12 aug

[NL, AMS-01] High volume hardware issues [Update]

Time: August 12, 2014 01:12:00 (CEST)
Dear Customer,

At the moment we are having a hardware issue on one of our high volume routers. We are investigating what is causing this.

Affected prefixes;
95.211.60.0/23
95.211.105.0/24
94.75.218.0/23
94.75.232.0/24
94.75.250.0/24
2001:1AF8:4050::/44

…………

82.150.152.0/25
82.150.152.192/26
179.43.173.0/25
188.0.224.0/26
188.0.224.64/27
194.0.5.0/24
194.0.28.0/22
212.7.205.0/24
212.7.207.0/24
212.7.210.0/24

Further updates will be posted on this page.

Update at 01:25
The event seems to be caused by a software issue. We have upgraded the software and are actively monitoring the router to analyze it further.

11 aug

[NL, AMS-01] Premium network issues

Time: August 11, 2014 23:34:00 (CEST)
Dear LeaseWeb Customer,

At the moment we are having an issue with one of our premium network environments. The cause of this is under investigation. Affected prefixes;

82.192.64.0/23
83.149.102.0/23
95.211.72.0/21
95.211.106.0/23
95.211.108.0/22
95.211.112.0/20
95.211.134.0/23
95.211.160.0/23
95.211.176.0/21
95.211.216.0/21
95.211.232.0/21
37.48.96.0/23
2001:1AF8:4500::/40

…………

31.186.170.0/24
37.61.232.0/24
46.226.192.0/22
62.212.75.128/26
82.192.64.0/23
92.114.86.0/23
94.177.98.0/23
109.70.12.0/22
188.95.136.0/23
212.7.200.0/22
212.7.214.0/24
190.105.195.0/24
2A01:9400:1::/48
2A02:40C0:2::/48
2A02:4900::/44

Further updates will be posted on this page.

10 aug

[NL, AMS-01] Premium Network connectivity issues

Time: August 10, 2014 22:00:00 (CEST)
Dear LeaseWeb Customer,

We experienced high latency and packet loss due to a DDoS attack in part of our premium network in our AMS01 data-center. The following network prefixes might have been affected:
94.75.192.0/18
95.211.0.0/19
62.212.75.0/24
82.192.87.0/24
2001:1AF8:4400::/40

…………

5.61.248.0/24
37.1.144.0/24
46.182.176.0/22
77.81.240.0/21
87.236.96.0/21
90.156.224.0/20
91.217.72.0/23
94.124.56.0/21
145.255.128.0/21
193.107.18.0/24
212.7.193.128/25
212.7.192.128/25
2A01:9400:2::/48
2A02:CC8::/32
2A03:E280:0:1::/64

The incoming DDoS is now being filtered and traffic level/connectivity is back to normal. If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].

08 aug

[NL] DDoS attack on shared Linux webhosting

Time: August 8, 2014 07:00:00 (CEST)
Dear LeaseWeb customer,

At this moment our Linux shared webhosting platform in the Netherlands is the target of a large DDoS attack. Websites hosted on IP 95.211.13.67 are currently slow or unavailable. We are doing everything we can to mitigate the attack.

We will update this message when we have more information.

04 aug

[Global] Self Service Center unavailable [Update]

Time: August 4, 2014 09:35:00 (CEST)
Dear LeaseWeb customer,

[UPDATE] The Self Service Center is back online since 10:40 CEST.

We are currently experiencing an outage on our Self Service Center (secure.leaseweb.com).

Our engineers localized the cause of the issue and are working on a solution with the highest priority.

Our apologies for any inconvenience this issue might cause.

04 aug

[NL, AMS-01] Emergency Maintenance on one of our routers [Update]

Time: August 4, 2014 02:36:00 (CEST)
Dear LeaseWeb Customer,

"Update Aug 4 03:05"
Power supply Unit has been replaced with no issues

Dear LeaseWeb Customer,

We have receiving alerts regarding a failed power supply unit (PSU) on one of our routers
We will carry out an emergency maintenance within the next hour to replace the PSU.

The following prefixes may experience loss of connectivity for a short time:

94.75.236.0/23
95.211.80.0/21
95.211.96.0/22
95.211.100.0/23
85.17.74.0/23
2001:1AF8:4060::/44

…………

46.243.6.0/23
109.69.56.0/22
179.43.174.0/25
192.36.61.0/24
212.7.196.0/23
212.7.199.0/24
212.7.209.0/24

Update will follow when done.

03 aug

[NL, AMS-01] Connectivity issues in part of our Network

Time: August 3, 2014 09:15:00 (CEST)
Dear LeaseWeb Customer,

You might have experienced high latency and/or packet loss this morning between 07:30 and 09:15 CEST due to a DDoS attack in part of our network in our AMS01 Data-Center.

The following network prefixes might have been affected:
62.212.64.0/22
62.212.68.0/23
62.212.70.0/24
85.17.128.0/17
95.211.32.0/21
82.192.79.0/24
85.17.87.0/24
85.17.92.0/22
95.211.164.0/22
85.17.112.0/23
2001:1AF8:4100::/40

…………..

212.7.204.0/23
185.16.84.0/24
185.63.152.0/22
185.46.232.0/24
185.51.192.0/22
191.101.48.0/22
2a01:b2e0::/32

The incoming DDoS is now being filtered and traffic level/connectivity is back to normal. If you notice any issues,
please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].

30 jul

[DE] Connectivity issues in part of our Cloud network [Update]

Time: July 30, 2014 12:19:00 (CEST)
Dear Customer,

At the moment we are experiencing network issues on part of our virtual platform.

The affected range is 46.165.219.128/25.

Once more information is available we will update this post.

[UPDATE]

The network issue on part of our virtual platform has been solved. If you are still experiencing issues please create a ticket from our Self Service Center or send an e-mail to [email protected].

25 jul

[NL, AMS-01] Posibly faulty blade [Update]

Time: July 25, 2014 15:52:00 (CEST)
Dear LeaseWeb Customer,

We are receiving alerts regarding a possible faulty blade,
we will have an emergency maintenance where we will re-seat the blade.

The following prefixes may experience loss of connectivity for a short time:

5.79.64.0/20
37.48.64.0/19
37.48.112.0/20
95.211.208.0/24
2001:1AF8:4700::/40
…………
37.49.224.0/24
178.18.31.0/24
179.43.174.192/26
185.28.68.0/24
185.30.232.0/22
212.7.213.0/24

[UPDATE 16:10]
We have re-seated the blade and the alerts have stopped, we will closely monitor the situation.

If you have any issues please contact our support department.