Category Archives: Leaseweb

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17 jan

[NL, AMS-01] Premium Network connectivity issues

Time: January 17, 2014 19:43:00 (CET)
Dear Customer,

We have experienced a network interruption between 19:01 and 19:07.
The issue was caused by a very large dDoS attacks that resulted in congestion on the uplinks and caused the routing protocol to flap.
The issue has been mitigated and connectivity has been restored.

The following prefixes are affected:

94.75.192.0/18
95.211.0.0/19
62.212.75.0/24
82.192.87.0/24
2001:1AF8:4400::/40

…………

5.61.248.0/24
37.1.144.0/24
46.182.176.0/22
77.81.240.0/21
87.236.96.0/21
90.156.224.0/20
94.124.56.0/21
145.255.128.0/21
193.107.18.0/24
212.7.193.128/25
212.7.192.128/25
2A01:9400:2::/48
2A02:CC8::/32
2A03:E280:0:1::/64

If you need further information, please open a ticket via the LeaseWeb Self Service Center, or contact us at [email protected].

16 jan

[NL, AMS-01] High volume connectivity issues

Time: January 16, 2014 00:49:00 (CET)
Dear Customer,

You might have experienced service disruption(unreachability, packet loss) between 00:30 and 00:40.
The issue was caused by a large dDoS congesting one of the uplinks.
The issue has been mitigated and connectivity has been restored.

The following prefixes might have been affected :
62.212.84.0/24
85.17.84.0/24
94.75.217.0/24
94.75.220.0/22
94.75.229.0/24
94.75.234.0/24
94.75.240.0/24
94.75.253.0/24
95.211.92.0/23
2001:1AF8:4030::/44
…………
5.44.144.0/22
212.7.192.0/22
212.7.199.0/25
212.7.203.0/24
2A01:9400:3::/48

15 jan

[NL, AMS-01] Premium Network connectivity issues [Update]

Time: January 15, 2014 19:11:00 (CET)
Dear Customer,

We have experienced a network interruption between 19:01 and 19:07.
The issue was caused by a very large dDoS attacks that resulted in congestion on the uplinks and caused the routing protocol to flap.
The issue has been mitigated and connectivity has been restored.

The following prefixes are affected:

82.192.64.0/23
83.149.102.0/23
95.211.72.0/21
95.211.106.0/23
95.211.108.0/22
95.211.112.0/20
95.211.134.0/23
95.211.160.0/23
95.211.176.0/21
95.211.216.0/21
95.211.232.0/21
2001:1AF8:4500::/40
…………
31.186.170.0/24
37.61.232.0/24
46.226.192.0/22
62.212.75.128/26
82.192.64.0/23
92.114.86.0/23
93.176.128.0/23
94.177.98.0/23
109.70.12.0/22
185.19.214.0/25
185.24.174.0/24
188.95.136.0/23
190.105.195.0/24
212.7.200.0/22
212.7.214.0/24
190.105.195.0/24
2A01:9400:1::/48
2A02:40C0:2::/48
2A02:4900::/44

15 jan

[NL, AMS-01] Premium Network connectivity issues [Update]

Time: January 15, 2014 11:16:00 (CET)
Dear Customer,

We just experienced a network issue on the Premium network in AMS01. The time-frame was between 10:36 and 10:39 CET.

The following prefixes are affected:
62.212.64.0/22
62.212.68.0/23
62.212.70.0/24
85.17.128.0/17
95.211.32.0/21
82.192.79.0/24
85.17.87.0/24
85.17.92.0/22
95.211.164.0/22
85.17.112.0/23
2001:1AF8:4100::/40

…………..

