Time: April 25, 2017 13:30:00 (CEST)
Dear LeaseWeb Customer,

We experienced a DDOS attack which caused packet loss or increased latency. We have mitigated the attack and connectivity should be recovered.

Time: April 24, 2017 12:00:00 (CEST)
Dear LeaseWeb customer,

Due to unexpected issues in a part our cluster, you might experience performance degradation or connectivity loss on your Object Storage (Beta) service. Our engineers are investigating the cause of this issue.

Please be assured that we will do our utmost to keep the impact as low as possible.

We will update you again once we have more information.

Time: April 20, 2017 12:35:00 (CEST)
Dear LeaseWeb Customer,

Between 11:55 AM CEST – 12:20 PM CEST you might have experienced brief packet loss or increased latency to parts of our AMS-01 datacenter.

The BGP process on one of our core routers crashed. Traffic subsequently shifted to the redundant router in the setup.
The core router recovered at 11:57 AM CEST and all BGP sessions have reconverged by 12:20 PM CEST.

If you need further information, or if you are experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at [email protected].

Time: March 27, 2017 09:08:00 (CEST)
Dear LeaseWeb Customer,

All issues have been solved.

If you still experience any problems please create a ticket using the customer portal.

We apologise for any inconvenience that this may have caused you, and we appreciate your
understanding as we continue to improve our customer experience.

++++++++++++++++++++++++++++++++++++++++++++

Dear LeaseWeb Customer,

This morning we performed maintenance on our enterprise-nl.leaseweb.com vCenter server.

Unfortunately the maintenance did not fix the issue we had and login is currently still unavailable.

Our engineers are working on fixing the problem as soon as possible.

There is no impact on running VM's in the environment.

Time: March 19, 2017 15:30:00 (CET)
Dear Leaseweb Customer,

Today, between approximately 14:45 and 15:05 CET you might have experienced interruptions or/and traffic drops in our APAC datacenters. Upon troubleshooting we found the cause of the issue to be prefix hijacking by another AS — most likely caused by human error on their side.

All services are now restored and no outstanding issue are present. If you are still experiencing connectivity issues at this time, please contact our Support department.

Time: March 16, 2017 10:00:00 (CET)
Dear Leaseweb Customer,

Today, between approximately 10:00 and 10:10 CET you might have experienced interruptions or/and traffic drops due to a BGP session flap in our NGN network in SIN-11. Currently connectivity is stable and all traffic is back to normal. The reason is under investigation and an update will be posted once more information is available.

The following network prefixes might have been affected:

43.249.38.0/23
43.246.113.0/24
103.254.152.0/22
103.35.182.0/23
103.47.145.0/24
103.47.155.0/24
103.55.8.0/24
103.57.72.0/24
103.198.77.0/24
103.208.85.0/24
103.236.148.0/23 Lees meer →

Time: March 14, 2017 15:30:00 (UTC)
Dear LeaseWeb CDN customer,

On 14/3/2017 between 15:30 and 16:30 UTC, our network delivered incomplete content for certain customers. The impact of the issue was limited to small object and web acceleration zones delivered by our Warsaw PoP in Poland. The root cause of the outage was a CDN server whose storage was completely filled thus resulting in inability to cache new content. LeaseWeb's monitoring systems were able to detect the problem in time, but an human error removed the alert causing it to go un-noticed.

We have swiftly taken the affected server out of production. We will also be refreshing our procedures regarding alert removal and making sure the affected server is tuned in order to avoid storage capacity issues in the future.

We would like to offer our sincerest apologies for the outage.