Easynet storingen
Time: July 5th 2010 13:30:00(CEST)
Expected Downtime: 10 min
Location: Easynet
Affected IP ranges: 85.17.96.0/19, 85.17.32.0/19
Reason: Router crash
*******************************
Dear Customer,
Our router ESY-SR1 crashed because of software error.
There could be a short interruption in connectivity when the secondary router was taking over the traffic.
After 10 minutes the router went online again.
Regards,
LeaseWeb BV
Time: March 17th 2010 16:45:00(CEST)
Dear Customer,
At the moment we experience some troubles in (part of) our network located in EasyNet.
We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.
Please be patient while we are working on this problem.
Affected IP ranges:
85.17.32.0/19
77.235.32.0/19
193.242.108.0/24
193.43.92.0/24
195.242.98.0/23
77.73.16.0/21
91.195.118.0/23
195.200.82.0/23
83.223.32.0/20
89.104.168.0/24
109.70.0.0/22
Regards,
LeaseWeb BV
[UPDATE 16:58]
The high CPU load on the EasyNet routers was caused by a (probably compromised) server of a customer of ours. We have shutdown his ports till further action.
Time: March 17th 2010 16:45:00(CEST)
Dear Customer,
At the moment we experience some troubles in (part of) our network located in EasyNet.
We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.
Please be patient while we are working on this problem.
Affected IP ranges:
85.17.32.0/19
77.235.32.0/19
193.242.108.0/24
193.43.92.0/24
195.242.98.0/23
77.73.16.0/21
91.195.118.0/23
195.200.82.0/23
83.223.32.0/20
89.104.168.0/24
109.70.0.0/22
Regards,
LeaseWeb BV
[UPDATE 16:58]
The high CPU load on the EasyNet routers was caused by a (probably compromised) server of a customer of ours. We have shutdown his ports till further action.
Door problemen met een koelsysteem hebben (wholesale)klanten van Easynet last kunnen ondervinden van beperkte dienstverlening.
“Woensdagmorgen om 0.03 uur trad er een storing op in het koelsysteem van een ruimte in een datacentrum van Easynet”. “De klanten zijn ingelicht en we zijn samen een grondig onderzoek gestart naar de oorzaak van de storing zodat we de verantwoordelijkheid hiervan kunnen vaststellen. “
Meer informatie is terug te vinden in dit artikel.
Time: October 27th 2009 00:30:00(CEST)
Expected Downtime: Unknown
Location: Easynet room 2A
Affected IP ranges: Unknown
Reason: Airco failure
*******************************
Dear Customer,
At the moment we experience some troubles in (part of) our network.
We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.
Please be patient while we are working on this problem.
Regards,
LeaseWeb BV
[UPDATE 02:07] Unfortunately our routers in room 2A reached their thresholds for normal operating mode. They will shutdown within a few minutes to avoid hardware failure. Due to this all network connectivity will be affected.
As soon as the airco failure has been repaired we will power up our routers again.
[UPDATE 03:09] Since approx. 00h30 EasyNet is suffering a cooling failure on the second floor.At this moment EasyNet is working on solving this issue, however an ETA has not been given yet. In case customers want to have their servers shutdown, please contact [email protected]. We will try to shutdown the servers cleanly, however we cannot guarantee this possibility due to access restrictions within the DC at this moment.
[UPDATE 03:33] At this moment EasyNet is overriding systems and systems are starting up again. Temperature will be dropping slowly and it is expected to be at normal temperature within 2hours again. We are currently waiting for acceptable operation temperature to start our routers again.
[UPDATE 04:15]We see that the temperature stabilizes, but it may take a while before the temperature drops.
[UPDATE 05:05] Temperature drops, we are going to power up the routers again.
[UPDATE 05:42] Routers are up and running, if you still suffer connection loss, please report it to us.
