Category Archives: Leaseweb

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01 feb

[WDC-01] Packet loss due to DDoS attack

Time: February 1, 2014 09:45:00 (CET)
Dear Customer,

We were experienced high latency and packet loss due to an incoming DDoS attack in part of our network in WDC-01.

The following prefixes might have been affected:

108.59.0.0/20
162.210.192.0/21
192.96.200.0/21
198.7.56.0/21
199.115.112.0/21
199.58.84.0/22
207.244.64.0/18
2604:9A00:2100::/40
…………
91.242.214.0/23

We have found the attacked IP address and have taken action, the latency is back to normal. Sorry for any inconvenience caused.

If you notice any issues, please contact our support department via [email protected] or by creating a ticket via SSC.

31 jan

[NL, AMS-01] Premium network firewall issues

Time: January 31, 2014 13:54:00 (CET)
Dear Customer,

We have experienced a member of the redundant firewall cluster failing. Depending on were you are connected you might experienced degraded performance or packet-loss.

We are investigating and updates will follow.

Possible affected ranges:
95.211.65.0/25
95.211.65.128/26
95.211.67.192/27
95.211.68.0/26
95.211.42.128/27
82.192.76.64/26
95.211.69.0/27
85.17.243.192/27
95.211.71.128/27
94.75.198.160/27

30 jan

[NL, AMS-01] Premium Network connectivity issues

Time: January 30, 2014 13:20:00 (CET)
Dear Customer,

We just experienced a network issue on the Premium network in AMS01. The time-frame was between 13:20 and 13:40 CET. The issue was caused by a large DDoS attack.

The following prefixes were affected:

94.75.192.0/18
95.211.0.0/19
62.212.75.0/24
82.192.87.0/24
2001:1AF8:4400::/40
…………
5.61.248.0/24
37.1.144.0/24
46.182.176.0/22
77.81.240.0/21
87.236.96.0/21
90.156.224.0/20
94.124.56.0/21
145.255.128.0/21
193.107.18.0/24
212.7.193.128/25
212.7.192.128/25
2A01:9400:2::/48
2A02:CC8::/32
2A03:E280:0:1::/64

If you need further information, please open a ticket via the LeaseWeb Self Service Center, or contact us at [email protected].

30 jan

[NL, AMS-01] Connectivity issues [Update]

Between 22:05 and 22:15 we experienced connectivity issues towards a part of our network. This could have resulted in packet-loss and/or higher latency. The reason for this is still under investigation. Affected prefixes:

5.79.64.0/20
37.48.64.0/19

We will post an update(s) when we have more information available.

Update: The cause have been found and is resolved by applying a filter on the affected router, to prevent this in the future.

30 jan

[NL, AMS-01] Connectivity issues

Time: January 29, 2014 22:05:00 (CET)

Between 22:05 and 22:15 we experienced connectivity issues towards a part of our network. This could have resulted in packet-loss and/or higher latency. The reason for this is still under investigation. Affected prefixes:

5.79.64.0/20
37.48.64.0/19

29 jan

[NL, AMS-01] LeaseWeb Cloud Storage maintenance on AMS01

 till 

We would like to inform you about a scheduled maintenance on a part of our LeaseWeb Cloud platform in the Netherlands at Tuesday January 30th 2014, starting at 11.30AM CET.
All affected LeaseWeb Cloud customers will be informed separately by e-mail about the maintenance. If you did not receive an e-mail, your Cloud instance(s) are not affected.

LeaseWeb has to upgrade and expand the storage system which is used by your hosted platform at LeaseWeb. Please read below mentioned carefully to avoid any kind of miscommunication, data loss and/or data corruption. The maintenance is to assure the continuity of our services to you with an up-to-date platform in prevention of possible disruptions. This maintenance will not require activities of the customer and should not impact availability of the platform.

We do not expect any downtime unless an unforeseen event occurs.

Customer activities:
– Ensure all backup jobs are finished before the announced date and time
– Subscribe and/or check our NOC page for available progress updates

LeaseWeb activities:
– Start with the maintenance at 11.30AM CET | January 30th 2014.
– Expected duration is 4 hours
– An hourly update will be provided via our NOC page.