212.7.204.0/23
185.16.84.0/24

…………

62.212.92.0/24
85.17.68.0/22
85.17.135.0/24
85.17.152.0/23
85.17.158.0/24
85.17.166.0/24
85.17.169.0/24
85.17.176.0/24
85.17.181.0/24
85.17.186.0/24
85.17.193.0/24
85.17.252.0/24
95.211.48.0/21
95.211.56.0/23
2001:1AF8:4200::/40

…………

37.75.152.0/21
80.65.32.0/20
82.192.67.0/24
82.192.69.0/24
85.234.224.0/19
91.224.38.0/23
159.255.192.0/22
178.18.20.0/23
178.18.22.0/24
185.24.240.0/24
193.27.72.0/23
194.0.197.0/24
195.140.240.0/22
2A02:BC0::/32
2A03:7480::/44
…………

62.212.67.0/24
62.212.71.0/24
62.212.74.0/24
62.212.91.0/24
82.192.76.0/23
82.192.86.0/24
82.192.92.0/23
85.17.134.0/24
85.17.199.0/24
85.17.202.0/23
85.17.204.0/23
85.17.206.0/24
85.17.219.0/24
85.17.226.0/23
85.17.228.0/22
85.17.232.0/24
85.17.235.0/24
85.17.236.0/23
85.17.238.0/24
85.17.240.0/22
85.17.244.0/23
95.211.40.0/21
95.211.58.0/23
95.211.62.0/23
95.211.64.0/21
95.211.164.0/22
94.75.226.0/26
85.17.245.0/27
2001:1AF8:4300::/40

…………

93.190.220.0/22
31.186.168.0/23
195.14.21.0/24
2A02:40C0:1::/48

The cause is unknown and an update will be posted once the cause is known.

14 jan

[NL, AMS-01] High volume connectivity issues [Update]

Time: January 14, 2014 18:45:00 (CET)
Dear Customer,

We are currently experiencing a network interruption at this moment, the issue is being caused by a hardware failure. An engineer is on-route to replace the broken part.

The following prefixes are affected:

95.211.149.190/26
95.211.141.126/26
95.211.136.126/26
95.211.156.30/27
95.211.201.238/28
95.211.91.126/27
85.17.73.222/27
62.212.88.158/27
95.211.146.142/28
95.211.149.6/29
95.211.159.62/26

2001:1af8:4010:a047::1/64
2001:1af8:4010:a032::1/64

Apologies for the inconvenience caused.

[Update 14-01-2014 20:20 CET]
Line-card has been replaced successfully and all services are back to normal.

If you need any further information, or still experience issues please contact us at [email protected].
We apologize for the inconvenience caused.

14 jan

[NL, AMS-01] LeaseWeb Cloud Storage maintenance on AMS01 [Update]

Startdate: January 14, 2014 10:00:00 (CET)
Enddate: January 14, 2014 13:00:00 (CET)

Dear LeaseWeb Customer,

[ UPDATE]
Due to unforeseen circumstances, we have decided to postpone the scheduled maintenance to a later date.
A new maintenance window will be scheduled.

We would like to inform you about a scheduled maintenance on a part of our LeaseWeb Cloud platform in the Netherlands at Tuesday January 14th 2014, starting at 10.00AM CET.
All affected LeaseWeb Cloud customers will be informed separately by e-mail about the maintenance.
If you did not receive an e-mail, your Cloud instance(s) are not affected.

LeaseWeb has to upgrade and expand the storage system which is used by your hosted platform at LeaseWeb.
Please read below mentioned carefully to avoid any kind of miscommunication, data loss and/or data corruption. The maintenance is to assure the continuity of our services to you with an up-to-date platform in prevention of possible disruptions. This maintenance will not require activities of the customer and should not impact availability of the platform.

We do not expect any downtime unless an unforeseen event occurs.

Customer activities:
– Ensure all backup jobs are finished before the announced date and time
– Subscribe and/or check our NOC page for available progress updates

LeaseWeb activities:
– Start with the maintenance at 10.00AM CET | January 14th 2014.
– Expected duration is 2-3 hours
– An hourly update will be provided via our NOC page: http://leasewebnoc.com/en/maintenance

If you have any kind of questions and/or any kind of interferences, please contact [email protected].

Trusting to have informed you sufficiently,

12 jan

[NL, AMS-01] Premium Network connectivity issues [Update]

Time: January 12, 2014 16:06:00 (CET)
Dear Customer,

We are currently experiencing a network interruption at this moment, the issue is being caused by multiple dDoS attacks.
We are investigating the issue and will post a update when it has been resolved.

The following prefixes are affected:

Update
@16:30
We are still troubleshooting and trying to stabilise traffic levels.

