Time: February 26, 2021 20:10 UTC

We experienced an incident affecting one of our dark fibers connecting FRA-10 to a backbone site. The failure occurred today, Friday the 26th of February at 19:21 UTC after which traffic was re-routed around the failure.  You could have experienced brief packet loss to/from some destinations during that time until reconvergence was completed.

Time: February 26, 2021 20:10 UTC

We experienced an incident affecting one of our dark fibers connecting FRA-10 to a backbone site. The failure occurred today, Friday the 26th of February at 19:21 UTC after which traffic was re-routed around the failure.

You could have experienced brief packet loss to/from some destinations during that time until reconvergence was completed.

Time: June 21, 2018 11:47:00 (CEST)
Dear LeaseWeb customer,

We are encountering a power outage in Frankfurt data center (FRA-10). This power outage might result in unavailability of your services.

Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible.

We will update you again as soon as we have more information.

Time: June 18, 2018 12:30:00 (UTC)
Dear Leaseweb Customer,

Between 12:30 UTC and 12:40 UTC you may have experienced connectivity issues between AMS-01 and FRA-12. This was caused by flapping waves from one of our providers.

The waves are stable now and all services are now restored.

If you are still experiencing connectivity issues at this time, please open a ticket via the Leaseweb Customer Portal, or contact us at [email protected]

Time: April 18, 2018 18:10:00 (UTC)
Dear Leaseweb Customer,

We are currently experiencing connectivity issue between our data centers in FRA-10 and FRA-12. Our engineers are investigating the cause of this issue and will update the NOC post as soon as possible.

Time: April 11, 2018 22:28:00 (CEST)
Dear LeaseWeb Customer,

You may have experienced connectivity issues between 22:28 CEST and 22:35 CEST. This was caused by flapping waves from one of our providers. Action has been taken to mitigate this and all services are now restored. If you are still experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at [email protected]

Time: March 28, 2018 00:17:00 (CEST)
Dear LeaseWeb Customer,

You may have experienced connectivity issues between 00:17 CEST and 00:40 CEST. This was caused by flapping waves from one of our providers.

Action has been taken to mitigate this and all services are now restored.

If you are still experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at [email protected]

Time: February 26, 2018 20:25:00 (CET)
[UPDATE 21:05]
The cause of the issue appears to be hardware related — our engineers are still working on a solution at this time.

Dear LeaseWeb Customer,

We are currently experiencing connectivity issues in part of our FRA-10 datacenter.

You might experience packet loss or higher latency to/from certain destinations on the internet.

Our engineers are currently troubleshooting the issue further and will provide you with an update as soon as possible.

Possible impacted ranges:
46.165.192.0/20
46.165.208.0/21
46.165.216.0/22
46.165.232.0/21
91.109.24.0/22
46.165.224.0/22

Time: February 26, 2018 15:15:00 (CET)
Between 1315 and 1515 CET today, the CDN service saw interruption to traffic on account of degraded performance on circuits belonging to one network carrier. Affected traffic was rerouted via the Amsterdam POP. Service is now fully restored.

Time: February 9, 2018 11:50:00 (CET)
Dear LeaseWeb Customer,

You might have experienced connectivity issues in our FRA-10 datacenter between 08:42 to 10:42 CET.

The cause of the issue was traced to a faulty line card which was taken out of production.

No further impact should be present at this time. If you are experiencing connectivity issues at this time, please contact our Support department ([email protected]).

Possible impacted ranges:
37.58.48.0/22
37.58.52.0/23
46.165.192.0/20
46.165.208.0/21
46.165.216.0/22
46.165.224.0/22
46.165.232.0/21
91.109.24.0/22
46.165.192.0/22
46.165.212.0/22
5.61.32.0/20
37.1.192.0/21
37.1.216.0/21

2a00:c98:2100::/44
2A00:C98:2200::/40
2A00:C98:2020::/44
2A00:C98:2010::/44