27 mei

Issue retrieving statuses of virtual instances through the Self Service Center [Update]

Time: May 27th 2013 10:20:00 (CET)
Dear customer,

At the moment it is not possible to retrieve the status of your Virtual Server or LeaseWeb Cloud instance on all platforms through our Self Service Center.

It is not possible to perform the following tasks using the Self Service Center:

• Retrieve the status of your Virtual Server(s)
• Start, stop, and reboot your Virtual Server(s)

Your instance itself is not affected.
We are working on solving this issue.

We do apologize for any inconvenience caused, and do our best to reduce the impact.

** UPDATE: The problem has been solved and everything is working again. If you still experience any issues please contact us at [email protected] **

16 mei

Maintenance on LeaseWeb Cloud management servers in the Netherlands

Startdate: May 28th 2013 09:00:00 (CEST)
Enddate: May 28th 2013 10:00:00 (CEST)

Dear LeaseWeb Customer,

We will perform maintenance on our LeaseWeb Cloud management servers in the Netherlands.

Date: 28 May 2013
Time: 09:00 – 10:00 CEST (GMT+2)

The expected downtime is one hour. This maintenance will not have an impact on your Virtual Server(s). However, you will not be able to perform the following tasks using the Self Service Center:

• Retrieve the status of your Virtual Server(s)
• Start, stop, and reboot your Virtual Server(s)

This maintenance only affects the Virtual Server platform in the Netherlands. We will monitor our platform to ensure that everything is running properly after the maintenance.

For further information, please contact [email protected].

Thank you for your time.

12 apr

CloudVPS Object Store Available: Scalable Cloud Storage!

As of today the CloudVPS Object Store is available. An object store can be used to easily store files in the cloud and make them available through an API or URL. This makes an object store ideal for images, movies, backups and many other types of files. The popularity of object stores is starting to grow rapidly now, especially with developers and parties that want to store large numbers of files.

Advantages of an object store:

  • You only pay for your usage of storage, traffic and the API.
  • Your data is stored three times within two datacenters.
  • Files will be available from multiple locations.
  • Enables API based programming.
Amazon S3 Alternative

A lot of object store users are using Amazon S3 at the moment. Our solution uses the popular OpenStack API which allows you to choose the provider you are doing business with. The CloudVPS Object Store is also significantly cheaper than Amazon S3. An other important advantage of our object store is that we are not subject to the US Patriot Act. This means US government services do not have access to your data and our solution can be used for privacy sensitive data.

For parties that are still using the S3 API exclusively, we have added an S3 emulation so you can use our object store with the S3 API.

Amazon does offer a global Content Delivery Network (CDN) option with its object store. This is relevant if data has to be available quickly in multiple continents. We will soon add CDN functionality ourselves.


Click to enlarge

Interface

We have added an object store section to the CloudVPS Interface. Here you can track your usage. You can also manage your object stores, containers and files.

OpenStack Swift

Our object store is based on OpenStack Swift. OpenStack is a fast growing collection of open source cloud infrastructure projects. This project has an enormous momentum with parties like VMware, NASA and HP contributing. We have decided to implement OpenStack for our entire infrastructure and the CloudVPS Object Store is just our first OpenStack based product.

We will be very active in adding functionality to OpenStack. We will contribute as many of our improvements to the object store as possible to the project. For instance, we have made it possible to use the Cyberduck client as a visual interface for the OpenStack object store. We are currently developing new authentication methods and are documenting and improving various SDKs (Software Development Kits).

Ordering and Paying

You can order the object store on our website. Your object store will be invoiced at the end of the month. If you are a new new customer you will have to pre-pay a one time sum of 10 Euros. If a lot of resources are being used during the first month an extra prepayment will have to be deposited. Customers with an existing invoicing relationship will not have to pre-pay when ordering an object store.

The cost of the object store depends on the storage used, the outgoing traffic and the API usage. Read more about the costs and invoicing of our object store in our knowledge base.

CloudVPS customers that also purchased a CloudVPS virtual server will be able to use the first 10 GB of object storage for free. For these customers 50,000 heavy API calls and 500,000 light API calls will also be available free of charge.

More Information

Some usefull links:
Object store page
Knowledge Base Introduction
Quickstart
GUI Clients
S3 Emulation
Pricing and Invoicing

Please contact sales if you have any questions regarding the possibilities of the CloudVPS Object Store.

 

12 apr

CloudVPS Object Store Available: Scalable Cloud Storage!

As of today the CloudVPS Object Store is available. An object store can be used to easily store files in the cloud and make them available through an API or URL. This makes an object store ideal for images, movies, backups and many other types of files. The popularity of object stores is starting to grow rapidly now, especially with developers and parties that want to store large numbers of files.