Update
@16:40
Traffic levels are back to normal and platform is now stable again.
…………

62.212.64.0/22
62.212.68.0/23
62.212.70.0/24
85.17.128.0/17
95.211.32.0/21
82.192.79.0/24
85.17.87.0/24
85.17.92.0/22
95.211.164.0/22
85.17.112.0/23
2001:1AF8:4100::/40

…………..

212.7.204.0/23
185.16.84.0/24

…………

62.212.92.0/24
85.17.68.0/22
85.17.135.0/24
85.17.152.0/23
85.17.158.0/24
85.17.166.0/24
85.17.169.0/24
85.17.176.0/24
85.17.181.0/24
85.17.186.0/24
85.17.193.0/24
85.17.252.0/24
95.211.48.0/21
95.211.56.0/23
2001:1AF8:4200::/40

…………

37.75.152.0/21
80.65.32.0/20
82.192.67.0/24
82.192.69.0/24
85.234.224.0/19
91.224.38.0/23
159.255.192.0/22
178.18.20.0/23
178.18.22.0/24
185.24.240.0/24
193.27.72.0/23
194.0.197.0/24
195.140.240.0/22
2A02:BC0::/32
2A03:7480::/44
…………

62.212.67.0/24
62.212.71.0/24
62.212.74.0/24
62.212.91.0/24
82.192.76.0/23
82.192.86.0/24
82.192.92.0/23
85.17.134.0/24
85.17.199.0/24
85.17.202.0/23
85.17.204.0/23
85.17.206.0/24
85.17.219.0/24
85.17.226.0/23
85.17.228.0/22
85.17.232.0/24
85.17.235.0/24
85.17.236.0/23
85.17.238.0/24
85.17.240.0/22
85.17.244.0/23
95.211.40.0/21
95.211.58.0/23
95.211.62.0/23
95.211.64.0/21
95.211.164.0/22
2001:1AF8:4300::/40

…………

93.190.220.0/22
31.186.168.0/23
195.14.21.0/24
2A02:40C0:1::/48

10 jan

[NL, AMS-01] Reachability problems on the Premium Network due to DDoS attack [Update]

Time: January 10, 2014 08:05:00 (CET)
Dear Customer,

Due to a recent attack there might have been packet loss or higher latency between 07:55-08:15 towards our premium network in AMS01, Netherlands. The attack is currently filtered and therefore resolved.

Affected Prefixes:

94.75.192.0/18
95.211.0.0/19
62.212.75.0/24
82.192.87.0/24
2001:1AF8:4400::/40

…………

5.61.248.0/24
37.1.144.0/24
46.182.176.0/22
77.81.240.0/21
87.236.96.0/21
90.156.224.0/20
94.124.56.0/21
145.255.128.0/21
193.107.18.0/24
212.7.193.128/25
212.7.192.128/25
2A01:9400:2::/48
2A02:CC8::/32
2A03:E280:0:1::/64

We apologize for the inconvenience. If you need any further information, or still experience issues please contact us at [email protected]. We apologize for the inconvenience.
Visit http://leasewebnoc.com/en/networkstatus/premium-network-connectivity-issues-4 to track updates and progress.

08 jan

[NL, AMS-01] Premium Network connectivity issues

Time: January 8, 2014 05:50:00 (CET)
Dear Customer,

We experienced a network interruption between 05:50-06:00 and between 10:00-10:15 CET. The issue was caused by multiple DDoS attacks, they are filtered at the moment.

Impact for the following prefixes:
94.75.192.0/18
95.211.0.0/19
62.212.75.0/24
82.192.87.0/24
5.61.248.0/24
37.1.144.0/24
46.182.176.0/22
77.81.240.0/21
87.236.96.0/21
90.156.224.0/20
94.124.56.0/21
145.255.128.0/21
193.107.18.0/24
212.7.193.128/25
212.7.192.128/25

2A01:9400:2::/48
2A02:CC8::/32
2A03:E280:0:1::/64
2001:1AF8:4400::/40

If you are still experiencing issues, or require assistance, please contact us via [email protected] or create a ticket via the SSC.