Startdate: July 31st 2013 17:30:00 (CEST)
Enddate: July 31st 2013 18:30:00 (CEST)

Dear Customer,

Today we will perform maintenance on our Self Service Centre (SSC), expected downtime is 1 hour.

During the announced timeframe the Self Service Centre will not be available.

Our apologies for any inconvenience caused.

Time: July 31st 2013 13:14:00 (CEST)
Dear Customer,

The leasewebnoc.com website was unable between 13:14 and 16:01 CEST. This was due to a hardware failure.

Everything is now back online without further impact.

Time: July 29th 2013 17:51:00 (CEST)
Dear LeaseWeb Customer,

A line card in one of our High Volume routers crashed again at around 17:45. Due to this, you might experience packet loss.We are working on solving this issue, and we will keep you updated.

The following ranges might have been affected:

5.79.66.192/27
5.79.67.64/28
82.150.152.0/25
94.75.218.0/23
94.75.232.0/24
94.75.250.0/24
95.211.60.0/23
95.211.104.0/23
95.211.208.0/21
212.7.205.0/24
212.7.206.0/23
212.7.210.0/24
2001:1AF8:4050::/44
2001:1af8:4070::/44

We are investigating the issue and a hardware replacement might be scheduled in the near future.

Our apologies for the inconvenience.

[UPDATE 18:15]
The line card rebooted and the router is stable again

Time: July 28th 2013 19:30:00 (CEST)
Dear LeaseWeb Customer,

We are experiencing connectivity issues on one of our high volume network routers. Due to this, you might experience packet loss. The following ranges might be affected:
5.79.66.192/27
5.79.67.64/28
82.150.152.0/25
94.75.218.0/23
94.75.232.0/24
94.75.250.0/24
95.211.60.0/23
95.211.104.0/23
95.211.208.0/21
212.7.205.0/24
212.7.206.0/23
212.7.210.0/24
2001:1AF8:4050::/44
2001:1af8:4070::/44

We are working on solving this issue,
and we will keep you updated.

Our apologies for the inconvenience.

[UPDATE 20:10 ]

We are reloading the router to restore all processes and connectivity

[UPDATE 20:40 ]

Reloading the router has worked, we will continue to investigate the cause of the issue,
all connectivity should be restored. Please contact our support team if you still experience issues.

Time: July 26th 2013 06:31:00 (CEST)
Dear LeaseWeb Customer,

This morning at 06:31 UTC+2 a line card in one of our High Volume routers crashed. Due to this, you might have experienced packet loss between 06:31 and 08:00, when connectivity has been restored.
The following ranges might have been affected:

82.150.152.0/25
94.75.218.0/23
94.75.232.0/24
94.75.250.0/24
95.211.60.0/23
95.211.104.0/23
95.211.208.0/21
212.7.206.0/23
212.7.210.0/24
2001:1AF8:4050::/44
2001:1af8:4070::/44

If you encounter any more issues, please contact us through [email protected].
We apologize for any inconvenience.

Time: July 24th 2013 10:57:00 (EDT)
Dear Customer,

After the maintenance from this morning one of the core switches lost all connectivity.
We are currently still investigating.

Affected IP ranges:
108.59.0.0/20
199.58.84.0/22
199.115.112.0/21
198.7.56.0/21
192.96.200.0/21
91.242.214.0/23
162.210.192.0/21
185.28.70.0/24
207.244.118.0/24
209.192.182.0/24
2604:9a00::/32

[UPDATE 11:23 EDT] As both of the core switches are reloading, our vendor advised us to downgrade the software version. We are currently in the downgrade process.

[UPDATE 11:41 EDT] One of the coreswitches has been reloaded with the other software version. The other coreswitch is still having troubles booting the older software version.

[UPDATE 12:15 EDT] Both core switches are back online on the previous software version and stable. We are still investigating intensively with our vendor. A preliminary RFO will be available from the account managers later today. Our apologies for any inconvenience caused

[UPDATE 07-25-2013 05:20 EDT]
We are having some issues with network connections between customers rack.
This problem is related to the changes made yesterday with the software upgrade.
Our apologies for any inconvenience caused and update will follow.

Startdate: July 24th 2013 06:00:00 (EDT)
Enddate: July 24th 2013 08:00:00 (EDT)

Dear Customer,

As part of our commitment to continually improve the level of service you receive from LeaseWeb we are undertaking this maintenance.

Due to the outage we have experienced on 7/15/2013 we are planning this maintenance window.
During the maintenance window the software of both our core switches in the Virginia location will be upgraded as advised by the vendor.

We have scheduled a 2 hour maintenance window, however, the actual downtime will be minimal as we will upgrade the redundant core switches one by one.

Affected IP ranges:
108.59.0.0/20
199.58.84.0/22
199.115.112.0/21
198.7.56.0/21
192.96.200.0/21
91.242.214.0/23
162.210.192.0/21
185.28.70.0/24
207.244.118.0/24
209.192.182.0/24
2604:9a00::/32

[UPDATE 7:16 EDT] We are experiencing some issues during this maintenance, according to the vendor there should have been a hitless upgrade procedure because of the redundant setup. However this is not the case, we are currently still proceeding with the maintenance and will investigate afterwards.

[UPDATE 08:00 EDT] Upgrade is completed and situation is now stable.
During the maintenance window we experienced 2 brief outages which were not supposed to happen.
We have opened a TAC case our Vendor who are helping us investigate the reason for outages during the upgrade.

If you have any issues now after this maintenance, please open a ticket with [email protected] and refer to this maintenance.

Startdate: July 24th 2013 05:00:00 (CEST)
Enddate: July 24th 2013 07:00:00 (CEST)

————-UPDATE—————-

The maintenance is finished successfully.

If you experience any problems please contact [email protected]

————-UPDATE—————-

Dear LeaseWeb Customer,

We will perform maintenance on our mail server to extend its storage capacity.

This maintenance will impact the mail.leaseweb.com server which will be disabled in order to upgrade it.

This means you will not be able to perform the following task(s):

• Access your mailbox using pop3(s) or imap(s) or using webmail.leaseweb.com

All email will be delivered once the maintenance is completed.

For further information, please contact [email protected].

Thank you for your time.

Sincerely,

LeaseWeb

Startdate: July 23rd 2013 07:00:00 (CEST)
Enddate: July 23rd 2013 10:00:00 (CEST)

Update 2: The USA servers are now also back online, which means the maintenance is finished. We're sorry for any inconvenience caused. Thank you for your patience and understanding!

Update: The Dutch and German servers are updated successfully. The USA servers are taking a little more time to complete; everyting is going fine. Once completed, we will update this post again.

Dear LeaseWeb Customer,

We will perform maintenance on our SSC reinstall environment.

Date: 23 July 2013
Time: 07:00-10:00 CEST GMT+2

This maintenance will impact the SSC reinstall environment which will be unavailable during the maintenance for all LeaseWeb customers.

This maintenance will not have an impact on your servers. However, you will not be able to perform the following tasks using the Self Service Center:

• Reinstall your server.

This maintenance affects reinstallations in all countries: The Netherlands, Germany and the United States of America. We will monitor our platform to ensure that everything is running properly after the maintenance.