Time: March 27th 2013 16:53:00 (CET)
Dear Sir/Madam,

We lost connections to one of our high volume routers in our Frankfurt DC. We are investigating and updates will follow.
Affected Leaseweb ranges
46.165.220.0/22
46.165.228.0/22
46.165.240.0/21
We are currently rebooting the box.

[ UPDATE 17:25 ]

The router has recovered and all the connections should also have recovered,
if you still experience any issues please contact our support department.

Time: March 27th 2013 16:53:00 (CET)
Dear Sir/Madam,

We lost connections to one of our high volume routers in our Frankfurt DC. We are investigating and updates will follow.
Affected Leaseweb ranges
46.165.220.0/22
46.165.228.0/22
46.165.240.0/21
We are currently rebooting the box.

[ UPDATE 17:25 ]

The router has recovered and all the connections should also have recovered,
if you still experience any issues please contact our support department.

Time: March 27th 2013 09:11:00 (CET)
Dear Sir,

While the scheduled migration for the router replacement in Germany has finished, we were informed of a few cases were servers became unreachable. Should you experience issues in reaching your server, please open a ticket with support.

[UPDATE 10:00] The issue has been solved, during the migration from one router manufacturer to another there was an unexpected change of behavior which caused some IP's to be unreachable. Our apologies for any caused inconvenience.

[Update 11:50] We found another issue affecting customer with ip's in range 178.162.128.0/18. This has been fixed now. Should you still experience issues, please let us know.

Time: March 27th 2013 09:11:00 (CET)
Dear Sir,

While the scheduled migration for the router replacement in Germany has finished, we were informed of a few cases were servers became unreachable. Should you experience issues in reaching your server, please open a ticket with support.

[UPDATE 10:00] The issue has been solved, during the migration from one router manufacturer to another there was an unexpected change of behavior which caused some IP's to be unreachable. Our apologies for any caused inconvenience.

[Update 11:50] We found another issue affecting customer with ip's in range 178.162.128.0/18. This has been fixed now. Should you still experience issues, please let us know.

Time: March 15th 2013 16:57:00 (CET)
Dear Sir/Madam,

We are experiencing issues on our US network. We are investigating and will update you once issue is identified/solved.

[Update 17:10]
We rebooted one of the blades on our router and traffic should now be restored to normal.
If you still experience issues, please let us know.

Time: March 15th 2013 16:57:00 (CET)
Dear Sir/Madam,

We are experiencing issues on our US network. We are investigating and will update you once issue is identified/solved.

[Update 17:10]
We rebooted one of the blades on our router and traffic should now be restored to normal.
If you still experience issues, please let us know.

Startdate: March 27th 2013 06:00:00 (CET)
Enddate: March 27th 2013 08:00:00 (CET)

Dear customer,

We will be replacing the core routers for the German Legacy network (former Netdirekt) with equipment from another vendor.

During this maintenance we do expect brief downtime, however as the routers are placed in a redundant setup we will do our utmost to keep the downtime as low as possible

We do apologize for any inconvenience caused, and do our best to reduce the impact.

Affected IP ranges are:
37.1.216.0/21
37.58.48.0/20
46.166.151.0/24
46.166.152.0/21
77.223.144.0/23
78.159.96.0/19
84.16.224.0/19
89.149.192.0/18
91.109.16.0/20
91.191.160.0/21
95.168.160.0/19
178.162.128.0/17
188.72.192.0/18
212.95.32.0/19
217.20.112.0/21
217.20.120.0/22
217.20.126.0/23
217.73.56.0/21

Startdate: March 26th 2013 06:00:00 (CET)
Enddate: March 26th 2013 08:00:00 (CET)

Dear customer,

We will be replacing the core routers for the German Legacy network (former Netdirekt) with equipment from another vendor.

During this maintenance we do expect brief downtime, however as the routers are placed in a redundant setup we will do our utmost to keep the downtime as low as possible

We do apologize for any inconvenience caused, and do our best to reduce the impact.

Affected IP ranges are:
37.1.216.0/21
37.58.48.0/20
46.166.151.0/24
46.166.152.0/21
77.223.144.0/23
78.159.96.0/19
84.16.224.0/19
89.149.192.0/18
91.109.16.0/20
91.191.160.0/21
95.168.160.0/19
178.162.128.0/17
188.72.192.0/18
212.95.32.0/19
217.20.112.0/21
217.20.120.0/22
217.20.126.0/23
217.73.56.0/21

Time: March 5th 2013 10:26:00 (CET)
Dear Sir/Madam,

We currently experience issues with one of our routers in Frankfurt (Legacy Network)
When we fix this issue we will update the status via NOC.

Update 10:33

We have determined the issue as a software crash,
and we have power cycled the router and expect the router to be up and running soon.
We will update you as soon as the router has come back up

Update 10:55

After the reboot of the router the were some implications which prevent the router to route traffic.
We are doing our utmost best to solve the issue.

Update 12:21

The router has recovered and is forwarding/routing traffic as intended,
if you experience any issues at all please contact our Support department.

Time: March 1st 2013 20:25:00 (CET)
Dear Sir/Madam,

We currently experience issues with one of our routers in Frankfurt
When we fix this issue, we will update the status via NOC.

The following IP ranges may be affected:
46.165.220.0/22
46.165.228.0/22
46.165.240.0/21
2A00:C98:2030::/44

Update 17:25
The issue has been resolved, if you have any related problems within the above ranges, please open a ticket with [email protected]

Update 19:05
This issue with the router has returned, we are continuing investigation and will update via this page a.s.a.p,

Update 20:25
The router is continuing to perform as designed and there are no network issues.
We do have issues with our Data-graphs and are working on a fix.