Tag Archives: Telecity

Telecity storing? Alle Telecity storingen op een rij. Telecity server storingen, Telecity datacenter storing, Telecity hosting storingen. Telecity DDoS problemen. Ook mogelijke peering/routing problemen via Telecity worden vermeld en zo ben je altijd op de hoogte van de laatste storingsmeldingen.

Alle Telecity storingen op een rij.

Telecity server niet bereikbaar? Packet loss server problemen? DDoS? Check eerst hier of er mogelijk een Telecity storing gaande is. Probeer niet direct aanpassingen uit te voeren op de server, aan software code of onnodige reboots uit te voeren! Als het gaat om een individuele storing op jouw server of switch, kan het enkel het probleem verergeren.

Als duidelijk is dat het hoogstwaarschijnlijk enkel op jouw server zit, check dan met monitoring of er wellicht iets intern op de server fout gaat (zoals met htop). Het opnieuw opstarten van de server kan opzich geen kwaad binnen dit scenario. Mocht dat alles niet werken? Check dan altijd met Telecity helpdesk of er meer aan de hand is.

16 jul

Telecity 2 colo network issues [Update]

Time: July 16th 2009 00:30:00(CEST)
Expected Downtime: 15 minutes / Unknown
Location: TeleCity
Reason: Bug / Hardware failure / Under investigation / Unknown
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[update 01:05]
An engineer is nearly on site.
We have copied a new IOS image on the router remotely, and will reboot the router.

[UPDATE 01:54]
At around 01:30 we rebooted the router with a new IOS version.
This did not solve the issue.
We sent the engineer that was nearly on site to drive to evoswitch to get spare parts..
He is currently on his way back to TC2

[UPDATE 03:34]
We are working on the issue, however some (new) linecards need firmware upgrades.

[UPDATE 04:57]
All services have been restored.
Please contact support@ or call in case you still experience issues.

16 jul

Telecity 2 colo network issues [Update]

Time: July 16th 2009 00:30:00(CEST)
Expected Downtime: 15 minutes / Unknown
Location: TeleCity
Reason: Bug / Hardware failure / Under investigation / Unknown
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[update 01:05]
An engineer is nearly on site.
We have copied a new IOS image on the router remotely, and will reboot the router.

[UPDATE 01:54]
At around 01:30 we rebooted the router with a new IOS version.
This did not solve the issue.
We sent the engineer that was nearly on site to drive to evoswitch to get spare parts..
He is currently on his way back to TC2

[UPDATE 03:34]
We are working on the issue, however some (new) linecards need firmware upgrades.

[UPDATE 04:57]
All services have been restored.
Please contact support@ or call in case you still experience isues.

16 jul

Telecity 2 colo network issues [Update]

Time: July 16th 2009 00:30:00(CEST)
Expected Downtime: 15 minutes / Unknown
Location: TeleCity
Reason: Bug / Hardware failure / Under investigation / Unknown
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[update 01:05]
An engineer is nearly on site.
We have copied a new IOS image on the router remotely, and will reboot the router.

[UPDATE 01:54]
At around 01:30 we rebooted the router with a new IOS version.
This did not solve the issue.
We sent the engineer that was nearly on site to drive to evoswitch to get spare parts..
He is currently on his way back to TC2

[UPDATE 03:34]
We are working on the issue, however some (new) linecards need firmware upgrades.

16 jul

Telecity 2 colo network issues [Update]

Time: July 16th 2009 00:30:00(CEST)
Expected Downtime: 15 minutes / Unknown
Location: TeleCity
Reason: Bug / Hardware failure / Under investigation / Unknown
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[update 01:05]
An engineer is nearly on site.
We have copied a new IOS image on the router remotely, and will reboot the router.

[UPDATE 01:54]
At around 01:30 we rebooted the router with a new IOS version.
This did not solve the issue.
We sent the engineer that was nearly on site to drive to evoswitch to get spare parts..
He is currently on his way back to TC2

16 jul

Telecity 2 colo network issues

Time: July 16th 2009 00:30:00(CEST)
Expected Downtime: 15 minutes / Unknown
Location: TeleCity
Reason: Bug / Hardware failure / Under investigation / Unknown
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

11 jul

AMS-IX Telecity ports down [Update]

Time: July 8th 2009 16:23:00(CEST)
Expected Downtime: Unknown
Reason: Under investigation / Unknown
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE 16:35]
The ports to the AMS-IX switches came up after 7 minutes downtime.
We are investigating the cause.
The AMS-IX NOC has also been contacted, they are investigating their side.

When we receive an update we will update this article.

[UPDATE]

We have received the following from the AMS-IX NOC.

