Category Archives: Leaseweb

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13 jun

[20130613] EvoSwitch high volume router maintenance [UPDATE]

Startdate: June 13th 2013 05:30:00 (CEST)
Enddate: June 13th 2013 07:00:00 (CEST)

Dear Sir/Madam,

As part of our commitment to continually improve the level of service you receive from LeaseWeb we are undertaking this maintenance.

We are going to upgrade our high volume routers at EvoSwitch dataceter with the new version of Juniper software which is supposed to fix a bug which affected us several times in the past.

The maintenance will take place between 05:30 and 07:00 CEST (UTC+2) on the 13th of June 2013.

Please note there is a similar maintenance announced for 11th June. If the IP addresses of your servers match the following list, you may experience downtime on either 11th or 13th of June.

This are prefixes configured in that part of the network:

5.79.80.0/22
62.212.72.0/23
62.212.82.0/23
62.212.85.0/24
62.212.88.0/23
82.192.78.0/24
82.192.84.0/23
82.192.90.0/23
82.192.94.0/23
83.149.70.0/23
83.149.124.0/22
85.17.24.0/21
85.17.72.0/23
85.17.90.0/24
85.17.132.0/24
85.17.136.0/24
85.17.147.0/24
85.17.172.0/24
85.17.190.0/23
95.211.88.0/22
95.211.128.0/22
95.211.132.0/23
95.211.136.0/21
95.211.144.0/20
95.211.200.0/21
2001:1af8:4010::/44
2001:1af8:4600::/40

…………

46.243.0.0/22
46.243.4.0/23
146.185.0.0/23
190.105.0.0/24
212.7.204.192/26
212.7.206.128/27
212.7.212.0/23
216.59.55.0/24
216.59.59.0/24
216.59.60.0/24

[ UPDATE ]
We will combine this maintenance with the chassis swap thus we expanded the maintenance window to 90 minutes, however the actual downtime of your services shouldn't be more than 45 minutes.

[Update 13-06-2013 07:10:00 CEST]
We have completed the maintenance successfully and all circuit back online.
Should you encounter any problems, please contact [email protected]

[Update 13-06-2013 07:50:00 CEST]
We have some issues with the routing engine, some circuits are having issues, we are busy fixing it.
Further updates will be posted when done.

[Update 13-06-2013 08:20:00 CEST]
We have severe issues and had to force reload the router engine linecard.
Further updates will be posted when done.
Sorry for the inconvenience caused.

[Update 13-06-2013 08:33:00 CEST]
After reloading the router all sessions are back up again and all circuit back online.
Sorry for the inconvenience caused.
Should you encounter any problems, please contact [email protected]

13 jun

[Emergency maintenance] SSC/CIS reinstall environment firewall maintenance [update]

Startdate: June 13th 2013 15:30:00 (CEST)
Enddate: June 13th 2013 16:00:00 (CEST)

Dear Customer,

Today at 15:30 CEST we will perform emergency maintenance on our central server installation platform to fix some issues.

We expect an interruption of several to 30 minutes for server reinstallations launched from the Self Service Centre and CIS.

This maintenance affects Self Service Centre and CIS reinstallations in the Netherlands. Reinstallations for Germany and the United States of America are not affected by this maintenance.

Update: We are sorry for a small delay that may have caused a small hickup after 16:00 CEST. All services are currently back online.

13 jun

[20130612] LeaseWeb Germany high-volume maintenance [Update]

Startdate: June 12th 2013 06:00:00 (CEST)
Enddate: June 12th 2013 08:00:00 (CEST)

Dear Customer,

As we experienced issues recently in the German high-volume network with one of the line-cards we will need to invoke this maintenance. During this maintenance we will replace a hardware component of the affected router to resolve this issues.

Affected prefixes are listed below:

46.165.196.0/21
37.58.52.0/23
2A00:C98:2010::/44
…………

5.61.32.0/20
37.1.192.0/21

We do apologize for any inconvenience caused, and do our best to reduce the impact.

Update @ 07:15
Maintenance is finished and everything is back online

13 jun

[20130612] Emergency maintenance high volume router

Startdate: June 12th 2013 06:00:00 (CEST)
Enddate: June 12th 2013 07:00:00 (CEST)

Dear Customer,

As part of our commitment to continually improve the level of service you receive from LeaseWeb we are undertaking this emergency maintenance.

Due to several random linecard failures which we experienced during the last days we will be upgrading the software on one of our high volume routers, which is located in the AMS1 datacenter.

After the software upgrade, we will issue a switchover which will cause packet loss and actual downtime for a short period.

