Time: January 20, 2018 22:58:00 (CET)
Dear LeaseWeb Customer,

Between 22:05 – 22:12 AM CET you might have experienced a brief period of packet loss or increased latency to certain networks from our FRA-10 datacenter.

The root cause was linked to a restart of one of the linecards in one of our border routers.

We are monitoring the situation and investigating the issue further.

The following network prefixes might be affected:

5.61.32.0/20
37.1.192.0/21
37.1.216.0/21
37.58.48.0/20
46.165.192.0/18
77.223.144.0/23
78.159.96.0/19
84.16.224.0/19
91.109.16.0/20
178.162.192.0/18
185.17.32.0/23
185.17.34.0/23
185.17.120.0/22
185.17.120.0/23
185.17.144.0/22
185.28.69.0/24
185.49.68.0/22
185.151.204.0/22
185.199.60.0/22
212.7.202.0/24
212.95.32.0/19
217.20.112.0/20

2a00:c98::/32
2a01:9260::/32
2a03:ce40::/48
2a03:ce40:1::/48

If you still encounter connectivity issues, please open a ticket via the Customer Portal or by sending an e-mail to [email protected]

Time: January 6, 2018 01:05:00 (CET)
Dear LeaseWeb Customer,

You may have experienced connectivity issues in our FRA-10 datacenter between 01:05 CEST and 01:37 CEST. This was caused by faulty flapping waves from one of our providers.

Action has been taken to mitigate this and all services are now restored. If you experience otherwise at this time, please contact our Support department ([email protected]).

Time: November 5, 2017 21:55:00 (CET)
[UPDATE 21:55]

Dear LeaseWeb Customer,

The root cause of the issue has been traced to a physical fault between one of our network backbone connections. The affected capacity has been taken out of production in order to solve the issue.

We will further follow up with our vendor regarding this matter.

If you are still experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at [email protected]

Dear LeaseWeb Customer,

We are currently experiencing connectivity issues in part of our network in our FRA-10 datacenter.
We are investigating the cause of these issues and will update you once we have more information.

Time: August 25, 2017 16:47:00 (CEST)
[UPDATE 16:57 CEST]
The cause of the issue was traced to a congested link in our backbone network. We re-routed traffic away from it and are currently investigating what triggered the event.
No impact should be present at this time. If you are experiencing otherwise, please contact our Support department.

Dear LeaseWeb Customer,

We are currently experiencing connectivity issues in part of our network in our FRA-10 datacenter.

We are investigating the cause of these issues and will update you once we have more information.

Time: August 18, 2017 10:15:00 (CEST)
Dear LeaseWeb Customer,

We are currently experiencing connectivity issues in part of our network in our FRA-10 datacenter.

The following network prefixes might be affected:

46.165.220.0/22
46.165.228.0/22
46.165.240.0/21
46.165.254.0/24
37.58.56.0/22
37.58.60.0/24
217.20.112.0/23
217.20.114.0/24
2A00:C98:2030::/44

We are investigating the cause of these issues. We will update you once we have more information.

Time: June 14, 2017 21:39:00 (CEST)
Dear LeaseWeb Customer,

You may have experienced connectivity issues in our FRA-10 datacenter between 19:20 CEST and 21:30 CEST. This was caused by a faulty wave from one of our providers.

Action has been taken to mitigate this and all services are now restored. If you experience otherwise at this time, please contact our Support department ([email protected]).

Time: May 18, 2017 09:50:00 (CEST)
Dear LeaseWeb Customer,

Following the connectivity issues in our FRA-10 Datacenter, you might experience downtime in your Virtual Server. The root cause is identified and we are recovering the impacted servers at this moment. During this time your Virtual Server can have intermittent connection.

Our apologies for the caused inconvenience.