Time: October 2nd 2012 11:04:00
Dear Customer,

Please be informed that we are experiencing issues in one of our routers in Wuppertal.
We are currently working on restoring connectivity.

Kind regards,

LeaseWeb NOC

Update at 11:15
BGP sessions are restored. Currently we are working to re-enable all switch-ports on the router.

Update at 12:20
All switch-ports are back online and service is restored. If you encounter issues, please contact us through [email protected]

Update at 14:35
Router is down again. We are working on the issue again.

Time: October 2nd 2012 11:04:00
Dear Customer,

Please be informed that we are experiencing issues in one of our routers in Wuppertal.
We are currently working on restoring connectivity.

Kind regards,

LeaseWeb NOC

Update at 11:15
BGP sessions are restored. Currently we are working to re-enable all switch-ports on the router.

Update at 12:20
All switch-ports are back online and service is restored. If you encounter issues, please contact us through [email protected]

Time: October 2nd 2012 11:04:00
Dear Customer,

Please be informed that we are experiencing issues in one of our routers in Wuppertal.
We are currently working on restoring connectivity.

Kind regards,

LeaseWeb NOC

Update at 11:15
BGP sessions are restored. Currently we are working to re-enable all switch-ports on the router.

Time: October 2nd 2012 11:04:00
Dear Customer,

Please be informed that we are experiencing issues in one of our routers in Wuppertal.
We are currently working on restoring connectivity.

Kind regards,

LeaseWeb NOC

Time: October 1st 2012 16:04:00
Dear Sir/Madam,

Because of the recent recurring issues we had affecting one of our routers(next hop-74 / 174) in the Wuppertal DC, we will proceed to redesign that section of the network and change default routing policies. The changes will be done in the course of this/next week between 05:00 – 14:30 GMT.
Traffic impacting changes will be done between 05:00-07:00 GMT.
We will do our utmost to not affect any traffic after 7:00 AM but servers with very low traffic/ip's not in use might experience reachability issues. Should you experience any problems with your ip's, please contact us asap.

Time: October 1st 2012 14:17:00
Dear Customer,

At the moment we experience an outage in (part of) our network. On one of the high volume cores has issues. The cause of this is being investigated at the moment.

Affected IP address ranges:
62.212.72.0/23
62.212.82.0/24
62.212.85.0/24
62.212.88.0/23
82.192.94.0/23
82.192.84.0/23
83.149.70.0/23
85.17.24.0/21
83.149.124.0/22
95.211.136.0/21
95.211.144.0/20
2001:1AF8:4010::/44

Updates will follow as soon as possible.

Regards,

LeaseWeb NOC

Update at 14:37
We are still working on the issue. A swap-over to the backup router engine didn't resolve the issue. Please stand-by for updates.

Update at 15:22
We have the router stabilized. All connections are up and redundancy is restored.

Time: October 1st 2012 14:17:00
Dear Customer,

At the moment we experience an outage in (part of) our network. On one of the high volume cores has issues. The cause of this is being investigated at the moment.

Affected IP address ranges:
62.212.72.0/23
62.212.82.0/24
62.212.85.0/24
62.212.88.0/23
82.192.94.0/23
82.192.84.0/23
83.149.70.0/23
85.17.24.0/21
83.149.124.0/22
95.211.136.0/21
95.211.144.0/20
2001:1AF8:4010::/44

Updates will follow as soon as possible.

Regards,

LeaseWeb NOC

Update at 14:37
We are still working on the issue. A swap-over to the backup router engine didn't resolve the issue. Please stand-by for updates.

Time: September 29th 2012 20:35:00
Dear Customer,

Please be informed that we are experiencing issues in one of our routers in Wuppertal.
We are currently working on restoring connectivity. As the router has crashed due to ARP flooding.

Update: 21:00
Router is back online, cpu load is low again.

If any customer still has issues, please send a e-mail to [email protected]

Time: September 29th 2012 20:35:00
Dear Customer,

Please be informed that we are experiencing issues in one of our routers in Wuppertal.
We are currently working on restoring connectivity. As the router has crashed due to ARP flooding.