Category Archives: Leaseweb

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28 mrt

[DE, FRA-10] Connectivity issues in part of our network [Update]

Time: March 28, 2018 00:17:00 (CEST)
Dear LeaseWeb Customer,

You may have experienced connectivity issues between 00:17 CEST and 00:40 CEST. This was caused by flapping waves from one of our providers.

Action has been taken to mitigate this and all services are now restored.

If you are still experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at [email protected]

21 mrt

[US, SFO-12] Connectivity issues in part of our network [Update]

Time: March 21, 2018 08:30:00 (UTC)
Dear LeaseWeb Customer,

You might be experincing higher than usual latency or packet loss to and from our SFO-12 data center. We are encountering a large inbound DDoS (Distributed Denial of Service) attack to our SFO-12 data center. Our engineers are currently investigating this matter and further updates will follow.

Possible impacted ranges:
23.81.8.0/22 23.81.12.0/22 23.81.32.0/22 23.81.36.0/22 23.81.84.0/22 23.81.96.0/22 23.81.100.0/22 23.81.112.0/22 23.81.116.0/22 23.81.200.0/22 23.82.28.0/22 23.82.48.0/22 23.82.56.0/22 23.82.88.0/22 23.82.92.0/22 23.82.96.0/22 23.82.100.0/22 23.82.112.0/22 23.82.116.0/22 23.82.124.0/22 23.82.132.0/22 23.82.176.0/22 23.82.236.0/22 23.83.152.0/22 23.83.156.0/22 23.83.160.0/22 23.83.164.0/22 23.83.176.0/22 23.83.180.0/22 23.105.24.0/21 23.105.104.0/22 23.105.112.0/21 23.105.120.0/22 23.106.44.0/22 23.106.48.0/22 23.106.88.0/21 23.106.168.0/21 23.106.184.0/21 23.106.224.0/22 23.106.240.0/22 23.108.108.0/22 23.108.112.0/21 23.108.120.0/22 23.108.184.0/21 23.108.192.0/21 23.108.204.0/22 64.190.110.0/24 64.190.111.0/24 64.190.114.0/24 64.190.115.0/24 64.190.116.0/24 64.190.117.0/24 64.190.121.0/24 108.62.160.0/22 142.91.24.0/22 142.91.32.0/22 142.91.36.0/22 142.91.168.0/22 142.91.172.0/22 142.234.8.0/22 142.234.12.0/22 142.234.48.0/22 142.234.52.0/22 142.234.56.0/22 142.234.96.0/22 142.234.128.0/22 142.234.132.0/22 147.255.16.0/22 147.255.20.0/22 147.255.60.0/22 147.255.112.0/22 147.255.116.0/22 147.255.120.0/22 147.255.164.0/22 147.255.188.0/22 172.241.56.0/22 172.241.96.0/22 172.241.100.0/22 172.241.108.0/22 172.241.248.0/22 172.241.252.0/22 172.255.24.0/21 172.255.112.0/21 172.255.120.0/22 172.255.124.0/22 172.255.208.0/20 192.119.166.0/24 192.119.168.0/24 192.119.173.0/24 209.58.128.0/20 209.58.135.0/24 209.58.137.0/24 209.58.138.0/24 216.246.211.0/24 2605:FE80::/32

17 mrt

[US, SFO-12] Connectivity issues in part of our network

Time: March 17, 2018 05:29:00 (CET)
Dear LeaseWeb Customer,

You may experience connectivity issues starting from 17-03-2018 at 00:45 UTC in our SFO-12 datacenter.

Our engineers are investigating the cause of this issue and will update the NOC post as soon as possible.

If you are currently experiencing connectivity issues, please open a ticket via the LeaseWeb Customer Portal, or contact us at [email protected]

17 mrt

[US, CHI-11] Connectivity issues in part of our network

Time: March 17, 2018 05:01:00 (UTC)
Dear LeaseWeb Customer,

You may have experienced connectivity issues between 04:35 UTC and 04:45 UTC in our CHI-11 data center.

Our engineers are investigating the cause of this issue and will update the NOC post as soon as possible.