Time: October 27th 2009 00:30:00(CEST)
Expected Downtime: Unknown
Location: Easynet room 2A
Affected IP ranges: Unknown
Reason: Airco failure
*******************************
Dear Customer,
At the moment we experience some troubles in (part of) our network.
We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.
Please be patient while we are working on this problem.
Regards,
LeaseWeb BV
[UPDATE 02:07] Unfortunately our routers in room 2A reached their thresholds for normal operating mode. They will shutdown within a few minutes to avoid hardware failure. Due to this all network connectivity will be affected.
As soon as the airco failure has been repaired we will power up our routers again.
[UPDATE 03:09] Since approx. 00h30 EasyNet is suffering a cooling failure on the second floor.At this moment EasyNet is working on solving this issue, however an ETA has not been given yet. In case customers want to have their servers shutdown, please contact [email protected]. We will try to shutdown the servers cleanly, however we cannot guarantee this possibility due to access restrictions within the DC at this moment.
[UPDATE 03:33] At this moment EasyNet is overriding systems and systems are starting up again. Temperature will be dropping slowly and it is expected to be at normal temperature within 2hours again. We are currently waiting for acceptable operation temperature to start our routers again.
[UPDATE 04:15]We see that the temperature stabilizes, but it may take a while before the temperature drops.
Time: October 27th 2009 00:30:00(CEST)
Expected Downtime: Unknown
Location: Easynet room 2A
Affected IP ranges: Unknown
Reason: Airco failure
*******************************
Dear Customer,
At the moment we experience some troubles in (part of) our network.
We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.
Please be patient while we are working on this problem.
Regards,
LeaseWeb BV
[UPDATE 02:07] Unfortunately our routers in room 2A reached their thresholds for normal operating mode. They will shutdown within a few minutes to avoid hardware failure. Due to this all network connectivity will be affected.
As soon as the airco failure has been repaired we will power up our routers again.
[UPDATE 03:09] Since approx. 00h30 EasyNet is suffering a cooling failure on the second floor.At this moment EasyNet is working on solving this issue, however an ETA has not been given yet. In case customers want to have their servers shutdown, please contact [email protected]. We will try to shutdown the servers cleanly, however we cannot guarantee this possibility due to access restrictions within the DC at this moment.
[UPDATE 03:33] At this moment EasyNet is overriding systems and systems are starting up again. Temperature will be dropping slowly and it is expected to be at normal temperature within 2hours again. We are currently waiting for acceptable operation temperature to start our routers again.
Time: October 27th 2009 00:30:00(CEST)
Expected Downtime: Unknown
Location: Easynet room 2A
Affected IP ranges: Unknown
Reason: Airco failure
*******************************
Dear Customer,
At the moment we experience some troubles in (part of) our network.
We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.
Please be patient while we are working on this problem.
Regards,
LeaseWeb BV
[UPDATE 02:07] Unfortunately our routers in room 2A reached their thresholds for normal operating mode. They will shutdown within a few minutes to avoid hardware failure. Due to this all network connectivity will be affected.
As soon as the airco failure has been repaired we will power up our routers again.
Time: October 27th 2009 00:30:00(CEST)
Expected Downtime: Unknown
Location: Easynet room 2A
Affected IP ranges: Unknown
Reason: Airco failure
*******************************
Dear Customer,
At the moment we experience some troubles in (part of) our network.
We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.
Please be patient while we are working on this problem.
Regards,
LeaseWeb BV
Startdate: October 6th 2009 23:00:00(CEST)
Enddate: October 7th 2009 04:00:00(CEST)
We will replace the current uplinks which are directly connected to our primary switch.
This exercise will also be used as a redundancy test.
In the new setup all 100Mbps UTP uplinks will be connected via the new cables on the patch panels.
Two short outages can be expected for those customers that have their secondary uplink connected.
Customers who have received an email from us that their redundant uplink is not working can expect a downtime during the whole maintenance window.
Kind regards,
Leaseweb