Category Archives: Leaseweb

Leaseweb storing? Actuele Leaseweb storingen en onderhoud

25 jun

[NL] Virtual Server management portal issues [Update]

Time: June 25, 2016 18:57:00 (CEST)
[UPDATE]
The management panel is available again. If you still encounter issues, please don't hesitate to contact us at [email protected]

Dear LeaseWeb customer,

The management panel for a part of our CloudStack virtual server platform is currently unavailable. Our engineers are working to fix the issue with the highest priority. Please be assured that we will do our utmost to have it running as quick as possible. We will update you again once we have more information.

22 jun

[US] Shared Webhosting outage [Update]

Time: June 22, 2016 11:22:00 (CEST)
[Update 11:33 (CEST)]

All websites are currently available again.

Dear LeaseWeb customer,

We are currently experiencing a failure on our Linux Shared Webhosting platform in the US. Our engineers are investigating the cause of this issue.

As result of this failure, all the websites on this platform are offline. Please be assured that we will do our utmost to resolve this issue as soon as possible.

We will update you again once we have more information.

21 jun

[Global] Latency and packet loss EU – US

Time: June 20, 2016 14:53:00 (CEST)
Dear LeaseWeb Customer,

You might have experienced high latency and packet loss to some destinations for transatlantic traffic due to issues inside the network of one of our providers. Only traffic passing via the transatlantic links of the affected provider was impacted. Issue was experienced between 14:15 and 15:00.

We are currently investigating with our provider the cause of this issue. We will update you once we have more information.

If you need further information, please open a ticket via the LeaseWeb Customer Portal, or contact us at [email protected].

22 dec

[NL, AMS-01] [NL, AMS-01] Connectivity issues

Time: December 22, 2015 01:30:00 (CET)
At the moment we are experiencing connectivity issues in part of our network in AMS-01 due to a hardware issue. Our engineers are curently working on the issue. Updates will follow through this NOC posting

Affected IP ranges:
46.243.6.0/23
85.17.74.0/23
94.75.236.0/23
95.211.80.0/21
95.211.96.0/22
95.211.100.0/23
109.69.56.0/22
179.43.174.0/25
188.0.225.128/25
192.36.61.0/24
212.7.196.0/23
212.7.199.64/26
212.7.199.128/25
212.7.209.0

2A01:9400:1::/48
2A03:F85:2::/48
2001:1AF8:4060::/44

21 dec

[NL, AMS-01] Connectivity issues in part of our Network

Time: December 21, 2015 16:00:00 (CET)
Dear Leaseweb Customer,

Today, between 16:00 -16:30 CET, you might have experienced packet loss or/and higher latency due to a DDoS attack in part of our network in AMS-01. The DDoS attack has been mitigated and connectivity is stable the last few minutes. We are still monitoring our network to ensure that there won't be any disruptions.

The following network prefixes might have been affected:
62.212.78.0/23

Please let us know if you still encounter issues via [email protected]. We apologize for any inconvenience caused by the attack.

19 dec

[Global] Performance degradation

Time: December 19, 2015 14:40:00 (CET)
Dear Customer,

At this moment we are seeing small amounts of packet loss through almost all of our Tier-1 carriers, especially between Europe and Asia Pacific.

Since the nature of this incident we have escalated this with our carriers.

Updates will follow via this NOC posting.

17 dec

[NL, AMS-01] Connectivity issues in part of our Network [Update]

Time: December 17, 2015 11:00:00 (CET)
Dear Leaseweb Customer,

[UPDATE 12:00]
Issue caused by a linecard error. Due to the impact, we have decided to replace the card. Our engineers are currently preparing a replacement card and will proceed with the replacement as soon as possible.

[UPDATE 11:50]
We experienced the same hardware problem again. Our engineers are investigating the error further.

Today between 10:55 and 11:10 we experienced connectivity issues in part of our network due to a hardware issue. Connectivity has now been fully restored but we are still investigating the root cause of the issue.

Affected IP ranges:
46.243.6.0/23
85.17.74.0/23
94.75.236.0/23
95.211.80.0/21
95.211.96.0/22
95.211.100.0/23
109.69.56.0/22
179.43.174.0/25
188.0.225.128/25
192.36.61.0/24
212.7.196.0/23
212.7.199.64/26
212.7.199.128/25
212.7.209.0

2A01:9400:1::/48
2A03:F85:2::/48
2001:1AF8:4060::/44

If you are still experiencing issues with specific services, please create a ticket via [email protected].

09 dec

[NL, AMS-01] Connectivity issues

Time: December 9, 2015 19:45:00 (CET)
Dear LeaseWeb Customer,

At this moment do we experience connectivity issues in part of our network due to an unstable router. Due to the issues earlier today with this router will we replace the router.

Affected IP ranges:

94.75.236.0/23
95.211.80.0/21
95.211.96.0/22
95.211.100.0/23
85.17.74.0/23
2001:1AF8:4060::/44
46.243.6.0/23
109.69.56.0/22
179.43.174.0/25
188.0.225.128/25
192.36.61.0/24
212.7.196.0/23
212.7.199.64/26
212.7.199.128/25
212.7.209.0
2A01:9400:1::/48
2A03:F85:2::/48

Updates will follow via this NOC posting