Advantages of an object store:

  • You only pay for your usage of storage, traffic and the API.
  • Your data is stored three times within two datacenters.
  • Files will be available from multiple locations.
  • Enables API based programming.
Amazon S3 Alternative

A lot of object store users are using Amazon S3 at the moment. Our solution uses the popular OpenStack API which allows you to choose the provider you are doing business with. The CloudVPS Object Store is also significantly cheaper than Amazon S3. An other important advantage of our object store is that we are not subject to the US Patriot Act. This means US government services do not have access to your data and our solution can be used for privacy sensitive data.

For parties that are still using the S3 API exclusively, we have added an S3 emulation so you can use our object store with the S3 API.

Amazon does offer a global Content Delivery Network (CDN) option with its object store. This is relevant if data has to be available quickly in multiple continents. We will soon add CDN functionality ourselves.


Click to enlarge

Interface

We have added an object store section to the CloudVPS Interface. Here you can track your usage. You can also manage your object stores, containers and files.

OpenStack Swift

Our object store is based on OpenStack Swift. OpenStack is a fast growing collection of open source cloud infrastructure projects. This project has an enormous momentum with parties like VMware, NASA and HP contributing. We have decided to implement OpenStack for our entire infrastructure and the CloudVPS Object Store is just our first OpenStack based product.

We will be very active in adding functionality to OpenStack. We will contribute as many of our improvements to the object store as possible to the project. For instance, we have made it possible to use the Cyberduck client as a visual interface for the OpenStack object store. We are currently developing new authentication methods and are documenting and improving various SDKs (Software Development Kits).

Ordering and Paying

You can order the object store on our website. Your object store will be invoiced at the end of the month. If you are a new new customer you will have to pre-pay a one time sum of 10 Euros. If a lot of resources are being used during the first month an extra prepayment will have to be deposited. Customers with an existing invoicing relationship will not have to pre-pay when ordering an object store.

The cost of the object store depends on the storage used, the outgoing traffic and the API usage. Read more about the costs and invoicing of our object store in our knowledge base.

CloudVPS customers that also purchased a CloudVPS virtual server will be able to use the first 10 GB of object storage for free. For these customers 50,000 heavy API calls and 500,000 light API calls will also be available free of charge.

More Information

Some usefull links:
Object store page
Knowledge Base Introduction
Quickstart
GUI Clients
S3 Emulation
Pricing and Invoicing

Please contact sales if you have any questions regarding the possibilities of the CloudVPS Object Store.

 

12 apr

CloudVPS Object Store Available: Scalable Cloud Storage!

As of today the CloudVPS Object Store is available. An object store can be used to easily store files in the cloud and make them available through an API or URL. This makes an object store ideal for images, movies, backups and many other types of files. The popularity of object stores is starting to grow rapidly now, especially with developers and parties that want to store large numbers of files.

Advantages of an object store:

  • You only pay for your usage of storage, traffic and the API.
  • Your data is stored three times within two datacenters.
  • Files will be available from multiple locations.
  • Enables API based programming.
Amazon S3 Alternative

A lot of object store users are using Amazon S3 at the moment. Our solution uses the popular OpenStack API which allows you to choose the provider you are doing business with. The CloudVPS Object Store is also significantly cheaper than Amazon S3. An other important advantage of our object store is that we are not subject to the US Patriot Act. This means US government services do not have access to your data and our solution can be used for privacy sensitive data.

For parties that are still using the S3 API exclusively, we have added an S3 emulation so you can use our object store with the S3 API.

Amazon does offer a global Content Delivery Network (CDN) option with its object store. This is relevant if data has to be available quickly in multiple continents. We will soon add CDN functionality ourselves.


Click to enlarge

Interface

We have added an object store section to the CloudVPS Interface. Here you can track your usage. You can also manage your object stores, containers and files.

OpenStack Swift

Our object store is based on OpenStack Swift. OpenStack is a fast growing collection of open source cloud infrastructure projects. This project has an enormous momentum with parties like VMware, NASA and HP contributing. We have decided to implement OpenStack for our entire infrastructure and the CloudVPS Object Store is just our first OpenStack based product.

We will be very active in adding functionality to OpenStack. We will contribute as many of our improvements to the object store as possible to the project. For instance, we have made it possible to use the Cyberduck client as a visual interface for the OpenStack object store. We are currently developing new authentication methods and are documenting and improving various SDKs (Software Development Kits).

Ordering and Paying

You can order the object store on our website. Your object store will be invoiced at the end of the month. If you are a new new customer you will have to pre-pay a one time sum of 10 Euros. If a lot of resources are being used during the first month an extra prepayment will have to be deposited. Customers with an existing invoicing relationship will not have to pre-pay when ordering an object store.

The cost of the object store depends on the storage used, the outgoing traffic and the API usage. Read more about the costs and invoicing of our object store in our knowledge base.

CloudVPS customers that also purchased a CloudVPS virtual server will be able to use the first 10 GB of object storage for free. For these customers 50,000 heavy API calls and 500,000 light API calls will also be available free of charge.

More Information

Some usefull links:
Object store page
Knowledge Base Introduction
Quickstart
GUI Clients
S3 Emulation
Pricing and Invoicing

Please contact sales if you have any questions regarding the possibilities of the CloudVPS Object Store.