If you are still experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at [email protected]

16 mrt

[US, NYC-11] Connectivity issues in part of our network [Update]

Time: March 16, 2018 15:20:00 (UTC)
Dear LeaseWeb Customer,

You may have experienced connectivity issues between 15:20 UTC and 15:35 UTC in our NYC-11 data center.

Our engineers are investigating the cause of this issue and will update the NOC post as soon as possible.

If you are still experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at [email protected]

13 mrt

[Global] Delay in receiving your e-mail [Update]

Time: March 13, 2018 13:14:00 (CET)
Dear Leaseweb customer,

We are currently experiencing problems with e-mail to and from our ticketing system.

As a result, it could be that your e-mail has not been picked up or received yet. We recommend to create a ticket via the LeaseWeb Customer Portal

https://secure.leaseweb.com

If you need immediate support on your service, please contact us via phone +31(0)2031602880

06 mrt

[US, SFO-12] Scheduled emergency maintenance: Network maintenance on our core network

Time: March 6, 2018 16:41:00 (CET)
Dear LeaseWeb Customer,

As part of our commitment to continually improve the level of service LeaseWeb provides, we want to inform you about the upcoming emergency maintenance on our core network.

WHAT CAN I EXPECT?

On the 7th of March 2018, between 13:00 – 13:30 CET (04:00 – 04:30 PST local time), we will be performing emergency network maintenance on our core infrastructure in San Jose, location SFO-12.

During this maintenance, you might experience brief packet loss or higher than usual latency to your services in our SFO-12 data center.

WHY ARE YOU PERFORMING THIS MAINTENANCE?

This emergency maintenance will be required in order to mitigate the recent flood of DDoS (Distributed Denial of Service) attacks targeting our SFO-12 data center.

WHEN EXACTLY WILL MY SERVICE BE IMPACTED?

The expected maintenance window will be 30 minutes, and we expect your services to remain online and reachable.
LeaseWeb engineers will be available during and after the maintenance in case any issues should arise.

If you have any concerns or questions regarding this maintenance, our engineers are available at [email protected]

Possible impacted ranges:

23.81.8.0/22
23.81.12.0/22
23.81.32.0/22
23.81.36.0/22
23.81.84.0/22
23.81.96.0/22
23.81.100.0/22
23.81.112.0/22
23.81.116.0/22
23.81.200.0/22
23.82.28.0/22
23.82.48.0/22
23.82.56.0/22
23.82.88.0/22
23.82.92.0/22
23.82.96.0/22
23.82.100.0/22
23.82.112.0/22
23.82.116.0/22
23.82.124.0/22
23.82.132.0/22
23.82.176.0/22
23.82.236.0/22
23.83.152.0/22
23.83.156.0/22
23.83.160.0/22
23.83.164.0/22
23.83.176.0/22
23.83.180.0/22
23.105.24.0/21
23.105.104.0/22
23.105.112.0/21
23.105.120.0/22
23.106.44.0/22
23.106.48.0/22
23.106.88.0/21
23.106.168.0/21
23.106.184.0/21
23.106.224.0/22
23.106.240.0/22
23.108.108.0/22
23.108.112.0/21
23.108.120.0/22
23.108.184.0/21
23.108.192.0/21
23.108.204.0/22
64.190.110.0/24
64.190.111.0/24
64.190.114.0/24
64.190.115.0/24
64.190.116.0/24
64.190.117.0/24
64.190.121.0/24
108.62.160.0/22
142.91.24.0/22
142.91.32.0/22
142.91.36.0/22
142.91.168.0/22
142.91.172.0/22
142.234.8.0/22
142.234.12.0/22
142.234.48.0/22
142.234.52.0/22
142.234.56.0/22
142.234.96.0/22
142.234.128.0/22
142.234.132.0/22
147.255.16.0/22
147.255.20.0/22
147.255.60.0/22
147.255.112.0/22
147.255.116.0/22
147.255.120.0/22
147.255.164.0/22
147.255.188.0/22
172.241.56.0/22
172.241.96.0/22
172.241.100.0/22
172.241.108.0/22
172.241.248.0/22
172.241.252.0/22
172.255.24.0/21
172.255.112.0/21
172.255.120.0/22
172.255.124.0/22
172.255.208.0/20
192.119.166.0/24
192.119.168.0/24
192.119.173.0/24
209.58.128.0/20
209.58.135.0/24
209.58.137.0/24
209.58.138.0/24
216.246.211.0/24
2605:FE80::/32

