Time: July 23, 2014 19:41:00 (CEST)
Dear LeaseWeb Customer,

We are currently experiencing an issue with one of the routers in our network. The following prefixes may have experienced loss of connectivity:

95.211.208.0/21
95.211.60.0/23
95.211.104.0/23
94.75.218.0/23
94.75.232.0/24
94.75.250.0/24
2001:1AF8:4050::/44
2001:1af8:4070::/44

…………

82.150.152.0/25
82.150.152.192/26
179.43.173.0/25
188.0.224.0/26
188.0.224.64/27
194.0.5.0/24
194.0.28.0/22
212.7.205.0/24
212.7.206.0/23
212.7.210.0/24

Further information concerning the status will follow.

Update 20:05
The experienced outage was due to software issues on our router. This has been resolved by booting an upgraded version. If you still experience connectivity, please contact us at [email protected].

Time: July 8, 2014 17:40:00 (CEST)
Dear Leaseweb Customer,

We experienced an unexpected switch over on our DWDM/wave equipment between 17:35 and 17:45 CEST. During the incident there could have been packet-loss and/or higher latency to/from specific networks. At the moment connectivity is restored. If you encounter any further issues and/or you have questions, please contact us via [email protected]. Currently we are investigating with our transport provider.

Affected Locations:
AMS-01
AMS-10
AMS-11
AMS-12

Time: July 8, 2014 16:26:00 (CEST)
Dear LeaseWeb Customer,

We just experienced degradation on one of our redundant platforms in the AMS-01 data center. Experienced inconvenience could have been higher latency via certain paths and lower speeds.

Affected prefixes;
5.79.64.0/20,
185.28.68.0/24,
178.18.31.0/24,
185.30.232.0/22,
94.232.112.0/21,
37.48.64.0/19,
37.48.80.0/20,
37.48.112.0/20,
212.7.213.0/24,
95.211.208.0/24,
185.56.80.0/22,
37.49.225.0/24,
37.49.228.0/24,
37.49.229.0/24,
185.53.88.0/24,
179.43.174.192/26,
185.19.214.128/26

2001:1af8:4700::/44,

Update at 16:57
We just experienced another incident on the affected router. We will be doing a fail-over to the standby routing engine.

Time: July 7, 2014 13:35:00 (CEST)
Dear Leaseweb Customer,

We experienced an unexpected switch over on our DWDM/wave equipment between 13:30 and 13:35 CEST. During the incident there could have been packet-loss and/or higher latency to/from specific networks. At the moment connectivity is restored. If you encounter any further issues and/or you have questions, please contact us via [email protected].

Affected Locations:
AMS-01
AMS-10
AMS-11
AMS-12

[UPDATE 14:15]
We experienced the same issue again. Connectivity has been restored now. We are investigating with our transport provider at the moment.

Time: July 4, 2014 03:20:00 (CEST)
Dear LeaseWeb Customer,

We experienced connectivity issues in our network in FRA-10. The issue was cased due to unexpected behavior on one of DWDM/wave links of one of our transport providers. During the impact there could have been packet-loss, higher latency and/or service unavailability to/from specific networks. At the moment connectivity has been restored in a great degree. We are sorry for the inconvenience this might have caused you.

If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].

Time: July 3, 2014 16:15:00 (CEST)
Dear LeaseWeb Customer,

Currently we are experiencing a firewall failing. Depending on were you are connected you might experienced connectivity issues.
We are investigating and updates will follow.

Possible affected ranges:

85.17.163.128/255.255.255.192
85.17.215.0/255.255.255.192
85.17.142.0/255.255.255.0
62.212.70.0/255.255.255.0
85.17.250.160/255.255.255.240
85.17.185.192/255.255.255.192

[Update 2014-07-03 16:35] Firewall has recovered and all services are back online, if you still have an issue please open a ticket with [email protected]

Sorry for the inconvenience caused.