Startdate: June 13th 2009 23:00:00(CEST)
Enddate: June 14th 2009 07:00:00(CEST)

Dear customer,

Some of our European peering connections (the lines to Frankfurt, Brussel and Stockholm) will be taken under maintenance announced by the supplier of these circuits. Our connections to internet exchanges in the above cities may be down within this maintenance window.

The maintenance will start at 23:00 13-06-2009 and should end at 07:00 14-06-2009 (time zone is CEST).

No network problems are expected, traffic will be rerouted to other links, however during switching the network paths there may be a temporary increase of RTT or some smaller delays.

Kind regards,

LeaseWeb B.V.

Startdate: June 3rd 2009 04:00:00(CEST)
Enddate: June 4th 2009 08:00:00(CEST)

****** BELANGRIJK ONDERHOUD ******
**********************************

Geachte klant,

In de nacht van 3 en 4 juni zal er door SchubergPhilis onderhoud worden uitgevoerd in onze suite (1.41). Tijdens dit onderhoud zullen de Power Distribution Units (PDU) gecalibreerd worden. Als gevolg hiervan is het noodzakelijk om de spanning voor elke feed eenmalig te verbreken en zal uw apparatuur eenmalig van de stroom worden afgehaald.

Tijdens dit onderhoud zal LeaseWeb tevens onderhoud plegen in de suite ter voorbereiding van toekomstige stroommetingen.


Planning werkzaamheden:

Woensdag 3juni: Rijen A – H
Donderdag 4juni: Rijen K – S

De werkzaamheden starten om 04h00 en eindigen om ongeveer 08h00. Omstreeks 05h00 zal SchubergPhilis de power van de feeds afhalen. Omstreeks 06h00 zal de stroom weer bijgeschakeld worden.

Gedurende en na het onderhoud zijn er engineers van LeaseWeb aanwezig om u te ondersteunen bij eventuele problemen. Wij verzoeken iedereen zijn apparatuur uit te schakelen voor 05h00. Na het onderhoud doen onze engineers een visuele controle op alle apparatuur.

Mocht u vragen hebben dan kunt u contact met ons opnemen ([email protected]). Onze excuses voor de overlast.

Met vriendelijke groet,

LeaseWeb B.V.

[BELANGRIJKE WIJZIGING]
Beide powerfeeds zullen gelijktijdig uitgeschakeld worden. Dit is technisch helaas niet anders mogelijk.



****** IMPORTANT MAINTENANCE *****
**********************************

Dear customer,

during the night of June 3rd and June 4th SchubergPhilis will perform maintenance in suite 1.41. During this maintenance window the Power Distribution Units (PDU) will be calibrated. As a result it is necessary to shutdown power on each feed once and your hardware will be powerless once.

During this maintenance LeaseWeb will also perform maintenance in the suite in preparation of future power measurements.


Schedule maintenance:

Wednesday 3rd June: Rows A – H
Thursday 4th June: Rows K – S

The maintenance will commence at 04h00 and end at approx. 08h00. Around 05h00 SchubergPhilis will shutdown the power feeds. At approx. 06h00 the powerfeed will be reconnected.

During and after the maintenance window engineers will be on-site to support all customers. We advise all customers to shutdown their hardware before 05h00 cleanly. After the maintenance window our engineers will do a visual check on all servers.

If you have any questions feel free to contact us ([email protected]). Our apologies for the inconvenience caused.

Best regards,

LeaseWeb B.V.

[IMPORTANT CHANGE]
Both powerfeeds will be shutdown instead of one as mentioned previously. It is technically not possible to do this differently.

Startdate: June 3rd 2009 04:00:00(CEST)
Enddate: June 4th 2009 08:00:00(CEST)

****** BELANGRIJK ONDERHOUD ******
**********************************

Geachte klant,

In de nacht van 3 en 4 juni zal er door SchubergPhilis onderhoud worden uitgevoerd in onze suite (1.41). Tijdens dit onderhoud zullen de Power Distribution Units (PDU) gecalibreerd worden. Als gevolg hiervan is het noodzakelijk om de spanning voor elke feed eenmalig te verbreken en zal uw apparatuur eenmalig van de stroom worden afgehaald.

Tijdens dit onderhoud zal LeaseWeb tevens onderhoud plegen in de suite ter voorbereiding van toekomstige stroommetingen.


