Time: August 17th 2013 15:01:00 (CEST)
Dear Customer,

We experienced a blade failure on one router at datacenter ESYNET.
For customers connected on the blade, they might experience blackholing of traffic.
We are working on solving this issue as soon as possible.
[Update 15:15]
Service reachability and functionality has been restored.
The malfunctioning blade will be replaced in the near future and redundancy restored.

Should you still experience issues with your services, please contact Leaseweb support referencing this maintenance announcement. Your request will be escalated to the networking department immediately.
[Update 23:55]
Blade was replaced and redundancy has been restored.

Time: August 14th 2013 18:01:00 (CEST)
Dear Customer,

At the moment we experience some troubles in (part of) our MPLS network. The symptom is packet-loss from/to multiple locations.

The cause of this is under investigation, our engineers are looking into this with the highest priority.

Updates will be posted on this NOC page.

Update at 20:15
We are still working on isolating the issue. Please stand-by for updates on this page.

Update at 20:30
We have reloaded one router in the MPLS network. After this the network stabilized. All connectivity is now restored. If you still experience issues, please contact us as soon as possible at [email protected]

Time: August 14th 2013 06:00:00 (CEST)
Dear Customer,

This morning at 06:00 we replaced a blade. The NOC post which announced this was lost however. We will look into what caused this to prevent this in the future.

Prefixes that were affected:
95.211.215.32 /27
95.211.215.96 /27

Our apologies for any inconvenience caused.

Time: August 23rd 2013 21:15:00 (CEST)
Dear Customer,

Between 19:30 and 21:30 CEST we had issues with packet-loss and higher latency within the Premium Network in Germany. This was caused by an attack which is stopped now.

Affected prefixes:
46.165.204.0/23
46.165.216.0/22
46.165.224.0/22
46.165.236.0/22
91.109.24.0/22
2A00:C98:2200::/40

We apologize for any inconvenience.
If you are still experiencing issues, please do not hesitate to contact us at [email protected]

Time: August 20th 2013 07:50:00 (UTC)
Dear LeaseWeb Customer,

We currently experience problems with the LeaseWeb Webhosting platform. Engineers are investigating the issue at this moment.

The problem is affecting websites using the mysql01 server for the database connection.

— UPDATE —

Technical issues with MySQL database server mysql01 have been resolved, and websites using this database server should be fully operational again.

If you continue to experience problems with MySQL database connectivity, please do not hesitate to contact us at [email protected].

Time: August 17th 2013 15:01:00 (CEST)
Dear Customer,

We experienced a blade failure on one router at datacenter ESYNET.
For customers connected on the blade, they might experience blackholing of traffic.
We are working on solving this issue as soon as possible.
[Update 15:15]
Service reachability and functionality has been restored.
The malfunctioning blade will be replaced in the near future and redundancy restored.

Should you still experience issues with your services, please contact Leaseweb support referencing this maintenance announcement. Your request will be escalated to the networking department immediately.

Time: August 17th 2013 15:01:00 (CEST)
Dear Customer,

We experienced a blade failure on one router at datacenter ESYNET.
For customers connected on the blade, they might experience blackholing of traffic.
We are working on solving this issue as soon as possible.
[Update 15:15]
Service reachability and functionality has been restored.
The malfunctioning blade will be replaced in the near future and redundancy restored.

Should you still experience issues with your services, please contact Leaseweb support referencing this maintenance announcement. Your request will be escalated to the networking department immediately.