Time: June 19, 2014 16:30:00 (CEST)
Dear Customer,

[UPDATE]
We have replaced a failed disk, system is now rebuilding the replaced disk.
This can give some performance impact as the rebuild is ongoing.
We try to mimimize the impact on the platform.

We are experiencing some degradation in performance on the USA Cloud storage infrastructure.
We are currently looking into what causes this issue.
If you have any questions, please contact support using the self service center or [email protected]

Time: June 6, 2014 17:56:00 (CEST)
[UPDATE 22:00 CEST]
We have found the root cause of the performance impact. We applied changes in the storage configuration so backend processes are more balanced in using resources.

The platform load is stable for the last 1,5 hours and we keep monitoring it closely for the next hours.

If you still experience any problems, please contact support using the self service center or [email protected]

[UPDATE 20:30 CEST]
We are still experience the same issue. We found the process that is causing the problem and we are working on finding a solution to overcome the issue with specialists of our storage vendor.

[UPDATE 19:00 CEST]
We like to update you on the situation. Over the last hour we gained control over the performance, but since 10 minutes the load is increasing again.

please do not try to reboot your instance or attempt dd speed test since this is intervening with our troubleshooting at the moment.

Dear Customer,

We experienced a degradation in performance on the USA Cloud storage infrastructure. We managed to restore the performance and are currently looking into what caused this issue.

Performance should be on normal operation speed at this moment.

If you still experience any problems, please contact support using the self service center or [email protected]

Time: May 5, 2014 11:15:00 (CEST)
Dear Customer,

You might have experienced high latency on your Express VPS disks between 11.15 and 11:20 due to a Storage incident on one of our Storage systems.
Your VPS could possibly be in a crashed or read-only state.
Please restart your VPS from the Self Service Center if you notice any problems.
If you still encounter issues after the reboot of your VPS, contact [email protected]

Time: May 5, 2014 11:15:00 (CEST)
Dear Customer,

You might have experienced high latency on your Express VPS disks between 11.15 and 11:20 due to a Storage incident on one of our Storage systems.
Your VPS could possibly be in a crashed or read-only state.
Please restart your VPS from the Self Service Center if you notice any problems.
If you still encounter issues after the reboot of your VPS, contact [email protected]

Time: March 24, 2014 10:50:00 (CET)
Dear Customer,

[UPDATE 15:00]
All maintenance jobs are completed and the platform is fully stable again. If you still experience issues please create a ticket to [email protected], or reboot your VPS through the SSC.
[END UPDATE]

[UPDATE 13:00]
The platform is running stable again. As we are still performing some maintenance you may experience a short interruption in network traffic and/or see some higher load in your instance.
[END UPDATE]

We are currently experiencing an outage on a part of our VMware-based Express Cloud in the Netherlands. Affected instances are being restarted. We apologize for any inconvenience caused.