Time: November 5, 2014 20:53:00 (CET)
Dear LeaseWeb Customer,

You might have experienced higher then normal latency or packet loss between 20:15 and 20:45 due to a very large ddos attack for your services on part of our high volume network in AMS-01 data center. Attack was mitigated and traffic levels are now back to normal. The following network prefixes have been affected:
85.17.12.0/23
85.17.20.0/22
85.17.120.0/21
217.19.1.0/24
2001:1AF8:40E0::/44

Time: November 5, 2014 08:15:00 (CET)
Dear LeaseWeb Customer,

The Self Service Center is not available at the moment. We are currently investigating the cause of this problem and will update you once we have more information.

We apologize for any inconvenience this may cause and thank you for your understanding.

Time: October 29, 2014 20:32:00 (CET)
Dear Leaseweb customers,

We are currently experiencing network issues in part of our network in FRA-10. We are currently working on resolving the issue.

You will be updated as soon as more information is at hand.

Time: October 29, 2014 08:30:00 (CET)
Dear LeaseWeb customer

Due to a bug in our Self Service Center, it is currently not possible to view passwords for your Bare Metal Server or Cloud/Virtual server instance in the 'Server information' section.

We are currently investigating the cause of this issue. If you need further information, please open a ticket via the LeaseWeb Self Service Center, or contact us at [email protected].

Our apologies for the inconvenience caused.

Time: October 27, 2014 01:31:00 (CET)
Dear LeaseWeb Customer,

You might have experienced higher then normal latency or packet loss between 01:00 and 01:20 due to a very large ddos attack for your services on our premium network in AMS-12 data center. Traffic levels are now back to normal. The following network prefixes might have been affected:

46.17.0.0/21
46.102.240.0/21
62.84.240.0/22
62.212.69.0/27
62.212.69.96/27
62.212.69.192/27
77.235.32.0/19
83.223.32.0/20
85.17.32.0/19
85.17.96.0/20
85.17.114.0/24
85.17.117.0/24
91.195.118.0/23
93.188.64.0/21
109.70.0.0/21
128.140.216.0/22
185.27.140.0/22
193.43.92.0/24
193.242.108.0/24
195.200.82.0/23
195.242.98.0/23
2001:1AF8:701::/48
2001:1AF8:2100::/40
2A02:2968:20::/48
2A03:4A80::/32

Time: October 7, 2014 21:24:00 (CEST)
Between 21:24 and 21:34 CEST we experienced connectivity issues in part of our network in WDC-01. The issue was caused due to high CPU load in one of our routers which in turn led BGP sessions to become unstable. During this time you might have experienced packet loss or higher latency. The following network prefixes might have been affected:

91.242.214.0/23
108.59.0.0/20
162.210.192.0/21
185.28.70.0/24
192.96.200.0/21
198.7.56.0/21
199.115.112.0/21
199.58.84.0/22
207.244.64.0/18

2604:9A00:2100::/40

Time: October 15, 2014 00:10:00 (CEST)
Dear Leaseweb Customer,

We are experiencing issues in part of our network due to a dark fiber maintenance from our provider which affected the redundancy in AMS-11.
The second router took the load and traffic levels seem normal.

Affected prefixes:
82.150.152.128/26
85.17.0.0/22
85.17.7.0/24
85.17.8.0/24
85.17.10.0/24
85.17.18.0/23
83.149.64.0/18
91.184.46.0/23
91.184.48.0/20
94.177.146.0/24
193.239.6.0/23
195.42.134.0/24
2001:1AF8:3100::/40

If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].

Time: October 15, 2014 21:08:00 (CEST)
Dear LeaseWeb Customer,

Due to a denial of service attack, we experienced connectivity issues in part of our network in AMS-01 between 20:55 and 21:10 CEST. During this time you might have experienced packet loss and/or higher latency.

The following network prefixes might have been affected:

31.186.170.0/24
37.48.96.0/23
46.226.192.0/22
46.182.180.0/23
46.226.196.0/23
62.212.75.128/26
82.192.64.0/23
83.149.102.0/23
85.17.66.0/25
85.17.66.192/26
92.114.86.0/23
93.176.128.0/23
94.177.98.0/23
95.211.72.0/21
95.211.106.0/23
95.211.108.0/22
95.211.112.0/20
95.211.134.0/23
95.211.160.0/23
95.211.176.0/21
95.211.216.0/21
95.211.232.0/21
109.70.12.0/22
185.19.214.0/25
185.22.4.0/24
185.24.174.0/24
185.44.22.0/23
190.105.195.0/24
2001:1AF8:4500::/40
2A02:40C0:2::/48
2A02:4900::/44

The attack has now been mitigated allowing traffic level/connectivity to return to normal.
If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].

Time: October 22, 2014 11:25:00 (CEST)
Dear LeaseWeb Customer,

You might have experienced a 5 minutes of interruption of your services between 11:25 and 11:30 due to a linecard reboot affecting one of our routers in the high volume network in AMS1 data center.

The following network prefixes might have been affected:

5.79.80.0/21
46.243.0.0/22
46.243.4.0/23
62.212.72.0/23
62.212.82.0/23
62.212.85.0/24
62.212.88.0/23
82.192.78.0/24
82.192.80.0/23
82.192.84.0/23
82.192.90.0/23
82.192.94.0/23
83.149.70.0/23
83.149.124.0/22
85.17.24.0/21
85.17.72.0/23
85.17.90.0/24
85.17.132.0/24
85.17.136.0/24
85.17.147.0/24
85.17.172.0/24
85.17.190.0/23
95.211.88.0/22
95.211.128.0/22
95.211.132.0/23
95.211.136.0/21
95.211.144.0/20
95.211.200.0/21
146.185.0.0/23
179.43.173.128/25
190.105.0.0/24
212.7.204.192/26
212.7.206.128/27
212.7.212.0/23
216.59.55.0/24
216.59.59.0/24
216.59.60.0/24

2001:1af8:4010::/44

We are investigating the cause of this issue.

If you need further information, please open a ticket via the LeaseWeb Self Service Center, or contact us at [email protected].