Category Archives: Leaseweb

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19 jul

[NL] Shared Windows Webhosting outage

Time: July 19, 2016 10:45:00 (CEST)
Dear Customer,

We are currently experiencing an issue with the Windows shared Webhosting in the Netherlands. This causes websites to be non functional.

The impacted IP's / Plesknode is:

95.211.51.225
95.211.51.226
psa01-win2000.leaseweb.com:8443

Please be assured that we will do our utmost to resolve this issue as soon as possible. We will update you again once we have more information. We will update you again once we have more information.

15 jul

[NL, AMS-01] Connectivity issues in part of our network

Time: July 15, 2016 00:47:00 (CEST)
Dear Leaseweb Customer,

We experienced connectivity issues in part of our network in AMS-01 between 18:35 and 18:45 CEST and between 21:40 and 21:50 CEST due to large DDoS attacks. The attacks were mitigated and traffic levels returned to normal.

The following network prefixes might have been affected:

5.79.64.0/20
5.79.88.0/24
5.79.89.0/24
5.79.90.0/24
5.79.91.0/24
5.79.96.0/20
37.48.64.0/19
37.48.80.0/20
37.48.103.0/24
37.48.104.0/21
37.48.112.0/20
46.17.14.0/23
62.212.86.0/23
81.171.0.0/20
95.211.208.0/24
95.211.145.0/24
95.211.244.0/22
94.75.194.0/24
62.212.81.0/24
62.212.95.0/24
85.17.64.0/23
83.149.98.0/23
83.149.118.0/23
85.17.14.0/23
154.16.156.0/23
178.18.31.0/24
179.43.174.192/26
181.214.50.0/24
181.214.35.0/24
185.19.214.128/26
185.28.68.0/24
185.30.232.0/22
185.56.80.0/24
185.71.224.0/22
185.114.140.0/22
185.145.16.0/22
185.151.60.0/22
185.152.108.0/22
185.155.200.0/22
185.157.52.0/22
191.96.112.0/24
191.96.115.0/24
212.7.213.0/24
212.19.235.0/24
2001:1af8:4700::/44
2a02:2870:8000::/33
2a04:88c0:3::/48
2a07:2c00::/29
2a06:6f80::/29
2a05:b300::/29

If you need further information, please open a ticket via the LeaseWeb Customer Portal, or contact us at [email protected].

13 jul

[DE] High latency and packet loss

Time: July 13, 2016 13:21:00 (CEST)
Dear LeaseWeb Customer,

Between 12:55 and 13:05 you might have experienced congestion and packet loss for your services. Due to a mistake when rerouting traffic, congestion occurred on one of our links.

We apologize for the inconvenience

The following network prefixes might have been affected:

46.165.220.0/22
46.165.228.0/22
46.165.240.0/21
46.165.254.0/24
37.58.56.0/22
37.58.60.0/24
185.17.120.0/22
185.49.68.0/23

2A00:C98:2030::/44
2A01:9260:100::/40

If you need further information, please open a ticket via the LeaseWeb Customer Portal, or contact us at [email protected].

12 jul

[NL] Shared Webhosting outage [Update]

Time: July 12, 2016 15:11:00 (CEST)
[Update 15:51 CEST]
The failure on the database level of our shared webhosting platform in the Netherlands is fixed. All websites on this platform are online and available again.

Dear LeaseWeb customer,

We are currently experiencing a failure on the database level of our shared webhosting platform in the Netherlands. Our engineers are investigating the cause of this issue.

Affected IP's are:
85.17.150.98
85.17.150.100
95.211.51.225

As result of this failure, the websites on the shared webhosting platform may not available. Please be assured that we will do our utmost to resolve this issue as soon as possible.

We will update you again once we have more information.

10 jul

[NL, AMS-01] Connectivity issues in part of our network

Time: July 10, 2016 14:22:00 (CEST)
Dear LeaseWeb Customer,

We have experienced connectivity issues in part of our network in AMS-01 between 13:55 and 14:05 CEST. The issues were caused by one of our routers that rebooted. This was the secondary router in a redundant setup, so customers with both uplinks connected shouldn't have noticed the interruption.

