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Time: June 26, 2014 10:30:00 (CEST)
Dear Leaseweb Customer,
The connectivity issues with SSC have been solved.
We apologize for any inconvenience this might caused.
At the moment we are experiencing connectivity issues with our Self Service Center (SSC). The issue is caused by a DDoS attack. At the moment we are working on the attack mitigation and make connectivity stable again. We will keep you updated via this page.
Time: June 26, 2014 01:52:00 (CEST)
Dear Customer,
You might have experienced higher latency and/or packet-loss between 00:55 and 01:35 on certain paths. This was caused by a Ddos on part of our Premium Network in the AMS-01 data-center.
Affected prefixed:
82.192.81.64/27
85.17.172.0/26
85.17.128.0/17
82.192.72.0/21
82.192.92.0/23
95.211.62.0/23
95.211.32.0/21
62.212.64.0/20
95.211.48.0/21
95.211.56.0/22
85.17.68.0/22
95.211.64.0/21
82.192.68.0/22
85.17.87.0/24
85.17.88.0/23
85.17.92.0/22
82.192.86.0/24
80.65.32.0/20
62.212.90.0/23
62.212.92.0/23
82.192.67.0/24
195.140.240.0/22
62.221.192.0/18
94.75.226.0/24
178.18.20.0/22
195.14.21.0/24
94.126.32.0/21
178.18.24.0/23
31.186.168.0/23
93.190.220.0/22
185.16.84.0/24
91.224.38.0/23
185.24.240.0/24
95.211.40.0/21
62.212.76.0/22
159.255.192.0/22
95.211.164.0/22
37.75.152.0/21
85.234.224.0/19
194.0.197.0/24
194.60.71.0/24
212.7.204.0/24
178.18.30.0/24
185.24.175.0/25
79.172.198.0/24
41.242.144.0/21
185.32.14.0/23
85.17.112.0/23
41.191.215.0/24
195.14.2.0/24
167.88.48.0/20
185.51.192.0/22
185.46.232.0/24
185.38.185.0/24
81.161.99.0/24
109.120.180.0/24
197.240.0.0/16
197.244.0.0/16
196.193.0.0/17
196.193.128.0/17
109.120.181.0/24
The incoming DDoS is now being filtered and traffic level/connectivity is back to normal. If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].
Time: June 23, 2014 16:49:00 (CEST)
Dear LeaseWeb Customer,
Currently we are experiencing a firewall failing. Depending on were you are connected you might experienced connectivity issues. We are investigating and updates will follow.
Possible affected ranges:
62.212.78.0/23
62.212.79.0/23
[UPDATE 17:45]
We are still working to make connectivity stable again. Currently the secondary firewall is into active mode. We will continue updating this page.
[UPDATE 18:04]
The issue was caused by a DDoS attack. We managed to filter the attack and connectivity has been fully restored.
If you still encounter any performance related issues please contact our support department at [email protected].
Time: June 24, 2014 09:15:00 (CEST)
Dear LeaseWeb Customer,
You might have experienced high latency or packet loss due to a DDoS attack in part of our premium network in our AMS-01 data-center. The following network prefixes might have been affected:
5.61.248.0/24
37.1.144.0/24
46.182.176.0/22
62.212.75.0/24
77.81.240.0/21
82.192.87.0/24
87.236.96.0/21
90.156.224.0/20
91.217.72.0/23
94.124.56.0/21
94.75.192.0/18
95.211.0.0/19
145.255.128.0/21
193.107.18.0/24
212.7.193.128/25
212.7.192.128/25
2001:1AF8:4400::/40
2A01:9400:2::/48
2A02:CC8::/32
2A03:E280:0:1::/64
The incoming DDoS attack is now being filtered and traffic level/connectivity is stable. If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].
Time: June 24, 2014 09:15:00 (CEST)
Dear LeaseWeb Customer,
You might have experienced high latency or packet loss due to a DDoS attack in part of our premium network in our AMS-01 data-center. The following network prefixes might have been affected:
5.61.248.0/24
37.1.144.0/24
46.182.176.0/22
62.212.75.0/24
77.81.240.0/21
82.192.87.0/24
87.236.96.0/21
90.156.224.0/20
91.217.72.0/23
94.124.56.0/21
94.75.192.0/18
95.211.0.0/19
145.255.128.0/21
193.107.18.0/24
212.7.193.128/25
212.7.192.128/25
2001:1AF8:4400::/40
2A01:9400:2::/48
2A02:CC8::/32
2A03:E280:0:1::/64
The incoming DDoS attack is now being filtered and traffic level/connectivity is stable. If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].
Time: June 20, 2014 12:21:00 (CEST)
Dear Customer,
[UPDATE]
The issues are resolved. If you still encounter problems, please create a ticket via the Self Service Center or contact support at [email protected].
At this moment we are experiencing difficulties in part of our LeaseWeb CloudServer platform.
These issues only occur on the Netherlands CloudServers.
You may encounter problems connecting to your CloudServer or your instance may get rebooted.
We try to solve these issues as soon as possible.
Time: June 19, 2014 17:00:00 (CEST)
Dear LeaseWeb Customer,
We experienced high latency and packet loss due to a DDoS attack in part of our network in our AMS01 data-center DMZ area. The following network prefixes might have been affected:
62.212.78.0/23
The incoming DDoS is now being filtered and traffic level/connectivity is back to normal. If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].
Time: June 19, 2014 16:30:00 (CEST)
Dear Customer,
[UPDATE]
We have replaced a failed disk, system is now rebuilding the replaced disk.
This can give some performance impact as the rebuild is ongoing.
We try to mimimize the impact on the platform.
We are experiencing some degradation in performance on the USA Cloud storage infrastructure.
We are currently looking into what causes this issue.
If you have any questions, please contact support using the self service center or [email protected]
Time: June 18, 2014 11:30:00 (CEST)
Dear LeaseWeb Customer,
We experienced high latency and packet loss due to a DDoS attack in part of our network in our AMS01 data-center. The following network prefixes might have been affected:
91.215.156.0/22
95.211.168.0/21
95.211.94.0/23
95.211.184.0/21
95.211.192.0/21
95.211.224.0/21
95.211.240.0/22
145.255.129.0/24
185.17.184.0/23
185.17.186.0/24
185.17.187.0/24
192.162.136.0/22
193.151.89.0/24
193.151.90.0/24
194.145.208.0/23
212.7.198.0/24
212.114.56.0/23
2001:1af8:4020::/44
The incoming DDoS is now being filtered and traffic level/connectivity is back to normal.
If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].
Time: June 16, 2014 20:00:00 (CEST)
Dear LeaseWeb Customer,
Currently we are experiencing a member of the redundant firewall cluster failing. Depending on were you are connected you might experienced connectivity issues. We are investigating and updates will follow.
Possible affected ranges:
85.17.142.0/24
85.17.215.0/25
85.17.250.0/24
85.17.185.128/25
62.212.70.0/24
85.17.129.0/29
[UPDATE 20:40]
Our firewall platform is back online. The primary firewall went into active mode again. Connectivity has been restored again and all customer services should be up and running. We are sorry for the inconvenience caused.