Category Archives: Leaseweb

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15 sep

[NL] DDoS attack on shared Linux webhosting [Update]

Time: September 3, 2014 13:08:00 (CEST)
Dear LeaseWeb customer,

At this moment our Linux shared webhosting platform in the Netherlands is the target of a large DDoS attack. Websites hosted on IP 95.211.13.68 are currently slow or unavailable. We are doing everything we can to mitigate the attack.

We will update this message when we have more information.

[UPDATE 13:08 CEST]

The attack has stopped and services have restored.

[UPDATE 21:40]

The attack started again. The websites might be unavailable or will be loading slow. We are doing our utmost best to mitigate the attack.

[UPDATE 2014-09-04@10:12]

The attack ended this morning around 06:00 and services are restored.

15 sep

[Global] Connectivity Issues

Time: September 3, 2014 16:10:00 (CEST)
Dear Leaseweb Customer,

Currently we are experiencing packet loss and/or higher latency to/from specific networks due to a major fiber cut between NL and US. Many transatlantic connections which are taking this route are affected. We expect that the issue will have been resolved in the next few hours.

You will be updated trough this NOC posting.

15 sep

[NL, AMS-01] SAN/NAS storage issues

Time: September 9, 2014 14:08:00 (CEST)
Dear customer,

Our shared storage infrastructure has encountered a major issue in both controller heads.
if you are using this part of our infrastructure, you might encounter issues with your virtual machines or datastores.
The platform should now be available again but is closely monitored for any anomalies.

15 sep

[DE] Connectivity issues in part of our network

Time: September 13, 2014 15:39:00 (CEST)
Dear LeaseWeb Customer,

Between 14:25 and 15:15 CEST we experienced connectivity issues in our network in FRA-10.The issues was caused by a DDoS attack on a few of our customers. The attack has been filtered and connectivity has been restored. During this time you might have experienced packet loss or higher latency.

Possibly affected subnets:
5.61.32.0/20
37.1.192.0/21
37.1.216.0/21
37.58.52.0/23
46.165.196.0/21
2A00:C98:2010::/44

If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].

13 sep

[DE] Connectivity issues in part of our network

Time: September 13, 2014 15:39:00 (CEST)
Dear LeaseWeb Customer,

Between 14:25 and 15:15 CEST we experienced connectivity issues in our network in FRA-10.The issues was caused by a DDoS attack on a few of our customers. The attack has been filtered and connectivity has been restored. During this time you might have experienced packet loss or higher latency.

Possibly affected subnets:
5.61.32.0/20
37.1.192.0/21
37.1.216.0/21
37.58.52.0/23
46.165.196.0/21
2A00:C98:2010::/44

If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].

11 sep

[NL, AMS-01] Premium network issues [Update]

Time: August 11, 2014 23:34:00 (CEST)
Dear LeaseWeb Customer,

At the moment we are having an issue with one of our premium network environments. The cause of this is under investigation. Affected prefixes;

82.192.64.0/23
83.149.102.0/23
95.211.72.0/21
95.211.106.0/23
95.211.108.0/22
95.211.112.0/20
95.211.134.0/23
95.211.160.0/23
95.211.176.0/21
95.211.216.0/21
95.211.232.0/21
37.48.96.0/23
62.212.64.0/22
62.212.68.0/23
62.212.70.0/24
85.17.128.0/17
95.211.32.0/21
82.192.79.0/24
85.17.87.0/24
85.17.92.0/22
95.211.164.0/22
85.17.112.0/23
2001:1AF8:4100::/40
2001:1AF8:4500::/40
…………

212.7.204.0/23
185.16.84.0/24
185.63.152.0/22
185.46.232.0/24
185.51.192.0/22
191.101.48.0/22
2a01:b2e0::/32
31.186.170.0/24
37.61.232.0/24
46.226.192.0/22
62.212.75.128/26
82.192.64.0/23
92.114.86.0/23
94.177.98.0/23
109.70.12.0/22
188.95.136.0/23
212.7.200.0/22
212.7.214.0/24
190.105.195.0/24
2A01:9400:1::/48
2A02:40C0:2::/48
2A02:4900::/44

Further updates will be posted on this page.

