30 mei

Interruption telephone availability [Update]

Time: May 29th 2009 17:00:00(CEST)
Dear Customer,

Due to an outage at our telephone supplier our NOC can have interruptions.

Our network is not affected, we advise to send us an e-mail when you are experiencing any issues. Our staff will monitor all mailboxes carefully and can call back if needed.

Please be patient while we are working on this problem.

Our telephone supplier reported us to have the problem resolved before 19:00hrs.

Our apologies for any caused inconvenience.

Regards,
LeaseWeb BV

[UPDATE 19:00] The telephone outage was resolved at about 19:00hrs.

29 mei

Interruption telephone availability

Time: May 29th 2009 17:00:00(CEST)
Dear Customer,

Due to an outage at our telephone supplier our NOC can have interruptions.

Our network is not affected, we advise to send us an e-mail when you are experiencing any issues. Our staff will monitor all mailboxes carefully and can call back if needed.

Please be patient while we are working on this problem.

Our telephone supplier reported us to have the problem resolved before 19:00hrs.

Our apologies for any caused inconvenience.

Regards,
LeaseWeb BV

29 mei

Connection problems DE-CIX, NETNOD and BNIX [Update]

Time: May 28th 2009 15:51:00(CEST)
Expected Downtime: Unknown
Location: Evoswitch, Easynet, Schuberg Philis, Telecity
Affected Unknown
Reason: Fibre break
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE 16:03]
Three 10GE wavelengths have failed.
Two are connected to DE-CIX in Frankfurt.
One is connected to NETNOD Stockholm.
We are waiting for a cause and ETR report form our wave supplier.

[UPDATE 16:12]
Connectivity to BNIX in Brussels has also been lost.

[UPDATE 16:30]
The wavelenght provider has confirmed there is a fibercut.
Their engineers are currently measuring where the cut has happened.
As soon as we receive an ETR, we will post an update on this page.

[UPDATE 19:40]
We’e received an update concerning the fibercut.
—
Engineers on site investigating, No ETR yet.
—

[UPDATE 20:43]
Fibre break has been confirmed by wavelenght provider, excavation works ongoing, No ETR yet.

[UPDATE 21:56]
We have received an ETR from our wavelenght provider, due to the severe extent of the damage they will need 4 hours to repair the fiber.

[UPDATE 01:00]
We have received a new update.
regrettably the previous ETR has been canceled.
—-
Update 5- 22:30 UTC / 00:30 CEST : Running outage time 8h 44 min. Splicing will shortly commence on one end of the cabling duct. The other side is still being cleared and prepared for the same. No ETR at this time
—-

[UPDATE 02:24]
The services have been restored since 02:09 CEST
However we have not yet received an update from the provider that they will stay up.

[UPDATE 03:27]
We’ve received an update that all fibers have been re-spliced, and are operational again.