Time: October 15, 2015 09:00:00 (CEST)
Dear LeaseWeb customer,

We are currently experiencing a failure on one of our datagraph servers. Our engineers are investigating the cause of this issue.

As result of this failure, a part of the datagraphs is not correctly displayed in the LeaseWeb Customer Portal. Please be assured that we will do our utmost to resolve this issue as soon as possible.

We will update you again once we have more information.

Time: October 15, 2015 08:31:00 (CEST)
Dear LeaseWeb customer,

Unfortunately the high load issues on our Public Virtual Server platform in Germany is back, you might again experience degraded performance of your Virtual Server. Together with the supplier, LeaseWeb engineers are working on solving this issue as soon as possible.

Please be assured that we will do our utmost to keep the impact as low as possible, but despite our efforts you might experience performance issues on your services.

We will update you again once we have more information.

Time: October 13, 2015 09:00:00 (CEST)
Dear LeaseWeb customer,

Due to high load on our Public Virtual Server platform in Germany, you might experience degraded performance of your Virtual Server. Together with the supplier, LeaseWeb engineers are investigating the cause of this issue.

Please be assured that we will do our utmost to keep the impact as low as possible, but despite our efforts you might experience performance issues on your services.

We will update you again once we have more information.

Time: October 12, 2015 18:47:00 (CEST)
[Update October 12th 20:30 CEST]

Due to the high load we are experiencing after the unexpected storage event we had to restart some of the VM's running on the platform to bring down the load on the platform. The restarting of the VM's will take some time to complete.

We sincerely apologize for this inconvenience.

We will update this post as soon as more information becomes available

[Update October 12th 20:00 CEST]

Unfortunately the stabilizing of the platform is taking longer then we expected.
Some of the instances running on this platform have been restarted due to the unexpected storage event.

We will update this post as soon as more information becomes available

[Original message]

Dear LeaseWeb customer,

We encountered an unexpected event on our storage platform, resulting in a failover to the second (redundant) storage head. This possibly leads to a temporary storage performance degradation of your instance(s).
Together with the supplier, our engineers are investigating the cause of this issue.

Please be assured that we will do our utmost to keep the impact as low as possible, but despite our efforts you might experience some performance issues.

At this time the platform is stabilizing again and we expect performance to normalize in the coming minutes.

We will update you again once we have more information.

Time: October 9, 2015 09:00:00 (EDT)
Dear LeaseWeb customer,

Due to an unexpected event during corrective power maintenance in our WDC-01 data center, you might have experienced an outage and/or interruptions of your Virtual Server.

LeaseWeb engineers were able to quickly isolate the cause of this issue and the connectivity is restored since 09:20 EDT.

Our apologies for the inconvenience caused.

Time: October 9, 2015 11:30:00 (CEST)
Dear LeaseWeb customer,

Today at 11:30 CEST we experienced a failure on our Linux Shared Webhosting platform in the Netherlands. LeaseWeb engineers were able to quickly isolate the cause of this issue and the platform is available again since 11:45 CEST.

As result of this failure, your website was temporary unavailable. Our apologies for the inconvenience caused.

Time: October 7, 2015 04:13:00 (CEST)
Dear Customer,

We are experiencing an issue with a line card in our datacenter AMS-01 that can affect the connectivity between NL and US. You might experience high latency and/or packet loss. We are working on fixing the problem and we will update you as the situation evolves.
[UPDATE 05:00] We rerouted traffic between NL and US and connectivity should be restored.

Please contact us at [email protected] if you still encounter issues. We apologize for any inconvenience.

Time: October 7, 2015 11:30:00 (CEST)
Dear LeaseWeb Customer,

[Update 12:25]
The linecard has successfully been replaced. At this moment are we re-routing traffic, which could still result in higher latency.

[Original]
Today between 11:30 and 13:00 CEST, we will perform an emergency linecard replacement on one of our peering routers in our core network. This has to be done to guarantee the stability and reliability of our network.

There will be no direct impact for your services, but you could encounter slightly higher latency than usual, due to impact on our peering network.

We will update this NOC posting once more information becomes available.

For further information, please contact [email protected].

Time: October 2, 2015 14:30:00 (CEST)
Dear LeaseWeb Customer,

[Final Update 16:30]
We can confirm the issue has been resolved, all connectivity is now restored. If you still encounter connectivity issues, please create a ticket via the Self Service Centre or by sending an e-mail to [email protected]

[Update 15:35]
We have located the cause of the issue and have implemented a work around.
The connectivity issues where most likely caused by a software bug on one of our core routers. We will investigate the issue further in co-operation with the vendor.

[Original]
We are experiencing connectivity issues on the NL part of our network.
We are currently investigating the cause of this issue and determine the exact impact. We will provide an update on our NOC page once more information becomes available.

If you need further information, please open a ticket via the LeaseWeb Customer Portal, or contact us at [email protected].