 

05 apr

[20130417] Maintenance on firewall of Premium Cloud infrastructure

Startdate: April 17th 2013 20:00:00 (CEST)
Enddate: April 17th 2013 20:30:00 (CEST)

Dear LeaseWeb Customer,

We will perform maintenance on the shared firewall of LeaseWeb’s Premium Cloud infrastructure.

Date: 17 April 2013
Time: 20:00 CET (GMT+1)

This maintenance activity will impact the firewall of your Premium Cloud instance, and you may have to refresh websites or reconnect the VPN during this maintenance.

The following IP ranges will be affected:
• 95.211.59.1 – 95.211.59.59
• 82.192.86.65 – 82.192.86.123
• 85.17.235.160 – 85.17.235.187
• 85.17.197.193 – 85.17.197.251
• 82.192.77.97 – 82.192.77.124

For further information, please contact [email protected].

Thank you for your time and understanding.

12 mrt

ISO 27001, NEN 7510 and CloudControls Certification Official


Click to enlarge A couple of weeks ago we have successfully concluded our certification audits. The auditor, the international risk manager DNV has given a positive advice to the UKAS committee. This committee has adopted the recommendation of the auditor and we have received the official certificates last week. We are now officially ISO 27001 and NEN 7510 certified and this includes the additional CloudControls as well. These certifications apply to all CloudVPS services.

ISO 27001 & NEN 7510

The ISO 27001 is an international security standard that applies to the entire Information Security Management System. Companies can choose which controls apply to their specific situation. We have declared all 133 controls to be applicable. The NEN 7510 is a Dutch standard for the healthcare sector, it is a stricter version of the ISO 27001 controls with a focus on the protection of patient data.

CloudControls

A lot of customers have questions regarding measures against cloud specific issues. Think about guarantees regarding information supply, the non existence of lock in risks and the neutralisation of risks related to the sharing of infrastructure with other parties. Together with KPMG and some other parties we have developed the CloudControls. These are 43 additional controls that mitigate cloud related risks. These controls were audited together with the ISO 27001 and NEN 7510 standards and integral an part of our certification.

Useful links

* The Statement Of Applicability (SOA), this is the list with certified controls (Excel sheet)
* List of cloud related risks, questions for your cloud provider and CloudControls (Excel sheet)
* Cloudcontrols website (Link)
* ISO 27001 and NEN 7510 certificates (PDF)
* Initial Audit Report (Dutch) (PDF)
* Mitigating measures (Dutch). Here the mitigation of the two minor non-confiormities in the Audit Report are discussed. (PDF)
* Our certification page (Link)

23 feb

Issues with part of NL CLOUD platform [Update]

Time: February 22nd 2013 13:28:00 (CET)
Dear Customer,
We currently experience issues with part of our CLOUD infrastructure (in NL site). As result we have to perform reboot of affected part of infrastructure, which means that your server(s) will be rebooted by HA mechanism.
When we fix this issue, we will update the status via NOC.

We are sorry for inconvenience and thank you for your patience

[UPDATE 22-03 14:04]
Affected part of infrastructure has been rebooted and all VPS'es should be started shortly.

[UPDATE 22-03 16:21]
Unfortunately this issues is not yet fully resolved as we expected. We have some problems with starting all powered off VPS. We are currently working to restore this functionality, so all VPS can be booted.
We don't yet have any ETA for finding solution to that issue.
When we have more information, we will inform you.

[UPDATE 22-03 17:22}
We are still working on finding solution for this issue. As for now it's unclear how long it will take to fully solve this issue. Updates will follow.

[UPDATE 22-03 18:24]
All issues are solved, if your Virtual Server instance is stopped, please start it from SSC. In case of any issues, please contact [email protected]

22 feb

Issues with part of NL CLOUD platform [Update]

Time: February 22nd 2013 13:28:00 (CET)
Dear Customer,
We currently experience issues with part of our CLOUD infrastructure (in NL site). As result we have to perform reboot of affected part of infrastructure, which means that your server(s) will be rebooted by HA mechanism.
When we fix this issue, we will update the status via NOC.

We are sorry for inconvenience and thank you for your patience

[UPDATE 22-03 14:04]
Affected part of infrastructure has been rebooted and all VPS'es should be started shortly.

21 jan

CLOUD platform maintenance

Startdate: January 29th 2013 06:00:00 (CET)
Enddate: January 29th 2013 08:00:00 (CET)

Dear customer,

On Tuesday the 29th of January at 6.00 hours CET we are going to perform maintenance on our Cloud platform.
This migration will ensure more flexibility when optimizing performance and adding storage capacity.
We expect the maintenance to take up to 2 hours.
During this time certain instances will be paused. We have notified the owners of these instances separately. If you have not received a notification, the following actions will be unavailable during maintenance:
• Retrieving the status of your instance(s);
• Starting, stopping and rebooting your instance(s) via the Self Service Center.
We apologize for any inconvenience this might cause.

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