Update at 00:05
We just experienced routing issues which caused this issue. Traffic has been rerouted and traffic levels are restored back to normal.

11 sep

[NL, AMS-01] High volume hardware issues [Update]

Time: August 12, 2014 01:12:00 (CEST)
Dear Customer,

At the moment we are having a hardware issue on one of our high volume routers. We are investigating what is causing this.

Affected prefixes;
95.211.60.0/23
95.211.105.0/24
94.75.218.0/23
94.75.232.0/24
94.75.250.0/24
2001:1AF8:4050::/44

…………

82.150.152.0/25
82.150.152.192/26
179.43.173.0/25
188.0.224.0/26
188.0.224.64/27
194.0.5.0/24
194.0.28.0/22
212.7.205.0/24
212.7.207.0/24
212.7.210.0/24

Further updates will be posted on this page.

Update at 01:25
The event seems to be caused by a software issue. We have upgraded the software and are actively monitoring the router to analyze it further.

11 sep

[NL, DE, AMS-01, FRA-10] Connectivity issues in part of our network [Update]

Time: August 12, 2014 10:34:00 (CEST)
Dear LeaseWeb Customer,

We are currently experiencing connectivity issues in part of our network in FRA-10. This is currently being investigated.

An update will follow as soon as more information is at hand.

Update at 12:00
No specific update can yet be posted. The network issue is still being troubleshooted.

Update at 13:00
The cause of the problems is still being investigated. We have isolated the network degradation to be on some of our high volume routers in FRA-10 (Germany) as well as AMS-01 (Netherlands)

Update at 13:35
Please note that our core routers in Frankfurt will have to be reloaded. Due to redundancy, no connectivity interruption will have to be expected. You may however experience brief packet loss and/or high latency.

Update at 14:45
The core routers in Frankfurt have successfully been rebooted and we expect traffic to be back to normal. We will be performing additional checkups. If you still experience connectivity issues, please contact us under [email protected]

11 sep

[NL, AMS-01] High volume router emergency reboot. [Update]

Time: August 12, 2014 13:29:00 (CEST)
Dear Customers,

The following prefixes will momentarily experience brief connectivity interruptions. The respective high-volume router will have to be reloaded due to an emergency maintenance:

94.75.236.0/23
95.211.80.0/21
95.211.96.0/22
95.211.100.0/23
85.17.74.0/23
2001:1AF8:4060::/44
46.243.6.0/23
109.69.56.0/22
179.43.174.0/25
192.36.61.0/24
212.7.196.0/23
212.7.199.0/24
212.7.209.0/24

Update at 13:45
The router has successfully been rebooted and we expect traffic to be back to normal. We will be performing additional checkups. If you still experience connectivity issues, please contact us under [email protected]

11 sep

[DE, FRA-10] High volume router emergency reboot. [Update]

Time: August 12, 2014 13:39:00 (CEST)
Dear Customers:

The following prefixes will momentarily experience brief connectivity interruptions. Their respective high-volume routers will have to be reloaded due to an emergency maintenance:

46.165.196.0/21
37.58.52.0/23
2A00:C98:2010::/44
5.61.32.0/20
37.1.192.0/21
37.1.216.0/21
46.165.208.0/22
46.165.206.0/23
46.165.232.0/22
37.58.48.0/22
2A00:C98:2020::/44
46.165.220.0/22
46.165.228.0/22
46.165.240.0/21
37.58.56.0/22
37.58.60.0/24
2A00:C98:2030::/44
217.73.56.0/21
185.17.120.0/22
185.49.68.0/23
2A01:9260:100::/40

Update at 14:00
The routers have successfully been rebooted and we expect traffic to be back to normal. We will be performing additional checkups. If you still experience connectivity issues, please contact us under [email protected]