Time: June 6, 2018 13:00:00 (UTC)
Dear Leaseweb Customer,

You may have experienced increased latency or packet loss to and from our LON-11 data center between 10:00 – 10:15 UTC today.

The root cause has been traced to a subsea cable cut in our carrier's network.

After further investigation, we identified that the same carrier circuit flapped between 00:00 – 00:15 UTC which might have caused connectivity issues.

We are in touch with our carrier regarding this matter, and further updates will follow.

Time: May 27, 2018 14:30:00 (UTC)
[UPDATE]

Dear Leaseweb customer,

The root cause was traced back to a memory issue on one of our core routers, which caused the BGP sessions to drop. In order to improve stability and performance of the router, we will schedule an emergency maintenance to upgrade the software version on this core router.

We will notify you via a separate email with the date/time and impact of the emergency software upgrade.

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Dear Leaseweb Customer,

We experienced network connectivity issues between 14:30 and 14:50 UTC on one of our core routers which affected the whole AMS-01 datacenter. During the event we noticed that some of the BGP sessions on one of the core routers flapped which caused the issues to happen.

We will further investigate the root cause and follow up with the appropriate actions.

Please contact our support team if you are currently still experiencing network connectivity issues within the AMS-01 datacenter.

Time: May 27, 2018 14:30:00 (UTC)
Dear LeaseWeb Customer,

We experienced network connectivity issues between 14:30 and 14:50 UTC on one of our core routers which affected the whole AMS-01 datacenter.

We will further investigate the root cause and follow up with the appropriate actions.

Please contact our support team if you are currently still experiencing network connectivity issues within the AMS-01 datacenter.

Time: May 3, 2018 10:04:00 (UTC)
Dear LeaseWeb Customer,

You may have experienced connectivity issues between 09:50 UTC and 10:10 UTC in our AMS-01 data center.

We are currently investigating the cause of the connectivity issues and we will provide updates as soon as we have more information available.

Time: April 28, 2018 19:05:00 (UTC)
Dear LeaseWeb Customer,

You may have experienced connectivity issues between 16:40 UTC and 17:10 UTC in our AMS-01 and AMS-11 data centers.

This was caused by a routing processor crash that one of our providers experienced.

Issue is now resolved.

If you are still experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at [email protected]