Startdate: April 20th 2012 10:00:00 (CEST)
Enddate: April 20th 2012 13:00:00 (CEST)

Dear Customers,

On Friday 20th of April between 10:00 and 13:00 CEST we are going to perform a planned hardware maintenance on LeaseWeb Express Cloud platform. Actions that will be performed during this maintenance will be following:

– Place host in maintenance mode
– Migrate virtual machines to different host
– Upgrade memory
– Enable host again in the cluster

This will be done for all available hosts in our new Express Cloud platform.
The LeaseWeb Express Cloud platform is redundant so we do not expect any downtime or performance degradation during this maintenance.

Platforms affected:

– Express Cloud (Only for orders done after 19th of March)

Kind regards,

LeaseWeb NOC

Time: April 17th 2012 14:03:00
UPDATE 16:30
Platform is stable.
If you are still experiencing problems with your VPS after 1 hour, please contact support at [email protected].

UPDATE 15:30
All VPS's are being restarted. This will take some time.
If you are still experiencing problems with your VPS after 2 hours, please contact support at [email protected].

UPDATE 15:00
Storage platform is back online. We are now starting the VPS's again. This will cause temporarily a higher load than normal on the storage platform so performance might still be impacted but should improve.

UPDATE 14:30
We continue to work with our storage supplier to fix current issues.
At this time parts of the platform experience severe performance degradation, resulting in high latency on disk reads and writes. This impacts performance of most customer virtual machines.
We are working hard to fix this problem as soon as possible, and will continue to update in 30 minute intervals maximum.

Dear customers,

At this moment, we are experiencing problems with one of our storage systems.
This impacts the following platforms:
– Express Cloud
We are working on a solution to fix these problems.
No ETA given at this moment.

Sorry for any inconvenience caused.

Time: April 17th 2012 14:03:00
UPDATE 15:30
All VPS's are being restarted. This will take some time.
If you are still experiencing problems with your VPS after 2 hours, please contact support at [email protected].

UPDATE 15:00
Storage platform is back online. We are now starting the VPS's again. This will cause temporarily a higher load than normal on the storage platform so performance might still be impacted but should improve.

UPDATE 14:30
We continue to work with our storage supplier to fix current issues.
At this time parts of the platform experience severe performance degradation, resulting in high latency on disk reads and writes. This impacts performance of most customer virtual machines.
We are working hard to fix this problem as soon as possible, and will continue to update in 30 minute intervals maximum.

Dear customers,

At this moment, we are experiencing problems with one of our storage systems.
This impacts the following platforms:
– Express Cloud
We are working on a solution to fix these problems.
No ETA given at this moment.

Sorry for any inconvenience caused.

Time: April 17th 2012 14:03:00
UPDATE 15:00
Storage platform is back online. We are now starting the VPS's again. This will cause temporarily a higher load than normal on the storage platform so performance might still be impacted but should improve.

UPDATE 14:30
We continue to work with our storage supplier to fix current issues.
At this time parts of the platform experience severe performance degradation, resulting in high latency on disk reads and writes. This impacts performance of most customer virtual machines.
We are working hard to fix this problem as soon as possible, and will continue to update in 30 minute intervals maximum.

Dear customers,

At this moment, we are experiencing problems with one of our storage systems.
This impacts the following platforms:
– Express Cloud
We are working on a solution to fix these problems.
No ETA given at this moment.

Sorry for any inconvenience caused.