Time: May 7th 2011 12:42:00(CEST)
Expected Downtime: 0 minutes

Location: EvoSwitch

Affected IP ranges:

95.211.64.0/21

62.212.67.0/24

62.212.74.0/24

62.212.91.0/24

82.192.86.0/24

82.192.71.0/24

85.17.151.0/24

85.17.199.0/24

85.17.202.0/23

85.17.204.0/23

85.17.206.0/24

85.17.231.0/24

85.17.232.0/24

85.17.235.0/24

85.17.237.0/24

85.17.238.0/24

85.17.242.0/23

Reason: Hardware failure

*******************************



Dear Customer,



At the moment we experience some troubles with a blade on one of our routers.



This should not affect you as the secondary router took over.

We are going to replace the faulty blade now, as it is hot swappable it should not affect any customer.





Regards,

LeaseWeb BV

Startdate: May 19th 2011 07:00:00(CEST)
Enddate: May 19th 2011 07:15:00(CEST)

Dear customer,



We have planned this maintenance to prepare the network for the move of servers from two racks to another suite. In this maintenance windows we need to reconfigure the uplinks so the ip range can be used in both suites.



During the reconfiguration the network will be interrupted for a few minutes at the most.



The customer from who we will need to move the servers will receive a separate email to inform them when we will move the servers and what the impact will be. The servers will not be moved in this maintenance window.



Affected ip range:

83.149.112.0/24



Kind regards,



Leaseweb – NOC

Time: May 3rd 2011 12:11:00(CEST)
Dear Customer,



At the moment we are experiencing a partial power outage in EvoSwitch Hall 2, currently the issue is under investigation by EvoSwitch.



We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.



Please be patient while we are working on this problem.



Regards,

LeaseWeb BV



——– UPDATE 9:40

All power is online again. We are busy powering on last servers. If you still encounter issues with your services, please send an email to [email protected]



——– UPDATE 10:40



Dear Customer,



This morning at 0612 hrs we experienced a major power outage on our mains. The gensets and UPS’s took over the power supply to the majority of our data centre. However due to reasons, currently under investigation, the power to a part of data hall 2 was not provided.



All power to the data centre has been restored as of 0655 hrs. However, the power to data hall 2 was restored at 0725 hrs.



Engineers have checked each rack to power on devices that were down. If you still experience your server is down, please inform support by sending an email to [email protected]



Regards,

LeaseWeb BV



——– UPDATE 11:58

Our Grid provider Liander has confirmed that the cause of the power disruption was a power failure in the 150KV part of their network.



This outage caused an unexpected behavior in our emergency power supply.



We are currently finishing our investigation to find the root cause. A first RFO report will be provided before 15:00 hrs.



As said before all power to the data centre has been restored.



–

Time: May 3rd 2011 12:11:26(CEST)

Dear Customer,

At the moment we are experiencing a partial power outage in EvoSwitch Hall 2, currently the issue is under investigation by EvoSwitch.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

——– UPDATE 9:40
All power is online again. We are busy powering on last servers. If you still encounter issues with your services, please send an email to [email protected]

——– UPDATE 10:40

Dear Customer,

This morning at 0612 hrs we experienced a major power outage on our mains. The gensets and UPS’s took over the power supply to the majority of our data centre. However due to reasons, currently under investigation, the power to a part of data hall 2 was not provided.

All power to the data centre has been restored as of 0655 hrs. However, the power to data hall 2 was restored at 0725 hrs.

Engineers have checked each rack to power on devices that were down. If you still experience your server is down, please inform support by sending an email to [email protected]

Regards,
LeaseWeb BV

——– UPDATE 11:58
Our Grid provider Liander has confirmed that the cause of the power disruption was a power failure in the 150KV part of their network.

This outage caused an unexpected behavior in our emergency power supply.

We are currently finishing our investigation to find the root cause. A first RFO report will be provided before 15:00 hrs.

As said before all power to the data centre has been restored.

Time: May 3rd 2011 11:29:25(CEST)

Dear Customer,

At the moment we are experiencing a partial power outage in EvoSwitch Hall 2, currently the issue is under investigation by EvoSwitch.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

——– UPDATE 9:40
All power is online again. We are busy powering on last servers. If you still encounter issues with your services, please send an email to [email protected]

——– UPDATE 10:40

Dear Customer,

This morning at 0612 hrs we experienced a major power outage on our mains. The gensets and UPS’s took over the power supply to the majority of our data centre. However due to reasons, currently under investigation, the power to a part of data hall 2 was not provided.

All power to the data centre has been restored as of 0655 hrs. However, the power to data hall 2 was restored at 0725 hrs.

Engineers have checked each rack to power on devices that were down. If you still experience your server is down, please inform support by sending an email to [email protected]

Regards,
LeaseWeb BV

Time: May 3rd 2011 06:18:00(CEST)
Dear Customer,



At the moment we are experiencing a partial power outage in EvoSwitch Hall 2, currently the issue is under investigation by EvoSwitch.



We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.



Please be patient while we are working on this problem.



Regards,

LeaseWeb BV



——– UPDATE 9:40

All power is online again. We are busy powering on last servers. If you still encounter issues with your services, please send an email to [email protected]

Time: May 3rd 2011 06:18:00(CEST)
Dear Customer,



At the moment we are experiencing a partial power outage in EvoSwitch Hall 2, currently the issue is under investigation by EvoSwitch.



We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.



Please be patient while we are working on this problem.



Regards,

LeaseWeb BV

Startdate: May 3rd 2011 03:00:00(CEST)
Enddate: May 3rd 2011 07:00:00(CEST)

Dear customer,



Due to some minor issues we have had a partly rollback of the webstorage migration last night. We are going to migrate the last part of the data tonight. During this maintenance all services hosted on this webhosting cluster will be offline.



The following IP ranges will be offline during the maintenance frame:

– 85.17.150.98

– 85.17.150.100



If you have any questions regarding this maintenance, please contact [email protected]





Kind regards,



LeaseWeb Support

Time: April 30th 2011 22:39:00(CEST)
Dear Customer,

At the moment we experience some troubles with the self service center.
We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.
Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[Update 00:00]
The self service center is stable again. We are still investigating the cause of the disruptions.

Time: April 30th 2011 22:39:00(CEST)
Dear Customer,



At the moment we experience some troubles with the self service center.



We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.



Please be patient while we are working on this problem.



Regards,

LeaseWeb BV