Startdate: June 21st 2013 06:00:00 (CEST)
Enddate: June 21st 2013 08:00:00 (CEST)

Dear Customer,

As part of our commitment to continually improve the level of service you receive from LeaseWeb we are undertaking this emergency maintenance.

Recently (2013-06-14) there was an issue with the core routers of the high volume network in the Netherlands, EvoSwitch. During this maintenance we will replace hardware of the core routers which is suspected by our vendor to be causing the issue we had.

Prefixes which are affected by this maintenance are:
5.79.64.0/20
2001:1AF8:4700::/40

Startdate: June 19th 2013 05:30:00 (CEST)
Enddate: June 19th 2013 06:30:00 (CEST)

Dear Customer,

As part of our commitment to continually improve the level of service you receive from LeaseWeb we are undertaking this emergency maintenance.

We have had issues with one of our routers and we have planned a maintenance to upgrade its software within next two weeks (not announced yet), but because of last problems with routing-processor of that router (about an hour ago) we decided to perform an emergency maintenance this night.

We will do a software upgrade which will require two consecutive reboots of the router. You can expect twice about 20 minutes downtime within the maintenance window: 05:30-06:30 CEST (UTC+2) on 19th of June 2013.
We will be upgrading to an advised by vendor software version with all recommended updates.

Prefixes which are affected by this maintenance are:
95.211.208.0/21
95.211.60.0/23
95.211.104.0/23
94.75.218.0/23
94.75.232.0/24
94.75.250.0/24
2001:1AF8:4050::/44
2001:1AF8:4070::/44
…………
82.150.152.0/25
212.7.206.0/23
212.7.210.0/24

Time: June 18th 2013 22:30:00 (CEST)
Dear Customer,

At the moment we are having issues with one of our high volume core routers. The symptoms are packet-loss and low speeds. We are looking into the issues what is causing it. Affected prefixes are listed below:

95.211.208.0/21
95.211.60.0/23
95.211.104.0/23
94.75.218.0/23
94.75.232.0/24
94.75.250.0/24
2001:1AF8:4050::/44
2001:1af8:4070::/44
…………

82.150.152.0/25
212.7.206.0/23
212.7.210.0/24

We apologize for the impact and are doing our utmost best to resolve this as soon as possible. Please stand by for updates via this page.

Update at 23:00
We have switched from routing processors. This resolved the issues and the traffic returned back to normal. We are now looking what caused the issue and a permanent fix. This will be announced on the NOC when available. If you however experience issues now after this crash, please contact us at [email protected].

Time: June 17th 2013 14:01:00 (CEST)
Dear Customer,

We have experienced network router issue on part of our High Volume Network.
We are doing our best to solve the problem asap.

Updates will follow.

Prefixes that might have been affected:
95.211.208.0/21
95.211.60.0/23
95.211.104.0/23
94.75.218.0/23
94.75.232.0/24
94.75.250.0/24
2001:1AF8:4050::/44
2001:1af8:4070::/44

[Update 20130617 14:05 CEST]
One of our High Volume Core router line-cards rebooted due crash. The Line-card is back up again and all connects should be working again.
We will be planning a software upgrade maintenance within a week to tackle this issue.

If you are still experiencing issues please do not hesitate to contact us via [email protected]

Sorry for the inconvenience caused.

Startdate: June 18th 2013 07:00:00 (CEST)
Enddate: June 18th 2013 09:00:00 (CEST)

Dear customer

Please note that on Tuesday 18th June between 07:00 and 09:00 CEST we will be carrying out routine system maintenance on our internal servers.

During this maintenance you may get errors in the payments page on the Self Service Center.

We apologize for any inconvenience this may cause.

Startdate: June 14th 2013 15:25:00 (CEST)
Enddate: June 14th 2013 15:40:00 (CEST)

Dear Customer,

Today at 15:25 CEST we will perform a reboot of nodes in our central server installation platform.

During the announced timeframe there will be a short interruption for server reinstallations launched from the Self Service Centre and CIS.

This maintenance only affects Self Service Centre and CIS reinstallations in the Netherlands. Reinstallations for Germany and the United States of America are not affected by this maintenance.

Update: The nodes are restarted successfully. All services are back online.

Time: June 14th 2013 14:34:00 (CEST)
Dear Customer,

We have experienced network router issue on part of our Network.
We are doing our best to solve the problem asap.

Updates will follow.

Prefixes that might have been affected:

5.79.64.0/20
2001:1AF8:4700::/40

[Update 01: 14:55 14-06-2013]
The network core routers for this part of the network have a issue, we are trouble shooting the problem by reloading the software.

[Update 02: 16:25 14-06-2013]
We have submitted logging report to our Vendor on the router crash, we are still waiting on our Vendor for a fix on this bug.

[Update 03: 19:20 14-06-2013]
Our vendor received all logging from the devices, and is currently investigating internally. There is a stable workaround in place. But the core issue is not yet solved, we will maintain to update on this page.

We will continue to post updates on the issue. Please check the following url for updates:

We apologize for any inconvenience.

Startdate: June 14th 2013 12:15:00 (CEST)
Enddate: June 14th 2013 13:00:00 (CEST)

Dear Customer,

Today at 12:15 CEST we will perform an additional emergency maintenance on our central server installation platform to improve the platform.

During the announced timeframe we expect some small interruptions for server reinstallations launched from the Self Service Centre and CIS.

This maintenance only affects Self Service Centre and CIS reinstallations in the Netherlands. Reinstallations for Germany and the United States of America are not affected by this maintenance.

Update: The maintenance was successfully completed. We are sorry for any inconvenience caused.

Time: June 14th 2013 14:34:00 (CEST)
Dear Customer,

We have experienced network router issue on part of our Network.
We are doing our best to solve the problem asap.

Updates will follow.

Prefixes that might have been affected:

5.79.64.0/20
2001:1AF8:4700::/40

[Update 01: 14:55 14-06-2013]
The network core routers for this part of the network have a issue, we are trouble shooting the problem by reloading the software.

We will continue to post updates on the issue. Please check the following url for updates:

We apologize for any inconvenience.