The following network prefixes might have been affected:
62.212.64.0/22
62.212.68.0/23
62.212.70.0/24
62.212.76.0/22
77.221.144.0/22
82.192.72.0/24
82.192.79.0/24
85.17.87.0/24
85.17.88.0/23
85.17.92.0/22
85.17.112.0/23
85.17.128.0/17
85.234.224.0/20
92.243.94.0/23
95.211.32.0/21
95.211.164.0/22
109.120.138.0/24
109.120.140.0/24
109.120.175.0/24
109.120.176.0/24
109.120.180.0/22
136.144.128.0/17
139.47.0.0/16
159.100.0.0/18
178.18.20.0/23
178.18.23.0/24
178.18.24.0/23
178.18.30.0/24
185.16.84.0/24
185.63.152.0/22
185.46.232.0/24
185.51.192.0/23
191.101.48.0/22
194.60.71.0/24
212.7.204.0/23
2001:1AF8:4100::/40
2a01:b2e0::/32

We are currently investigating the cause of this issue. We will update you once we have more information.

If you need further information, please open a ticket via the LeaseWeb Customer Portal, or contact us at [email protected].

07 jul

[DE, FRA-10] Connectivity issues in part of our network

Time: July 7, 2016 16:40:00 (CEST)
Dear Leaseweb Customer,

Today at 16:40 CEST we experienced a router crash in our High Volume network in FRA-10. The router is now up and running. Our engineers are currently working to verify that all connectivity has been restored and traffic levels are back to normal.

IP ranges affected:

37.58.56.0/22
37.58.60.0/24
46.165.220.0/22
46.165.228.0/22
46.165.240.0/21
46.165.254.0/24
185.17.120.0/22
185.49.68.0/23

2A00:C98:2030::/44
2A01:9260:100::/40

Updates will follow through this NOC posting.

29 jun

[NL] Shared Webhosting Netherlands outage [Update]

Time: June 29, 2016 00:15:00 (CEST)
The issue is resolved. All functionality is restored.

Dear LeaseWeb customer,
We are currently experiencing an issue on our Linux Shared Webhosting platform in the Netherlands. Our engineers are investigating the cause of this issue. As result of this failure, the websites using the Plesk node/ IP are offline:

psa03-cl2000.leaseweb.com / 95.211.13.69

Please be assured that we will do our utmost to resolve this issue as soon as possible. We will update you again once we have more information.

27 jun

[NL, AMS-11] Connectivity issues in part of our network [Update]

Time: June 27, 2016 15:00:00 (CEST)
Dear LeaseWeb Customer,

[UPDATE 15:20]
Connectivity has now been restored and traffic is back to normal levels. The issue was caused due to an unexpected CPU increase in the secondary router in our redudant setup. Customers that did not have their primary uplink connected and have access only via their secondary uplink had their services unavailable, while incoming traffic was impacted for all customers. We are currently monitoring the situation and investigating the root cause of the issue. If you still encounter problems, please send an e-mail to [email protected]

At the moment we are experiencing network issues in part of our network in AMS-11. Our engineers are currently working in order to isolate and fix the problem. Updates will follow through this NOC posting.

The following ranges are affected:

46.182.182.0/23
82.150.152.128/26
83.149.64.0/18
85.17.0.0/22
85.17.7.0/24
85.17.10.0/24
85.17.18.0/23
85.17.20.0/26
89.36.36.0/24
89.38.38.0/24
89.46.46.0/24
91.184.46.0/23
91.184.48.0/20
94.177.146.0/24
109.70.9.0/24
109.70.10.0/23
185.22.4.0/24
185.51.194.0/23
185.85.160.0/22
185.114.60.0/22
185.117.228.0
188.208.38.0/23
193.239.6.0/23

2001:1AF8:3100::/40