we experience some troubles in one suite at the EvoSwitch datacenter. A couple of coolers no longer work efficiently. As a result there is a higher temperature in Hall1.

EvoSwitch engineers are working on resolving the problem.

As soon as we have more information available, we will publish it here.

[11h25]

EvoSwitch informed us that all ACU’s are working correctly again. They are still looking into the root cause of the disruption of services.


Regards,
LeaseWeb BV

14 nov

[EVO] Partial cooling faillure Data Hall 1

Time: November 14th 2008 11:10:00(CEST)
Dear Customer,

At the moment we experience some troubles in one suite at the EvoSwitch datacenter. A couple of coolers no longer work efficiently. As a result there is a higher temperature in Hall1.

EvoSwitch engineers are working on resolving the problem.

As soon as we have more information available, we will publish it here.


Regards,
LeaseWeb BV

14 nov

[EVO] Partial cooling faillure [Update]

Time: November 14th 2008 01:40:00(CEST)
Location:EvoSwitch
Reason: Under investigation
*******************************

Dear Customer,

At the moment we experience some troubles in one suite at the EvoSwitch datacenter. A couple of coolers no longer work efficiently. As a result there is a higher temperature in Hall2.

EvoSwitch engineers are working on resolving the problem.

As soon as we have more information available, we will publish it here.


Regards,
LeaseWeb BV

[UPDATE 02:50]
The issue has been resolved.
All coolers are working at full capacity again.

10 nov

Emergency maintenance SBP shared firewall environment [Update]

Startdate: November 11th 2008 00:00:00(CEST)
Enddate: November 11th 2008 00:05:00(CEST)

Dear customer,

We have scheduled an emergency maintenance on our shared firewall environment located at Schuberg Philis.

We need to perform a reload. We will have a small downtime when performing this reload.

Affected Ip-addresses: 83.149.76.0 – 83.149.79.254

Our apologies for any inconvenience this might cause.

Best regards,

LeaseWeb BV

06 nov

DDoS shared webhosting cluster [Update]

Time: October 30th 2008 10:50:00(CEST)
Expected Downtime:Unknown
Affected IP: 85.17.150.100
Reason: DDoS
*******************************

Dear Customer,

At this moment our shared webhosting cluster is suffering from a DDoS.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

E-mail services are still running without any problems.

Please be patient while we are working on this problem.

Kind regards.

LeaseWeb B.V.

[UPDATE 3 November 14:15]

At this moment our shared webhosting cluster is suffering from a DDoS again.

We are doing our utmost to solve this issue a.s.a.p.

[UPDATE 4 November 03:00]

The DDoS has been filtered and all servers are running stable.

06 nov

Evoswitch 10GE swtich maintenance [Update]

Startdate: November 6th 2008 06:00:00(CEST)
Enddate: November 6th 2008 07:00:00(CEST)

Dear Customer,

We have planned a maintenance on Evoswitch at our 10GE infrastructure. We will switch some circuits from one switch to another.

We don’t expect any affected services, however customers may experience some temporary packet losses or network path changes within this maintenance window.

Kind regards,

LeaseWeb NOC

Timezone is CET

(05:30) Two Engineers are on duty and ready to start maintenance, as planed to start at 06:00.

(07:00) The maintenance on our Evoswitch 10GE infrastructure was completed successfully. All bgp sessions are up again.