Time: June 1st 2011 05:48:00(CEST)
Expected Downtime: Should be none if you use the default gateway

Location: Schuberg Philis

Affected IP ranges: / Unknown

Reason: SR1 down

*******************************



Dear Customer,



At the moment we experience some troubles in (part of) our network.



We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.



Please be patient while we are working on this problem.



Regards,

LeaseWeb BV



[UPDATE @ 06:26]

The connectivity for SR1 has been restored and currently it is back online. We will investigate what caused this and keep on monitoring this.

Time: June 1st 2011 16:45:00(CEST)
Dear Customer,



The CAS server needs an emergency reboot, this will be done at 16:45.



This involved a small downtime on the following sites:



– secure.leaseweb.com

– secure.fiberring.com





Kind regards,



Leaseweb NOC

Time: May 28th 2011 13:39:00(CEST)
Expected Downtime: No downtime, traffic is being rerouted

Location: Evoswitch

Reason: Waves down

*******************************



Dear Customer,



At the moment we experience some troubles in (part of) our network.



We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.



The traffic will be rerouted, you can notice some higher latencies.



Please be patient while we are working on this problem.



Regards,

LeaseWeb BV



[UPDATE]

The waves are back to normal state. Traffic has been restored. A ticket have been created to check on what the cause of this.

Startdate: June 14th 2011 07:00:00(CEST)
Enddate: June 14th 2011 07:30:00(CEST)

Dear Customer,



We need to replace some modules on one of our high volume routers. Only customers which ip’s are listed below will be impacted when we move their uplink to another module.



During the move which will take a few minutes per ports the servers will be offline.



The maintenance will take place between 7:00 and 7:30 on Tuesday 14 Jun 2011 CET (UTC+1).



The affected IP ranges:



85.17.27.222/27

85.17.28.64/26



Kind regards,



Leaseweb NOC

Startdate: June 8th 2011 06:00:00(CEST)
Enddate: June 8th 2011 07:00:00(CEST)

Dear customer,



We are going to upgrade the software on one of our high volume routers at Evoswitch in Haarlem. The maintenance will take place between 6:00 and 7:00 CEST (UTC+2) on the 8th of June 2011. You may see up to 15-20 minutes downtime.



The affected IP ranges:

62.212.82.0/23

62.212.85.0/24

82.192.84.0/24

82.192.94.0/23

83.149.70.0/23

83.149.124.0/22

85.17.24.0/21

95.211.136.0/21

212.7.212.0/23

2001:1AF8:4000::/40





Kind regards,



Leaseweb NOC

Startdate: May 24th 2011 08:30:00(CEST)
Enddate: May 24th 2011 12:00:00(CEST)

Start window: Tue 24 May 2011 08:30

End window: Tue 24 May 2011 12:00



Dear customer,



Tuesday 24th of May we have our bi-weekly maintenance on our hosted systems. This time we update our linux systems.



Maintenance will be performed on:

– All servers within Linux webhosting, Gold, Bronze, Silver

– All servers for MySQL hosting

– All servers of the Mail platform



The services will be interrupted between 8:30 and 12:00 CET for short periods of time due to eventual reboots.





NOTE: Due to memory expantion of several webhosting nodes there will be a longer downtime for those servers as usual.





Shared hosting customers are using a fully managed shared platform. In order to guarantee best possible uptime and performance we have to do regular maintenance. We have pinned a fixed maintenance window each 2nd and 4th Tuesday of the month from 08:30 till 12:00 CET. During these hours we perform updates and schedule maintenance including reboots resulting in short outages.



The 2nd Tuesday we will perform updates for our windows platforms only. (Webhosting, Hyper-V) The 4th Tuesday we perform updates for our linux-based platforms. (Webhosting, DNScaches, Mail, CDN)



Any questions regarding this maintenance? Please contact [email protected]



Kind regards,



LeaseWeb support

Startdate: May 19th 2011 07:00:00(CEST)
Enddate: May 19th 2011 07:15:00(CEST)

Dear customer,



We have planned this maintenance to prepare the network for the move of servers from two racks to another suite. In this maintenance windows we need to reconfigure the uplinks so the ip range can be used in both suites.



During the reconfiguration the network will be interrupted for a few minutes at the most.



The customer from who we will need to move the servers will receive a separate email to inform them when we will move the servers and what the impact will be. The servers will not be moved in this maintenance window.



Affected ip range:

83.149.112.0/24



Kind regards,



Leaseweb – NOC



[Update 7:02]

Maintenance is completed.

Startdate: May 17th 2011 09:00:00(CEST)
Enddate: May 17th 2011 10:00:00(CEST)

Dear customer,



We have scheduled a maintenance window on a set of high volume routers.

We need to do some router module upgrades within this maintenance window.



No impact is expected, however the maintenance may have some potential risk.



Affected IP Ranges:

85.17.24.0/21

212.7.212.0/24

82.192.94.0/23

83.149.124.0/22

46.243.0.0/21

62.212.85.0/24

88.208.59.0/24

62.212.82.0/23

82.192.84.0/24

83.149.70.0/23



Best regards,



LeaseWeb – NOC

Time: May 7th 2011 12:42:00(CEST)
Expected Downtime: 0 minutes

Location: EvoSwitch

Affected IP ranges:

95.211.64.0/21

62.212.67.0/24

62.212.74.0/24

62.212.91.0/24

82.192.86.0/24

82.192.71.0/24

85.17.151.0/24

85.17.199.0/24

85.17.202.0/23

85.17.204.0/23

85.17.206.0/24

85.17.231.0/24

85.17.232.0/24

85.17.235.0/24

85.17.237.0/24

85.17.238.0/24

85.17.242.0/23

Reason: Hardware failure

*******************************



Dear Customer,



At the moment we experience some troubles with a blade on one of our routers.



This should not affect you as the secondary router took over.

We are going to replace the faulty blade now, as it is hot swappable it should not affect any customer.





Regards,

LeaseWeb BV



[UPDATE 13:37] Blade is replaced, redundancy is restored.