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Time: February 21, 2017 12:39:00 (CET)
Dear LeaseWeb customer,
Due to an issue with our LeaseWeb Customer Portal, an invalid SSL certificate was provided. The issue has been resolved and the correct, valid certificate is provided again.
Our apologies for the inconvenience that might have caused this.
Time: February 20, 2017 20:00:00 (EST)
Dear LeaseWeb customer,
LeaseWeb USA is currently experiencing performance issues with the external phone system. As a result of that, the connection to LeaseWeb's phone numbers might not be correctly established.
We've opened an alternate line on +1 (480) 212 1710.
For immediate support you can also reach us by creating a ticket via the LeaseWeb Customer portal or by sending an email to [email protected].
Together with our certified vendors we are working to resolve this issue in a timely manner.
We apologize for any inconvenience.
Time: February 17, 2017 10:48:00 (CET)
Unexpectedly the access to our (beta) Object Storage platform is temporarily unavailable.
We are working hard to restore access and will update this post accordingly.
We apologize for any inconvenience this might cause.
Time: February 10, 2017 16:00:00 (CET)
Due to an unexpected power down on one of our edge servers in Madrid there might have been an increase in traffic to origin servers during a short time.
The service experiences no outage as a result from this redundant server going down.
The server has been powered up, checked and slowly reintroduced into the cluster so that traffic to origin servers will be minimal.
We apologize for any inconvenience this might have cause.
Time: February 1, 2017 17:37:00 (CET)
[UPDATE 18:10 CET]
Our engineers are still working hard to restore the connectivity of the Cloud Servers platform and the management features for Cloud Servers through the Customer Portal.
We will update you again in 30 minutes or sooner when the issue has been solved.
[Original post]
We are experiencing connectivity issues in the Cloud Servers platform in AMS-01 data center.
We identified successfully the root cause and are working very hard to provide a solution as soon as possible.
Due to the connectivity issues the Cloud Servers are unreachable from the internet. Some of the features included in the Customer Portal regarding Cloud Servers might be unaccessible. Due to this, you might find some errors while browsing the Customer Portal.
We sincerely apologise for the inconvenience that this might cause to you. We will provide you with updates in 30 minutes or when the issue is solved.
Time: February 1, 2017 13:10:00 (CET)
Dear LeaseWeb Customer,
We are experiencing connectivity issues in some of our Virtual Servers and Cloud Servers in AMS-01 data center. We are currently investigating the root cause and will provide an update once more information is available.
Due to the connectivity issues some of the Virtual Servers and Cloud Servers will be unreachable from the internet. Some of our applications might show "Error 500" when at least one of your servers is affected.
Time: January 30, 2017 13:25:00 (CET)
Dear LeaseWeb Customer,
Today between 13:25 and 13:30 CET we have experienced connectivity issues in part of our network in AMS-01 data center. We are currently investigating the root cause and will provide an update once more information is available. Due to the connectivity issues it could be that you had latency issues or packet loss to certain external hosts. If you experience any more please, please contact us at [email protected].
Time: January 25, 2017 07:00:00 (CEST)
Dear LeaseWeb Customer,
We are experiencing problems with editing DNS records using the LeaseWeb customer portal.
Our engineers are investigating the cause of this issue.
Please be assured that we will do our utmost to resolve this issue as soon as possible.
We will update you again once we have more information.
Time: January 23, 2017 21:57:00 (CET)
Dear LeaseWeb Customer,
We experienced a brief network outage in part of our network in AMS-01 between 21:37 and 21:47 CET.
The root cause of the issue was traced to a router crash. All modules on the respective router have recovered and we are carefully monitoring connectivity. If you are experiencing any issues at this time, please contact our Support Department.
95.211.60.0/23
95.211.105.0/24
94.75.218.0/23
94.75.232.0/24
94.75.250.0/24
2001:1AF8:4050::/44
………… Lees meer
Time: January 19, 2017 20:25:00 (CET)
Dear LeaseWeb Customer,
We experienced high latency and packet loss between 19:55 and 20:10 due to one of the routers in AMS-11 that crashed. We rebooted the router and connectivity is restored.
We are monitoring the behavior closely.
The following network prefixes might have been affected:
46.182.182.0/23
82.150.152.128/26
83.149.64.0/19
83.149.96.0/19
85.17.0.0/22
85.17.10.0/24
85.17.18.0/23
85.17.20.0/26
91.184.46.0/23
91.184.48.0/20
94.177.146.0/24
109.70.10.0/23
109.70.9.0/24
185.73.33.0/24
185.145.232.0/22
185.182.10.0/24
185.182.11.0/24
185.182.8.0/22
185.182.8.0/24
185.182.9.0/24
193.239.4.0/23
193.239.6.0/23
195.190.146.0
If you need further information, please open a ticket via the LeaseWeb Customer Portal, or contact us at [email protected].