If you have any kind of questions and/or any kind of interferences, please contact [email protected].

29 jan

Maintenance shared hosting systems

 till 

Leaseweb will perform maintenance on our shared hosting platforms to update the Linux systems to the latest patch-levels.

This maintenance will impact the Self Cervice Center, Webhosting backend and SQL, Mailhosting, including bSMTP and webmail, and DNS hosting. These services may be interrupted for short periods of time as reboots are necessary.

This maintenance affects all entities of LeaseWeb. We will monitor our platform to ensure that everything is running properly after the maintenance.

If you need further information, please open a ticket via the LeaseWeb Self Service Center, or contact us at [email protected].

26 jan

[NL, AMS-01] Reachability problems on the Premium Network due to dDoS attack

Time: January 26, 2014 11:51:00 (CET)

Dear Customer,

Due to a recent attack there might have been packet loss or higher latency between 11:55-12:05 towards our premium network in AMS01, Netherlands. The attack is currently filtered and therefore resolved.

Affected Prefixes:

94.75.192.0/18
95.211.0.0/19
62.212.75.0/24
82.192.87.0/24
2001:1AF8:4400::/40
5.61.248.0/24
37.1.144.0/24
46.182.176.0/22
77.81.240.0/21
87.236.96.0/21
90.156.224.0/20
94.124.56.0/21
145.255.128.0/21
193.107.18.0/24
212.7.193.128/25
212.7.192.128/25
2A01:9400:2::/48
2A02:CC8::/32
2A03:E280:0:1::/64

We apologize for the inconvenience. If you need any further information, or still experience issues please contact us at [email protected]. We apologize for the inconvenience.

23 jan

[NL, AMS-01] LeaseWeb Cloud Storage maintenance on AMS01

Startdate: January 30, 2014 11:30:00 (CET)
Enddate: January 30, 2014 15:30:00 (CET)

Dear LeaseWeb Customer,

We would like to inform you about a scheduled maintenance on a part of our LeaseWeb Cloud platform in the Netherlands at Tuesday January 30th 2014, starting at 11.30AM CET.
All affected LeaseWeb Cloud customers will be informed separately by e-mail about the maintenance.
If you did not receive an e-mail, your Cloud instance(s) are not affected.

LeaseWeb has to upgrade and expand the storage system which is used by your hosted platform at LeaseWeb.
Please read below mentioned carefully to avoid any kind of miscommunication, data loss and/or data corruption. The maintenance is to assure the continuity of our services to you with an up-to-date platform in prevention of possible disruptions. This maintenance will not require activities of the customer and should not impact availability of the platform.

We do not expect any downtime unless an unforeseen event occurs.

Customer activities:
– Ensure all backup jobs are finished before the announced date and time
– Subscribe and/or check our NOC page for available progress updates

LeaseWeb activities:
– Start with the maintenance at 11.30AM CET | January 30th 2014.
– Expected duration is 4 hours
– An hourly update will be provided via our NOC page: http://leasewebnoc.com/en/maintenance

If you have any kind of questions and/or any kind of interferences, please contact [email protected].

Trusting to have informed you sufficiently,

21 jan

[NL, AMS-01] Premium Network connectivity issues

Time: January 21, 2014 22:44:00 (CET)
Dear Customer,

We just experienced a network issue on the Premium network in AMS01.
The time-frame was between 22:29 and 22:34 CET.
The issue was caused by large dDoS attacks

The following prefixes are affected:

94.75.192.0/18
95.211.0.0/19
62.212.75.0/24
82.192.87.0/24
2001:1AF8:4400::/40

…………

5.61.248.0/24
37.1.144.0/24
46.182.176.0/22
77.81.240.0/21
87.236.96.0/21
90.156.224.0/20
94.124.56.0/21
145.255.128.0/21
193.107.18.0/24
212.7.193.128/25
212.7.192.128/25
2A01:9400:2::/48
2A02:CC8::/32
2A03:E280:0:1::/64

If you need further information, please open a ticket via the LeaseWeb Self Service Center, or contact us at [email protected].