Category Archives: Leaseweb

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25 feb

[NL, AMS-11] Connectivity issues in part of our network [Update]

Time: February 25, 2014 08:59:00 (CET)
Dear LeaseWeb Customer,

We are experiencing high latency and packet loss in our data center Schuberg Philis.

The following network prefixes might have been affected:

82.150.152.128/26
85.17.0.0/22
85.17.7.0/24
85.17.8.0/24
85.17.10.0/24
85.17.18.0/23
83.149.64.0/18
91.184.46.0/23
91.184.48.0/20
94.177.146.0/24
193.239.6.0/23
195.42.134.0/24

2001:1AF8:3100::/40

We are currently investigating the cause of this problem and will update you once we have more information. If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].

Dear LeaseWeb Customer,

Currently all connections have been restored. We experienced a software crash in one of our routers in our AMS-11 network at 09:15am (CET). We are still investigating the cause of this problem. If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].

25 feb

[NL, AMS-01] Connectivity issues in part of our network [Update]

Time: February 24, 2014 05:40:00 (CET)
Dear Leaseweb Customer,

We experienced high latency and packet loss due to DDoS in part of our network in AMS-01.

The following network prefixes might have been affected:

108.59.0.0/20
95.211.0.0/19
62.212.75.0/24
82.192.87.0/24
2001:1AF8:4400::/40
185.17.184.0/23
95.211.168.0/21
95.211.94.0/23
95.211.184.0/21
95.211.192.0/21
95.211.224.0/21
95.211.240.0/22
2001:1af8:4020::/44
91.215.156.0/22
145.255.129.0/24
192.162.136.0/22
194.145.208.0/23
193.151.89.0/24
193.151.90.0/24
212.7.198.0/24

The incoming DDoS is now being filtered and traffic level/connectivity is back to normal.

If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].

25 feb

[US, WDC-01] Connectivity issues in part of our network [Update]

Time: February 24, 2014 03:40:00 (CET)
Dear Leaseweb Customer,

We experienced high latency and packet loss due to DDoS in part of our network in WDC-01.

The following network prefixes might have been affected:

108.59.0.0/20
162.210.192.0/21
192.96.200.0/21
198.7.56.0/21
199.115.112.0/21
199.58.84.0/22
207.244.64.0/18
2604:9A00:2100::/40
91.242.214.0/23

The incoming DDoS is now being filtered and traffic level/connectivity is back to normal.

If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].

25 feb

[NL, AMS-01] Connectivity issues in part of our network [Update]

Time: February 24, 2014 15:15:00 (CET)
Dear Leaseweb Customer,

We experienced high latency and packet loss due to DDoS in part of our network in AMS-01.

The following network prefixes might have been affected:

94.75.192.0/18
95.211.0.0/19
62.212.75.0/24
82.192.87.0/24
2001:1AF8:4400::/40
5.61.248.0/24
37.1.144.0/24
46.182.176.0/22
77.81.240.0/21
87.236.96.0/21
90.156.224.0/20
94.124.56.0/21
145.255.128.0/21
193.107.18.0/24
212.7.193.128/25
212.7.192.128/25
2A01:9400:2::/48
2A02:CC8::/32
2A03:E280:0:1::/64

The incoming DDoS is now being filtered and traffic level/connectivity is back to normal.

If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].

25 feb

[DE, FRA-10] Connectivity issues in part of our network [Update]

Time: February 23, 2014 09:02:00 (CET)
Dear Leaseweb Customer,

We experienced high latency and packet loss due to DDoS in part of our network in FRA-10 between 08:45 and 08:55 CET.

The following network prefixes might have been affected:

46.165.196.0/21
37.58.52.0/23
2A00:C98:2010::/44

If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].

23 feb

[DE, FRA-10] Connectivity issues in part of our network [Update]

Time: February 22, 2014 13:30:00 (CET)
Dear Leaseweb Customer,

We experienced high latency and packet loss due to DDoS in part of our network in FRA-10 between 13:15 and 13:25 CET. The following network prefixes might have been affected: 178.162.192.0/19 2A00:C98:2050::/44 If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].

21 feb

[DE, FRA-10] Connectivity issues in part of our network

Time: February 21, 2014 11:39:00 (CET)
Dear Leaseweb Customer,

We experienced high latency and packet loss due to DDoS in part of our network in FRA-10 between 11:25 and 11:35 CET.

The following network prefixes might have been affected:

178.162.192.0/19
2A00:C98:2050::/44

If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].

21 feb

[NL, AMS-01] Connectivity issues in part of our network

Time: February 21, 2014 07:41:00 (CET)
Dear Leaseweb Customer,

We experienced high latency and packet loss due to DDoS in part of our network in AMS-01 between 07:25 and 07:30 CET.

The following network prefixes might have been affected:

91.215.156.0/22
95.211.168.0/21
95.211.94.0/23
95.211.184.0/21
95.211.192.0/21
95.211.224.0/21
95.211.240.0/22
145.255.129.0/24
185.17.184.0/23
192.162.136.0/22
194.145.208.0/23
193.151.89.0/24
193.151.90.0/24
212.7.198.0/24
2001:1af8:4020::/44

If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].

19 feb

[DE] Virtual Server performance issues [Update]

Time: February 17, 2014 18:00:00 (CET)
Dear LeaseWeb Customer,

The issue on the storage platform has been resolved. Please verify that your virtual servers are running properly. If a server slipped into Read Only mode, reboot it from the LeaseWeb Self Service Center. During reboot, the system may perform a file system check.

If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].

We apologize for any inconvenience caused by this incident.

[Update – 15:00 CET]

The problems on the storage platform are solved. The performance is back to normal operation values.
Please consider checking your VPS to see if it is running like it should. It could have happened that the instance slipped into Read Only modus. To get it running normally it is needed to reboot the vps using the reboot button in the Self Service Center.

During the reboot it might happen that the system performs a file system check. Please let this check pass and afterwards the VPS will be up and running again.

If you encounter any problems in this process, do not hesitate to contact our support department to assist you.

[Update – 12:00 CET]
As a result of our actions last night the performance of the storage platform has increased somewhat, but it is not at the level we are expecting it to be. Together with the storage vendor we are investigating the issues that are still there. We are awaiting what the expected timeline for fixing the issues will be and what the impact of this will be on availability of the platform.
Once we have more information we will update you.

[Update – 10:00 CET]
At the moment we are still working to solve the issue. Once more information is available we will update you.

We continue working with our storage vendor to solve the issues. We found a backend issue caused by various factors. The platform is working, but with degraded speed. We are sorry for the inconvenience caused. Once we have more information we will update you.
[End update]

We are currently experiencing degraded performance on some instances located on the Virtual Server platform in Germany.

We are investigating the issue and as soon as we have more information available, we will publish it here.