Category Archives: Leaseweb

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09 aug

[20130808] EvoSwitch high volume issues

Time: August 8th 2013 22:30:00 (CEST)
Dear Customer,

Between 22:30 and 23:05 CEST there was higher latency and/or packet-loss for customers on the high volume network in EvoSwitch, Netherlands.

Affected prefixes:
95.211.168.0/21
95.211.94.0/23
95.211.184.0/21
95.211.192.0/21
95.211.224.0/21
95.211.240.0/22
2001:1af8:4020::/44

…………

91.215.156.0/22
145.255.129.0/24
192.162.136.0/22
194.145.208.0/23
193.151.89.0/24
193.151.90.0/24
212.7.198.0/24

The cause was an attack on a customer behind this router. The attack is resolved. If you need any further information, or still experience issues please contact us at [email protected].

08 aug

Issue with LeaseWeb Express cloud (orders before March 2012) [Update]

Time: August 8th 2013 13:52:00 (CEST)
Dear LeaseWeb Customer,

We currently experience problems with the LeaseWeb Express cloud platform. Engineers are investigating the issue at this moment.

This is the LeaseWeb express cloud in The Netherlands on which only instances are running that were ordered BEFORE March 2012.

[UPDATE 14:15]
– At 13:42 within the storage platform one of the 6 cache disk broke.
– This caused a latency increase in the connections from the hypervisors, resulting in some hypervisors loosing connection complete storage connection.
– As a result of this a virtual instances ended up in read-only status.

To solve this your virtual machine needs to be rebooted (power cycle). This can be done from within the Self Service Center. A lot of customers do this at the moment causing some extra load on the platform. Please be patient, it can take some more time before the VM is rebooted.

We will investigate with our storage vendor why the failing of one cache disk results in such a increase in latency causing problems. Also we will research if the fail could have been better predicted.

If you experience any problems after rebooting the instance, please contact support.

07 aug

[20130807] Premium network issues EvoSwitch, Netherlands

Time: August 7th 2013 11:35:00 (CEST)
Dear Customer,

Between 11:35 and 11:55 CEST there was higher latency and/or packet-loss for customers on the premium network in EvoSwitch, Netherlands.

Affected prefixes:
85.17.172.0/26
85.17.128.0/17
82.192.72.0/21
82.192.92.0/23
95.211.62.0/23
95.211.32.0/21
62.212.64.0/20
95.211.48.0/21
95.211.56.0/22
85.17.68.0/22
95.211.64.0/21
82.192.68.0/22
85.17.87.0/24
85.17.88.0/23
85.17.92.0/22
82.192.86.0/24
80.65.32.0/20
62.212.90.0/23
62.212.92.0/23
82.192.67.0/24
195.140.240.0/22
62.221.192.0/18
94.75.226.0/24
178.18.20.0/22
195.14.21.0/24
94.126.32.0/21
178.18.24.0/23
31.186.168.0/23
193.27.72.0/23
93.190.220.0/22
185.16.84.0/24
91.224.38.0/23
185.24.240.0/24
95.211.40.0/21
62.212.76.0/22
159.255.192.0/22
95.211.164.0/22
37.75.152.0/21
85.234.224.0/19
194.0.197.0/24
194.60.71.0/24
212.7.204.0/24
178.18.30.0/24

The cause was an attack on a customer behind this set of routers. The attack is filtered and resolved. If you need any further information, or still experience issues please contact us at [email protected].

06 aug

LeaseWeb Cloud maintenance [Update]

Startdate: August 6th 2013 07:30:00 (CEST)
Enddate: August 6th 2013 08:00:00 (CEST)

Dear Customer,

On Tuesday August 6 at 07.30 CEST we will perform maintenance on our LeaseWeb Cloud platform.
This maintenance will affect our LeaseWeb Cloud product in our data centers in the Netherlands, Germany, and the United States.

This maintenance will not have any impact on your cloud instance(s). However, you will not be able to perform the following tasks using the Self Service Center:
 
Retrieve the status of your cloud instance(s)
Start, stop, and reboot your cloud instance(s)

This maintenance should take approximately 30 minutes and we will notify you through an update on this posting when it is complete. We apologize for the inconvenience.

[UPDATE 08:05 CEST]
The maintenance has finished successfully.
All functionalities of the Self Service Center are available again.

06 aug

[20130805] Emergency High Volume router blade issues [Update]

Startdate: August 5th 2013 11:15:00 (CEST)
Enddate: August 5th 2013 12:00:00 (CEST)

Dear Customer,

At the moment we are experiencing issues with one high volume router at EvoSwitch. One blade is showing errors which needs to be solved as soon as possible. Due to this an emergency maintenance is needed. We are going to re-seat the blade, if this doesn't help we are replacing the blade.

Affected prefixes:
5.79.80.0/21
62.212.72.0/23
62.212.82.0/23
62.212.85.0/24
62.212.88.0/23
82.192.78.0/24
82.192.84.0/23
82.192.90.0/23
82.192.94.0/23
83.149.70.0/23
83.149.124.0/22
85.17.24.0/21
85.17.72.0/23
85.17.90.0/24
85.17.132.0/24
85.17.136.0/24
85.17.147.0/24
85.17.172.0/24
85.17.190.0/23
95.211.88.0/22
95.211.128.0/22
95.211.132.0/23
95.211.136.0/21
95.211.144.0/20
95.211.200.0/21
2001:1af8:4010::/44
…………

46.243.0.0/22
46.243.4.0/23
146.185.0.0/23
190.105.0.0/24
212.7.204.192/26
212.7.206.128/27
212.7.212.0/23
216.59.55.0/24
216.59.59.0/24
216.59.60.0/24

We apologize for the inconvenience and do our utmost best to minimize the impact.