—–
Ticket: 24514
Summary: Reboot of pxc-tel-115
Status: OPEN
Opened: 2009-07-08 16:48 +0200
Type: unscheduled
Scope: AMS-IX
Start: 2009-07-08 16:17 +0200
End: 2009-07-08 16:25 +0200

DESCRIPTION:

The photonic switch pxc-tel-115 rebooted, thereby dropping all its connections.

DETAILS:

During this service interruption there was maintenance work going on in the suite where this PXC is located. Work on the power feed for other devices may have triggered this outage.

ACTIONS:

Once the PXC was active again, the AMS-IX NOC restored connectivity for the affected members.

We are investigating the cause of the reboot.

AFFECTED:

The following members saw an outage of 8 minutes on their 10GE connection:

ZeelandNet BV 15542 195.69.145.43
NPO 25182 195.69.145.86 2001:7f8:1::a502:5182:1
UPC Broadband Operation 6830 195.69.144.174
Facebook, Inc 32934 195.69.145.115
Versatel AG 8881 195.69.145.109 2001:7f8:1::a500:8881:1
KPN Telecom B.V. (ISP I 8737 195.69.144.84 2001:7f8:1::a500:8737:2
Leaseweb 16265 195.69.144.215 2001:7f8:1::a501:6265:2
—–

09 jul

AMS-IX Telecity ports down [Update]

Time: July 8th 2009 16:23:00(CEST)
Expected Downtime: Unknown
Reason: Under investigation / Unknown
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE 16:35]
The ports to the AMS-IX switches came up after 7 minutes downtime.
We are investigating the cause.
The AMS-IX NOC has also been contacted, they are investigating their side.

When we receive an update we will update this article.

[UPDATE]

We have received the following from the AMS-IX NOC.

—–
Ticket: 24514
Summary: Reboot of pxc-tel-115
Status: OPEN
Opened: 2009-07-08 16:48 +0200
Type: unscheduled
Scope: AMS-IX
Start: 2009-07-08 16:17 +0200
End: 2009-07-08 16:25 +0200

DESCRIPTION:

The photonic switch pxc-tel-115 rebooted, thereby dropping all its connections.

DETAILS:

During this service interruption there was maintenance work going on in the suite where this PXC is located. Work on the power feed for other devices may have triggered this outage.

ACTIONS:

Once the PXC was active again, the AMS-IX NOC restored connectivity for the affected members.

We are investigating the cause of the reboot.

AFFECTED:

The following members saw an outage of 8 minutes on their 10GE connection:

ZeelandNet BV 15542 195.69.145.43
NPO 25182 195.69.145.86 2001:7f8:1::a502:5182:1
UPC Broadband Operation 6830 195.69.144.174
Facebook, Inc 32934 195.69.145.115
Versatel AG 8881 195.69.145.109 2001:7f8:1::a500:8881:1
KPN Telecom B.V. (ISP I 8737 195.69.144.84 2001:7f8:1::a500:8737:2
Leaseweb 16265 195.69.144.215 2001:7f8:1::a501:6265:2
—–

08 jul

AMS-IX Telecity ports down [Update]

Time: July 8th 2009 16:23:00(CEST)
Expected Downtime: Unknown
Reason: Under investigation / Unknown
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE 16:35]
The ports to the AMS-IX switches came up after 7 minutes downtime.
We are investigating the cause.
The AMS-IX NOC has also been contacted, they are investigating their side.

When we receive an update we will update this article.

09 mrt

Onderhoud glasvezel tussen BIT-1 en Telecity-2

Onderhoud glasvezel
In de ochtend van 20 maart 2009 zal Level(3) werkzaamheden uitvoeren
aan de glasvezel verbinding tussen BIT-1 en Telecity-2 in Amsterdam. Dit
onderhoud zal plaatsvinden tussen 0.00 en 6.00 uur. Gedurende dit
onderhouds window zal de verbinding minimaal éénmaal maar mogelijk ook
vaker onderbroken worden. De duur van deze onderbreking(en) is echter
onbekend. Verkeer zal automatisch over andere paden geleid worden.
Klanten met unprotected vlans of wavelengths tussen deze twee lokaties
zullen echter wel hinder ondervinden van deze werkzaamheden.

Mocht u vragen hebben naar aanleiding van dit onderhoud, dan kunt u
contact opnemen met onze afdeling Customer Care op 0318 648 688 of via
[email protected].

10 feb

AMS-IX Telecity router migration [Update]

Startdate: February 10th 2009 05:00:00(CEST)
Enddate: February 10th 2009 07:00:00(CEST)

Dear Customer,

During this maintenance window we will migrate the current connections we have with AMS-IX at Telecity to the new CRS-1 router.

The peering traffic will be rerouted to out AMS-IX router at Evoswitch.

Kind regards,

LeaseWeb NOC

[UPDATE 07:20]
All main connections are migrated and working ok.
We are still working on some minor connections.

[UPDATE 08:09]
All connections are now up and maintenance is finished.

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