Planning werkzaamheden:

Woensdag 3juni: Rijen A – H
Donderdag 4juni: Rijen K – S

De werkzaamheden starten om 04h00 en eindigen om ongeveer 08h00. Omstreeks 05h00 zal SchubergPhilis een van de twee feeds afschakelen. Omstreeks 06h00 zal de tweede feed afgeschakeld worden, nadat de eerste feed weer is bijgeschakeld.

Gedurende en na het onderhoud zijn er engineers van LeaseWeb aanwezig om u te ondersteunen bij eventuele problemen. Wij verzoeken iedereen zijn apparatuur uit te schakelen voor 05h00. Na het onderhoud doen onze engineers een visuele controle op alle apparatuur.

Mocht u vragen hebben dan kunt u contact met ons opnemen ([email protected]). Onze excuses voor de overlast.

Met vriendelijke groet,

LeaseWeb B.V.



****** IMPORTANT MAINTENANCE *****
**********************************

Dear customer,

during the night of June 3rd and June 4th SchubergPhilis will perform maintenance in suite 1.41. During this maintenance window the Power Distribution Units (PDU) will be calibrated. As a result it is necessary to shutdown power on each feed once and your hardware will be powerless once.

During this maintenance LeaseWeb will also perform maintenance in the suite in preparation of future power measurements.


Schedule maintenance:

Wednesday 3rd June: Rows A – H
Thursday 4th June: Rows K – S

The maintenance will commence at 04h00 and end at approx. 08h00. Around 05h00 SchubergPhilis will shutdown the first power feed. At approx. 06h00, after reconnecting the first power feed, the second powerfeed will be shutdown.

During and after the maintenance window engineers will be on-site to support all customers. We advise all customers to shotdown their hardware before 05h00 cleanly. After the maintenance window our engineers will do a visual check on all servers.

If you have any questions feel free to contact us ([email protected]). Our apologies for the inconvenience caused.

Best regards,

LeaseWeb B.V.

Time: April 24th 2009 14:38:00(CEST)
Expected Downtime: Unknown
Location: EvoSwitch
Affected IP ranges: Unknown
Reason: Under investigation
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE 14:50] We have resolved the issue, it only affected a few customers located in Hall1 at EvoSwitch.

Time: April 23rd 2009 16:30:00(CEST)
Location: TeleCity / Evoswitch
Affected IP ranges: 62.212.64.xxx – 62.212.95.xxx

Dear Customer,

At about 16:30 due to some internal network configuration issue, our internal monitoring system reported some servers being down, all these servers were within IP pool 62.212.64.0/19. These were false alarms, our external monitoring system indicated no problems and we had no traffic drop.
At the same moment AMS-IX had some traffic issues, so it was possible that part of our services was affected by traffic degradation at the AMS-IX, but it was completely separate issue.

Regards,
LeaseWeb BV

Time: April 9th 2009 06:20:00(CEST)
Location: EvoSwitch HALL3
Reason: Under investigation
*******************************

Dear Customer,

At the moment we experience a partial cooling failure at HALL3 at the EvoSwitch facility. As a result, customers might experience higher temperature.

Engineers are on-site to investigate and doing their utmost best to resolve this issue as soon as possible.

Regards,
LeaseWeb BV


[09h00]
At approx. 06h55 all systems came back online and full cooling has been restored. We are currently investigating the root cause of the failure. Customers who experience downtime, please contact [email protected] and specify the server ID’s.
More information will follow when available.

Time: April 9th 2009 06:20:00(CEST)
Location: EvoSwitch HALL3
Reason: Under investigation
*******************************

Dear Customer,

At the moment we experience a partial cooling failure at HALL3 at the EvoSwitch facility. As a result, customers might experience higher temperature.

Engineers are on-site to investigate and doing their utmost best to resolve this issue as soon as possible.

Regards,
LeaseWeb BV

Time: April 6th 2009 12:30:00(CEST)
Expected Downtime: Unknown
Location: EvoSwitch
Reason: ARP Flood

*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

Our routers are being attacked by ARP floods, we are still investigating.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE 14:00] We have found the cause of this problem and resolved the issue. All connectivity has been restored. If you are still experiencing any issues please contact us.