Time: February 20th 2013 15:48:00 (CET)
Dear Sir/Madam,

We are having issues with one of our routers in Wuppertal.
We have lost connectivity to the device. We are investigating and updates will follow.

Update 16:15
Both of the links towards the router are down and we suspect a fiber break.
We are trying to reroute and restore connectivity via the remaining active router.

Update 16:50
Reroute was performed and traffic was restored.
Should you see any issues, please let us know.

Update 18:00
We are detecting packet loss towards Wuppertal customers. We are suspecting limited available capacity in the remaining functional circuits in the region as initial outage is related to a fiber cut. We are working with our provider on fixing this issue.

Update 02:28
The fiber cut was resolved at 00:53. The situation is stable since then.

Time: February 20th 2013 15:48:00 (CET)
Dear Sir/Madam,

We are having issues with one of our routers in Wuppertal.
We have lost connectivity to the device. We are investigating and updates will follow.

Update 16:15
Both of the links towards the router are down and we suspect a fiber break.
We are trying to reroute and restore connectivity via the remaining active router.

Update 16:50
Reroute was performed and traffic was restored.
Should you see any issues, please let us know.

Update 18:00
We are detecting packet loss towards Wuppertal customers. We are suspecting limited available capacity in the remaining functional circuits in the region as initial outage is related to a fiber cut. We are working with our provider on fixing this issue.

Startdate: March 6th 2013 02:00:00 (UTC)
Enddate: March 6th 2013 04:30:00 (UTC)

Dear Customer

One of our carriers, Deutsche Telekom, informed us of a scheduled maintenance impacting all circuits we have with them in the NL network. We do not foresee any impact on our network . However, you might experience high latency/possible decrease in transfer speeds as routing paths will change during the maintenance window.

Time: February 6th 2013 20:19:00 (CET)
Dear Sir/Madam,

At the moment we experience an outage on a high-volume router at EvoSwitch. The prefixes that are affected are listed below:
85.17.76.0/22
85.17.80.0/22
85.17.4.0/24 (with possible expansion to /23 or /22 even)
95.211.162.0/23
95.211.102.0/23
2001:1AF8:4040::/44
–
80.253.248.0/22
91.220.176.192/27
178.22.122.0/24
213.142.136.0/21
213.142.144.0/22
217.19.1.0/24

The router crashed and is currently booting. More information will be posted here.

Update at 20:27
The router is back online. Services are being checked if all is fine after booting.

Update 20:40
All services have been restored. At a later moment we will do a software upgrade for this router, this will be announced via this NOC page as well. If you encounter any issues after this, please contact us via [email protected]

Startdate: February 14th 2013 05:30:00 (CET)
Enddate: February 14th 2013 06:30:00 (CET)

Dear Customer,

One of routers suppliers has announced a potential vulnerability in their software. The purpose of this maintenance is to upgrade the software to a recommended safe version that will guarantee continuity of our network.

During the maintenance customers may experience total downtime or higher latency/packet loss. Although the maintenance window is scheduled for one hour, the downtime shouldn't exceed 15 minutes.

The maintenance will take place on 14th of February 2013 between 05:30 and 06:30 CET (UTC+1).

The affected prefixes will be:

46.243.0.0/22
46.243.4.0/23
62.212.71.0/24
62.212.72.0/23
62.212.82.0/23
62.212.85.0/24
62.212.88.0/23
82.192.78.0/24
82.192.84.0/23
82.192.94.0/23
83.149.70.0/23
83.149.124.0/22
85.17.24.0/21
85.17.72.0/23
85.17.90.0/24
85.17.91.0/27
85.17.132.0/24
85.17.136.0/24
85.17.147.0/24
85.17.153.224/27
85.17.172.0/24
85.17.190.0/23
85.17.230.0/25
88.208.43.0/24
88.208.44.0/23
88.208.50.0/23
88.208.52.0/22
88.208.57.0/24
88.208.58.0/23
88.208.60.0/22
91.220.176.224/27
95.211.88.0/22
95.211.134.128/25
95.211.136.0/21
95.211.144.0/20
95.211.200.0/22
146.185.210.0/23
190.105.193.0/24
212.7.206.128/27
212.7.212.0/23
216.59.55.0/24
216.59.60.0/24
2001:1af8:4010::/44

Startdate: February 14th 2013 11:00:00 (CET)
Enddate: February 14th 2013 12:00:00 (CET)

Dear Customer,

One of routers suppliers has announced a potential vulnerability in their software. The purpose of this maintenance is to upgrade the software to a recommended safe version that will guarantee continuity of our network.

Our second core router in USA will be fully operational during the maintenance and will be able to take over the whole traffic. There is no impact expected except small latency changes while alternate routing paths are chosen.

The maintenance will take place on 14th of February 2013 between 11:00 and 12:00 CET (UTC+1), which is 05:00 AM – 06:00 AM EST. It will affect our network in the USA.