01 mrt

[US, SFO-12] Connectivity issues in part of our network

Time: March 1, 2018 08:20:00 (CEST)
Dear LeaseWeb Customer,

Between 05:00 – 08:30 CET (04:00 – 07:30 UTC) you might have experienced higher than usual latency or packet loss to and from our SFO-12 data center.

We observed degraded network performance when traffic traversed two of our transit carriers.

Our engineers have re-routed traffic for our SFO-12 data center in order to mitigate these issues, therefor you might have experienced connectivity issues while the network was converging.

We are closely monitoring connectivity, and further updates will follow through this NOC post.

Should you still experience connectivity issues, please contact our Support department at [email protected]

Possible impacted ranges:

23.81.8.0/22
23.81.12.0/22
23.81.32.0/22
23.81.36.0/22
23.81.84.0/22
23.81.96.0/22
23.81.100.0/22
23.81.112.0/22
23.81.116.0/22
23.81.200.0/22
23.82.28.0/22
23.82.48.0/22
23.82.56.0/22
23.82.88.0/22
23.82.92.0/22
23.82.96.0/22
23.82.100.0/22
23.82.112.0/22
23.82.116.0/22
23.82.124.0/22
23.82.132.0/22
23.82.176.0/22
23.82.236.0/22
23.83.152.0/22
23.83.156.0/22
23.83.160.0/22
23.83.164.0/22
23.83.176.0/22
23.83.180.0/22
23.105.24.0/21
23.105.104.0/22
23.105.112.0/21
23.105.120.0/22
23.106.44.0/22
23.106.48.0/22
23.106.88.0/21
23.106.168.0/21
23.106.184.0/21
23.106.224.0/22
23.106.240.0/22
23.108.108.0/22
23.108.112.0/21
23.108.120.0/22
23.108.184.0/21
23.108.192.0/21
23.108.204.0/22
64.190.110.0/24
64.190.111.0/24
64.190.114.0/24
64.190.115.0/24
64.190.116.0/24
64.190.117.0/24
64.190.121.0/24
108.62.160.0/22
142.91.24.0/22
142.91.32.0/22
142.91.36.0/22
142.91.168.0/22
142.91.172.0/22
142.234.8.0/22
142.234.12.0/22
142.234.48.0/22
142.234.52.0/22
142.234.56.0/22
142.234.96.0/22
142.234.128.0/22
142.234.132.0/22
147.255.16.0/22
147.255.20.0/22
147.255.60.0/22
147.255.112.0/22
147.255.116.0/22
147.255.120.0/22
147.255.164.0/22
147.255.188.0/22
172.241.56.0/22
172.241.96.0/22
172.241.100.0/22
172.241.108.0/22
172.241.248.0/22
172.241.252.0/22
172.255.24.0/21
172.255.112.0/21
172.255.120.0/22
172.255.124.0/22
172.255.208.0/20
192.119.166.0/24
192.119.168.0/24
192.119.173.0/24
209.58.128.0/20
209.58.135.0/24
209.58.137.0/24
209.58.138.0/24
216.246.211.0/24
2605:FE80::/32

26 feb

[DE, FRA-10] Connectivity issues in part of our network [Update]

Time: February 26, 2018 20:25:00 (CET)
[UPDATE 21:05]
The cause of the issue appears to be hardware related — our engineers are still working on a solution at this time.

Dear LeaseWeb Customer,

We are currently experiencing connectivity issues in part of our FRA-10 datacenter.

You might experience packet loss or higher latency to/from certain destinations on the internet.

Our engineers are currently troubleshooting the issue further and will provide you with an update as soon as possible.

Possible impacted ranges:
46.165.192.0/20
46.165.208.0/21
46.165.216.0/22
46.165.232.0/21
91.109.24.0/22
46.165.224.0/22

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