Affected ranges:
95.211.208.0/21
82.150.152.0/25
94.75.218.0/23
94.75.232.0/24
94.75.250.0/24
95.211.60.0/23
95.211.104.0/23
212.7.206.0/23
212.7.210.0/24
212.7.205.0/24
194.0.5.0/24
194.0.28.0/24
194.0.29.0/24
194.0.30.0/24
194.0.31.0/24
5.79.66.192/27
5.79.67.64/28
2001:1af8:4070::/44
2001:1af8:4050::/44
2001:1af8:fe00::/39
2001:678:2c::/48

13 jun

[20130611] EvoSwitch high volume router maintenance [Update]

Startdate: June 11th 2013 06:00:00 (CEST)
Enddate: June 11th 2013 06:30:00 (CEST)

Dear Sir/Madam,

As part of our commitment to continually improve the level of service you receive from LeaseWeb we are undertaking this maintenance.

We are going to upgrade our high volume routers at EvoSwitch dataceter with the new version of Juniper software which is supposed to fix a bug which affected us several times in the past.

The maintenance will take place between 06:00 and 06:30 CEST (UTC+2) on the 11th of June 2013.

Please note there is a similar maintenance announced for 13th June. If the IP addresses of your servers match the following list, you may experience downtime on either 11th or 13th of June.

This are prefixes configured in that part of the network:

5.79.80.0/22
62.212.72.0/23
62.212.82.0/23
62.212.85.0/24
62.212.88.0/23
82.192.78.0/24
82.192.84.0/23
82.192.90.0/23
82.192.94.0/23
83.149.70.0/23
83.149.124.0/22
85.17.24.0/21
85.17.72.0/23
85.17.90.0/24
85.17.132.0/24
85.17.136.0/24
85.17.147.0/24
85.17.172.0/24
85.17.190.0/23
95.211.88.0/22
95.211.128.0/22
95.211.132.0/23
95.211.136.0/21
95.211.144.0/20
95.211.200.0/21
2001:1af8:4010::/44
2001:1af8:4600::/40

…………

46.243.0.0/22
46.243.4.0/23
146.185.0.0/23
190.105.0.0/24
212.7.204.192/26
212.7.206.128/27
212.7.212.0/23
216.59.55.0/24
216.59.59.0/24
216.59.60.0/24

[UPDATE 06:30] The maintenance has been successfully performed, and as far as we can see the bug has been resolved by this update.

13 jun

Self Service Center Maintenance [Update]

Startdate: June 6th 2013 07:00:00 (CEST)
Enddate: June 6th 2013 08:30:00 (CEST)

Dear customer

Please note that on Thursday 6th June between 07:00 and 08:30 CEST we will be carrying out routine system maintenance on our internal servers.

The secure client area will be unavailable until the maintenance tasks are completed.

We apologize for any inconvenience this may cause.

13 jun

Self Service Center Maintenance [Update]

Startdate: June 6th 2013 07:00:00 (CEST)
Enddate: June 6th 2013 08:30:00 (CEST)

Dear customer

Please note that on Thursday 6th June between 07:00 and 08:30 CEST we will be carrying out routine system maintenance on our internal servers.

The secure client area will be unavailable until the maintenance tasks are completed.

We apologize for any inconvenience this may cause.

13 jun

Self Service Center Maintenance [Update]

Startdate: June 6th 2013 07:00:00 (CEST)
Enddate: June 6th 2013 08:30:00 (CEST)

Dear customer

Please note that on Thursday 6th June between 07:00 and 08:30 CEST we will be carrying out routine system maintenance on our internal servers.

The secure client area will be unavailable until the maintenance tasks are completed.

We apologize for any inconvenience this may cause.

13 jun

Self Service Center Maintenance [Update]

Startdate: June 6th 2013 07:00:00 (CEST)
Enddate: June 6th 2013 08:30:00 (CEST)

Dear customer

Please note that on Thursday 6th June between 07:00 and 08:30 CEST we will be carrying out routine system maintenance on our internal servers.

The secure client area will be unavailable until the maintenance tasks are completed.

We apologize for any inconvenience this may cause.

11 jun

[Leaseweb NL] Connectivity issue due to DDoS

Time: June 11th 2013 17:00:00 (CEST)
Dear Customer,

We experienced hight latency and small packet loss for a short period of time due to a DDoS attack on part of our Premium Network.
The attack is over and traffic has been restored to it's normal levels.

Prefixes that might have been affected:

62.212.64.0/22
62.212.68.0/23
62.212.70.0/24
85.17.128.0/17
95.211.32.0/21
82.192.79.0/24
85.17.87.0/24
85.17.92.0/22
95.211.164.0/22
185.16.84.0/24
212.7.204.0/23
2001:1AF8:4100::/40

We apologize for any inconvenience.