Update at 11:33
The re-seat of the blade didn't help. We are going to replace the blade which is having issues therefore.

Update at 11:55
The blade have been replaced and services are back online. If you encounter any issues please contact us at [email protected]

06 aug

[20130805] Emergency High Volume router blade issues [Update]

Startdate: August 5th 2013 11:15:00 (CEST)
Enddate: August 5th 2013 12:00:00 (CEST)

Dear Customer,

At the moment we are experiencing issues with one high volume router at EvoSwitch. One blade is showing errors which needs to be solved as soon as possible. Due to this an emergency maintenance is needed. We are going to re-seat the blade, if this doesn't help we are replacing the blade.

Affected prefixes:
5.79.80.0/21
62.212.72.0/23
62.212.82.0/23
62.212.85.0/24
62.212.88.0/23
82.192.78.0/24
82.192.84.0/23
82.192.90.0/23
82.192.94.0/23
83.149.70.0/23
83.149.124.0/22
85.17.24.0/21
85.17.72.0/23
85.17.90.0/24
85.17.132.0/24
85.17.136.0/24
85.17.147.0/24
85.17.172.0/24
85.17.190.0/23
95.211.88.0/22
95.211.128.0/22
95.211.132.0/23
95.211.136.0/21
95.211.144.0/20
95.211.200.0/21
2001:1af8:4010::/44
…………

46.243.0.0/22
46.243.4.0/23
146.185.0.0/23
190.105.0.0/24
212.7.204.192/26
212.7.206.128/27
212.7.212.0/23
216.59.55.0/24
216.59.59.0/24
216.59.60.0/24

We apologize for the inconvenience and do our utmost best to minimize the impact.

Update at 11:33
The re-seat of the blade didn't help. We are going to replace the blade which is having issues therefore.

Update at 11:55
The blade have been replaced and services are back online. If you encounter any issues please contact us at [email protected]

06 aug

[20130805] Emergency High Volume router blade issues [Update]

Startdate: August 5th 2013 11:15:00 (CEST)
Enddate: August 5th 2013 12:00:00 (CEST)

Dear Customer,

At the moment we are experiencing issues with one high volume router at EvoSwitch. One blade is showing errors which needs to be solved as soon as possible. Due to this an emergency maintenance is needed. We are going to re-seat the blade, if this doesn't help we are replacing the blade.

Affected prefixes:
5.79.80.0/21
62.212.72.0/23
62.212.82.0/23
62.212.85.0/24
62.212.88.0/23
82.192.78.0/24
82.192.84.0/23
82.192.90.0/23
82.192.94.0/23
83.149.70.0/23
83.149.124.0/22
85.17.24.0/21
85.17.72.0/23
85.17.90.0/24
85.17.132.0/24
85.17.136.0/24
85.17.147.0/24
85.17.172.0/24
85.17.190.0/23
95.211.88.0/22
95.211.128.0/22
95.211.132.0/23
95.211.136.0/21
95.211.144.0/20
95.211.200.0/21
2001:1af8:4010::/44
…………

46.243.0.0/22
46.243.4.0/23
146.185.0.0/23
190.105.0.0/24
212.7.204.192/26
212.7.206.128/27
212.7.212.0/23
216.59.55.0/24
216.59.59.0/24
216.59.60.0/24

We apologize for the inconvenience and do our utmost best to minimize the impact.

Update at 11:33
The re-seat of the blade didn't help. We are going to replace the blade which is having issues therefore.

Update at 11:55
The blade have been replaced and services are back online. If you encounter any issues please contact us at [email protected]

06 aug

[20130806] High volume issues Netherlands, EvoSwitch [Update]

Time: August 6th 2013 00:54:00 (CEST)
Dear Customer,

We just experienced a brief interruption on one of the high volume routers. The following prefixes were affected by downtime and/or packet-loss:
95.211.208.0/21
95.211.60.0/23
95.211.104.0/23
94.75.218.0/23
94.75.232.0/24
94.75.250.0/24
2001:1AF8:4050::/44
2001:1af8:4070::/44
…………

82.150.152.0/25
212.7.206.0/23
212.7.210.0/24

At the moment connectivity have been restored. We will analyze the log files what caused this interruption. If you still experience issues after this, please contact us at [email protected]

06 aug

[20130806] High volume issues Netherlands, EvoSwitch [Update]

Time: August 6th 2013 00:54:00 (CEST)
Dear Customer,

We just experienced a brief interruption on one of the high volume routers. The following prefixes were affected by downtime and/or packet-loss:
95.211.208.0/21
95.211.60.0/23
95.211.104.0/23
94.75.218.0/23
94.75.232.0/24
94.75.250.0/24
2001:1AF8:4050::/44
2001:1af8:4070::/44
…………

82.150.152.0/25
212.7.206.0/23
212.7.210.0/24

At the moment connectivity have been restored. We will analyze the log files what caused this interruption. If you still experience issues after this, please contact us at [email protected]

02 aug

[NL] LeaseWeb Self Service Center mailbox maintenance issue [Update]

Time: August 2nd 2013 15:21:00 (CEST)
Dear LeaseWeb Customer,

In the Self Service Center it is currently not possible to add or remove mailboxes to your mailhosting pack in The Netherlands. The message that appears shows there are no mailboxes available anymore in the mailhosting pack.

This is a bug that is currently under research. The existing mailboxes work correctly, all email is send and received normally.

For further information, please contact [email protected].

[UPDATE 17:50 CEST]

The issue has been resolved. If you still experience this issue, please contact us at [email protected]