Category Archives: Leaseweb

Leaseweb storing? Actuele Leaseweb storingen en onderhoud

25 sep

[NL] [NL] Cloud problems – LeaseWeb Netherlands [Update]

Time: September 25, 2013 06:50:00 (CEST)
Dear LeaseWeb Customer,
We currently experience problems with the LeaseWeb Virtual Server platform. Engineers are investigating the issue at this moment. We are doing our utmost to solve this issue. As soon as we have more information available, we will publish it here. Please be patient while we are working on this problem.

[UPDATE 09:00]
Currently we are still working on the issues and investigating some high latency issues related to the storage connections together with our storage supplier. The problem is causing high CPU load on a number of hypervisors, causing VPS-es to be slow or unresponsive. A reboot will not solve the issue at the moment, please do not try to reboot your virtual server.
The platform affected is the Virtual Server platform in The netherlands.

25 sep

[NL] [NL] Cloud problems

Time: September 25, 2013 06:50:00 (CEST)
Dear LeaseWeb Customer,
We currently experience problems with the LeaseWeb Virtual Server platform. Engineers are investigating the issue at this moment. We are doing our utmost to solve this issue. As soon as we have more information available, we will publish it here. Please be patient while we are working on this problem.

24 sep

[Global] Self Service Center unavailable

Startdate: September 26, 2013 07:30:00 (CEST)
Enddate: September 26, 2013 08:00:00 (CEST)

Dear LeaseWeb Customer,

On Thursday the 24th of September 2013 we will perform maintenance on our internal systems to update our software to the latest version.

The Self Service Center will be unavailable until the maintenance tasks are completed. If you need to request access or raise support tickets during this time please mail [email protected].

We apologize for any inconvenience this may cause.

24 sep

[AMS-01] [20130926] Peering router linecard expansion

Startdate: September 26, 2013 07:00:00 (CEST)
Enddate: September 26, 2013 08:00:00 (CEST)

Dear Customer,

As part of our commitment to continually improve the level of service you receive from LeaseWeb we are informing you about this maintenance window.

We will insert 2 new linecards in one of our peering routers at Thursday 26-09-2013 between 07:00 and 08:00 CEST. This maintenance is at low risk and there is no expected downtime.

20 sep

[NL] CLOUD – problems with selected virtual machines [Update]

Time: September 20, 2013 15:15:00 (CEST)
Update:
The issue was caused by a large DDoS on the platform. The DDoS is now mitigated. If you still have issues, please restart your instance or renew the IP lease by using the console through the LeaseWeb SSC.

We are sorry for the inconvenience caused.

————————-
Dear Customer,

We are currently experiencing issues with some instances on the LeaseWeb Cloud and Virtual Servers. You may not be able to view the status in the SSC or receive an IP lease.

Engineers are investigating the issue at this moment. We are doing our utmost to solve this issue.

As soon as we have more information available, we will publish it here. Please be patient while we are working on this problem.

We are sorry for the inconvenience.

17 sep

[NL, AMS-01] [20130916] Premium Network connectivity issues [Update]

Time: September 16th 2013 16:49:00 (CEST)
Dear Customer,

Between 16:20 and 16:40 CEST we experienced higher latency and/or packet-loss for customers on the premium network in AMS-01, Netherlands due to a large DDoS attack on one of our customers.

Affected prefixes:
31.186.168.0/23
37.75.152.0/21
62.212.64.0/22
62.212.67.0/24
62.212.68.0/23
62.212.70.0/23
62.212.74.0/24
62.212.91.0/24
62.212.92.0/24
80.65.32.0/20
82.192.67.0/24
82.192.69.0/24
82.192.76.0/23
82.192.79.0/24
82.192.86.0/24
82.192.92.0/23
85.17.68.0/22
85.17.87.0/24
85.17.92.0/22
85.17.128.0/17
85.17.252.0/24
91.224.38.0/23
93.190.220.0/22
95.211.32.0/20
95.211.48.0/21
95.211.56.0/22
95.211.62.0/23
95.211.64.0/21
95.211.164.0/22
159.255.192.0/22
178.18.20.0/23
178.18.22.0/24
185.16.84.0/24
185.24.240.0/24
193.27.72.0/23
194.0.197.0/24
195.14.21.0/24
195.140.240.0/22
212.7.204.0/23
2001:1AF8:4300::/40
2A02:40C0:1::/48
2A02:BC0::/32
2A03:7480::/44
2001:1AF8:4200::/40
2001:1AF8:4100::/40
If you need any further information, or still experience issues please contact us at [email protected]. We apologize for the inconvenience.

15 sep

[NL] CLOUD problems with selected virtual machines [Update]

Time: September 15th 2013 14:00:00 (CEST)
Dear LeaseWeb Customer,

We currently experience problems with the LeaseWeb Express cloud platform. Engineers are investigating the issue at this moment. We are doing our utmost to solve this issue. As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

***UPDATE***
We have resolved cause of issue. If you have problem with connection to your VPS please do stop/start instance in SSC.

If you still have an issue with your Cloud Server, please open a ticket.

We are sorry for any inconvenience caused.

13 sep

[NL, AMS-01] [20130913] High volume EvoSwitch, Netherlands [Update]

Time: September 13th 2013 12:07:00 (CEST)
Dear Customer,

We just experienced a power outage on a router at EvoSwitch in the high volume network. Router is currently booting.

Affected prefixes:
85.17.76.0/22
85.17.80.0/22
85.17.4.0/24
95.211.162.0/23
95.211.102.0/23
2001:1AF8:4040::/44

…………

80.253.248.0/22
91.220.176.192/27
178.22.122.0/24
213.142.136.0/21
213.142.144.0/22
217.19.1.0/24

Status updates and progress regarding this matter will be announced here.

Update at 12:30
Router is back online without issues. Traffic is restored. If you encounter issues, please contact us via [email protected].

13 sep

[NL, AMS-01] AMS-01 High Volume Router 15 issues [Update]

Time: September 13th 2013 07:59:00 (CEST)
Dear Customers,

We have a hardware issue with one of our High Volume router (15) at this moment.

A engineer is onsite to replace the defected module.

Affected ranges are:
5.79.80.0/21
62.212.72.0/23
62.212.82.0/23
62.212.85.0/24
62.212.88.0/23
82.192.78.0/24
82.192.80.0/23
82.192.84.0/23
82.192.90.0/23
82.192.94.0/23
83.149.70.0/23
83.149.124.0/22
85.17.24.0/21
85.17.72.0/23
85.17.90.0/24
85.17.132.0/24
85.17.136.0/24
85.17.147.0/24
85.17.172.0/24
85.17.190.0/23
95.211.88.0/22
95.211.128.0/22
95.211.132.0/23
95.211.136.0/21
95.211.144.0/20
95.211.200.0/21
2001:1af8:4010::/44

Update 08:28 CEST:
Hardware has been replace and is online again, customer uplinks are being re-connected at this moment.

Update 08:37 CEST:
All customers have been re-connected.

If you still have an issue with your connection, please open a ticket with [email protected]

We are sorry for any inconvenience caused.