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Time: May 18, 2022 14:02 UTC
We are experiencing high latency and packet loss due to issues with our Private network services in our data center in AMS01.
Time: April 5, 2022 08:00 UTC
Please be informed that we are able to receive tickets via e-mail.
We apologize for any inconvenience caused and will update you again once we have new updates.
[Initial Message]
We encountered an unexpected event with our ticketing system, resulting in a possible delay with the creation of tickets via the Customer Portal and via e-mail.
Our engineers are investigating the cause of the issue. Please be assured that we will do our best to keep the impact as minimal as possible.
We would kindly like to advise you to contact us via chat or phone in case you have any urgent inquiries. We apologize for any inconvenience caused and will update you again once we have more information.
Time: March 11, 2022 14:43 UTC
We encountered an unexpected event with our ticketing system, resulting in a possible delay with the creation of tickets via the Customer Portal and via e-mail.
Our engineers are investigating the cause of the issue. Please be assured that we will do our best to keep the impact as minimal as possible.
We would kindly like to advise you to contact us via chat or phone in case you have any urgent inquiries.
Time: March 2, 2022 18:16 UTC
Dear customer,
We are experiencing high latency and packet loss from FRA-10 to AMS, LSW DCs globally, and some external destinations due to issues with RETN.
We are currently working with RETN on investigating the cause of this issue and bringing the services back to normal. We will update you again once we have more information.
Time: January 26, 2022 21:30 UTC
RESOLVED
Storage connectivity has been restored and all services are up and running again.
UPDATE
Our engineers have identified the problem and are working on implementing a solution to solve the issue.
An update will be provided within the next hour.
ORIGINAL MESSAGE
We are experiencing storage connectivity issues with our Cloud services in SFO-12.
We are currently investigating the cause of this issue. Please be assured that we will do our best to keep the impact as minimal as possible.
An update will be provided within the next hour.
Time: January 15, 2022 20:11 UTC
We are currently investigating the cause of this issue. We will update you again once we have more information.
NEED HELP?
You can track the updates from the Customer Portal. You can visit our Knowledge Base or contact us directly at [email protected]. We are always happy to help.
Time: December 3, 2021 13:00 UTC
Dear customer,
We are currently experiencing network connectivity issues in FRA-10 datacenter. The issue is affecting TCP traffic drops. Our engineers are currently investigating the root cause and will provide an update once more information becomes available.
NEED HELP?
You can track the updates from the Customer Portal. You can contact us directly at [email protected].
Time: October 13, 2021 15:16 UTC
We have experienced temporary network connectivity issues towards one of our internet transit providers in the FRA-10 data center, due to the simultaneous unavailability of multiple links. You could have experienced increased latency and packet loss to some destinations today, the 13th of October on the time frame between 14:40 and 17:04 CEST (UTC+2).
Traffic engineering actions were performed to resolve the congestion causing the latency/packet loss and the problematic multiple internet transit links were restored shortly afterwards.
Time: October 13, 2021 01:02 UTC
We have experienced temporary network connectivity issues towards one of our internet transit providers in the FRA-10 data center, due to the simultaneous unavailability of multiple links.
You could have experienced increased latency and packet loss to some destinations today, the 13th of October on the time frame between 01:23 and 02:10 CEST (UTC+2).
Traffic engineering actions were performed to resolve the congestion causing the latency/packet loss and the problematic multiple internet transit links were restored shortly afterwards.
Time: October 12, 2021 12:37 UTC
We have experienced potential packet loss between 14:06 CEST and 14:36 CEST due to a 100G circuit outage between AMS-01 and LON-01.
NEED HELP?
You can track the updates from the Customer Portal. You can visit our Knowledge Base. We are always happy to help.