Time: July 24th 2013 10:57:00 (EDT)
Dear Customer,

After the maintenance from this morning one of the core switches lost all connectivity.
We are currently still investigating.

Affected IP ranges:
108.59.0.0/20
199.58.84.0/22
199.115.112.0/21
198.7.56.0/21
192.96.200.0/21
91.242.214.0/23
162.210.192.0/21
185.28.70.0/24
207.244.118.0/24
209.192.182.0/24
2604:9a00::/32

[UPDATE 11:23 EDT] As both of the core switches are reloading, our vendor advised us to downgrade the software version. We are currently in the downgrade process.

[UPDATE 11:41 EDT] One of the coreswitches has been reloaded with the other software version. The other coreswitch is still having troubles booting the older software version.

[UPDATE 12:15 EDT] Both core switches are back online on the previous software version and stable. We are still investigating intensively with our vendor. A preliminary RFO will be available from the account managers later today. Our apologies for any inconvenience caused

Startdate: July 24th 2013 06:00:00 (EDT)
Enddate: July 24th 2013 08:00:00 (EDT)

Dear Customer,

As part of our commitment to continually improve the level of service you receive from LeaseWeb we are undertaking this maintenance.

Due to the outage we have experienced on 7/15/2013 we are planning this maintenance window.
During the maintenance window the software of both our core switches in the Virginia location will be upgraded as advised by the vendor.

We have scheduled a 2 hour maintenance window, however, the actual downtime will be minimal as we will upgrade the redundant core switches one by one.

Affected IP ranges:
108.59.0.0/20
199.58.84.0/22
199.115.112.0/21
198.7.56.0/21
192.96.200.0/21
91.242.214.0/23
162.210.192.0/21
185.28.70.0/24
207.244.118.0/24
209.192.182.0/24
2604:9a00::/32

Time: July 15th 2013 11:10:00 (UTC)
Dear customer,

Earlier today we have experienced a 5 minute outage in our Virginia datacenter which caused connectivity loss for most of the equipment located in the LeaseWeb facility.

We could not find a root cause which caused the redundancy mechanism on our switch core to fail and cause downtime, but we got an upgrade advise from our vendor to upgrade to a newer software version which has a lot of fixes to improve the redundancy mechanism process, and will improve the re-convergence time a lot.

The maintenance to have this software installed will be announced soon, and will be updated on this page.

Please contact [email protected] if you would require a detailed RFO.

Our apologies for any inconvenience caused.

Affected IP ranges:
108.59.0.0/20
199.58.84.0/22
199.115.112.0/21
198.7.56.0/21
192.96.200.0/21
91.242.214.0/23
162.210.192.0/21
185.28.70.0/24
207.244.118.0/24
209.192.182.0/24
2604:9a00::/32

Timeframe outage
Start: 11:11 UTC
End: 11:16 UTC

Please note that this is a history outage announcement, there is no outage going on at this moment.

Startdate: July 23rd 2013 07:00:00 (CEST)
Enddate: July 23rd 2013 09:00:00 (CEST)

Dear LeaseWeb Customer,

We will perform maintenance on our SSC reinstall environment.

Date: 23 July 2013
Time: 07:00-09:00 CEST GMT+2

This maintenance will impact the SSC reinstall environment which will be unavailable during the maintenance for all LeaseWeb customers.

This maintenance will not have an impact on your servers. However, you will not be able to perform the following tasks using the Self Service Center:

• Reinstall your server.

This maintenance affects reinstallations in all countries: The Netherlands, Germany and the United States of America. We will monitor our platform to ensure that everything is running properly after the maintenance.

Startdate: July 4th 2013 06:00:00 (CEST)
Enddate: July 4th 2013 07:00:00 (CEST)

We will perform maintenance on our EvoSwich AMS-IX router to swap the interface module.

During this maintenance, the BGP sessions at EvoSwitch towards AMS-IX will be disabled. Traffic will be rerouted to our AMS-IX interface at TeleCity-2.

[UPDATE 04-07-2013 06:44 CEST]
Maintenance is completed successfully.