Startdate: September 11th 2012 06:00:00 (CEST)
Enddate: September 11th 2012 07:00:00 (CEST)

Dear Customer,

We decided to upgrade one line card on the Premium network. Since the premium network consists of a pair of routers that are using HSRP for redundancy, the downtime will be kept at minimum. You might notice some packet-loss though. The maintenance will be performed on the 11th of September, starting at 06:00 till 07:00 CEST.

Impacted prefixes are:

IPv4:
46.165.204.0 /24
46.165.205.128 /26
46.165.205.192 /27

IPv6:
2A00:C98:2200:A000::/64
2A00:C98:2200:A001::/64
2A00:C98:2200:A002::/64
2A00:C98:2200:A003::/64
2A00:C98:2200:A004::/64
2A00:C98:2200:A005::/64

Kind regards,

LeaseWeb NOC

Time: August 29th 2012 13:28:00
Dear Customer,

At the moment there are issues in the German (Frankfurt and Wuppertal) network. Affected prefixes:
46.165.192.0/18
2A00:C98::/32

There might be more prefixes impacted. Please contact our support if you have an outage and are not included in the list.

We are currently investigating the cause of this and will update this page when there is further information available.

Kind regards,

LeaseWeb NOC

Update @ 13:40
We have received an update that the datacentre in Frankfurt has a power outage. Our engineers are working on this with the highest priority. We will update when there is more information available.

Update @ 13:45
Power is restored and services are booting. BGP sessions are restoring between routers, however traffic flow is currently disabled on the impacted routers due to ARP load. Once load is recovered we will start enabling interfaces. This rule applies to the legacy network. The new environment is online and ARP is relearning.

Update @ 14:15
Currently the routers are almost all restored. One router in Wuppertal is still offline due to load. This will take some time to restore. We will enable interface-per-interface for this router.

Update @ 14:40
After enabling interface-per-interface the wupertal router 1 crashed. We are therefore still working on fixing the last remaining router. Please stand-by for updates on this page.

Update @ 15:31
Wupertal router 1 is stable again and is in operation.
If you still see issues please contact support.

Time: August 29th 2012 13:28:00
Dear Customer,

At the moment there are issues in the German (Frankfurt and Wuppertal) network. Affected prefixes:
46.165.192.0/18
2A00:C98::/32

There might be more prefixes impacted. Please contact our support if you have an outage and are not included in the list.

We are currently investigating the cause of this and will update this page when there is further information available.

Kind regards,

LeaseWeb NOC

Update @ 13:40
We have received an update that the datacentre in Frankfurt has a power outage. Our engineers are working on this with the highest priority. We will update when there is more information available.

Update @ 13:45
Power is restored and services are booting. BGP sessions are restoring between routers, however traffic flow is currently disabled on the impacted routers due to ARP load. Once load is recovered we will start enabling interfaces. This rule applies to the legacy network. The new environment is online and ARP is relearning.

Update @ 14:15
Currently the routers are almost all restored. One router in Wuppertal is still offline due to load. This will take some time to restore. We will enable interface-per-interface for this router.

Update @ 14:40
After enabling interface-per-interface the router crashed. We are therefore still working on fixing the last remaining router. Please stand-by for updates on this page.

Time: August 29th 2012 13:28:00
Dear Customer,

At the moment there are issues in the German (Frankfurt and Wuppertal) network. Affected prefix:
46.165.192.0/18
2A00:C98::/32

There might be more prefixes impacted. Please contact our support if you have an outage and are not included in the list.

We are currently investigating the cause of this and will update this page when there is further information available.

Kind regards,

LeaseWeb NOC

Update @ 13:40
We have received an update that the datacentre in Frankfurt has a power outage. Our engineers are working on this with the highest priority. We will update when there is more information available.

Update @ 13:45
Power is restored and services are booting. BGP sessions are restoring between routers, however traffic flow is currently disabled on the impacted routers due to ARP load. Once load is recovered we will start enabling interfaces. This rule applies to the legacy network. The new environment is online and ARP is relearning.

Startdate: August 28th 2012 08:30:00 (CEST)
Enddate: August 28th 2012 12:00:00 (CEST)

Dear customer,

Tuesday 28th of August we perform maintenance on our hosted systems.

Maintenance will be performed on:
– All servers within Linux webhosting
– All servers within Windows webhosting
– All servers of the Mail platform
– All servers of the DNS platform
– All servers of the Mirror platform

All services for customers will be interrupted between 8:30 and 12:00 CET for short periods of time due to eventual reboots.

Shared hosting customers are using a fully managed shared platform. In order to guarantee best possible uptime and performance we have to do regular maintenance.

Any questions regarding this maintenance? Please contact [email protected]

Time: August 26th 2012 00:43:00
Dear Customer,

————

*Update-2012-08-26 01:39 AM CEST:

The issues has been fixed, and the network connectivity completely restored.

————

Please be informed that we are experiencing issues in one of our routers in Wuppertal. Certain IPs that are hosted behind Wup-SR1 are unreachable. Please refer below for the affected subnets.

Affected IP subnets:
– 37.1.216.0/21
– 37.58.48.0/20
– 46.166.151.0/24
– 46.166.152.0/21
– 217.20.126.0/23
– 217.20.120.0/22
– 217.20.112.0/21
– 176.65.160.0/21
– 178.162.128.0/17
– 188.72.192.0/18
– 91.191.160.0/21
– 89.149.192.0/18
– 84.16.224.0/19
– 78.159.96.0/19
– 95.168.160.0/19
– 212.95.32.0/19
– 77.223.144.0/23
– 217.73.56.0/21
– 46.166.152.0/21

http://leasewebnoc.com/en/networkstatus/leaseweb-germany-wuppertal-router-down

We do our utmost to fix the issues asap.

Time: August 26th 2012 00:43:00
Dear Customer,

Please be informed that we are experiencing issues in one of our routers in Wuppertal. Certain IPs that are hosted behind Wup-SR1 are unreachable. Please refer below for the affected subnets.

Affected IP subnets:
– 37.1.216.0/21
– 37.58.48.0/20
– 46.166.151.0/24
– 46.166.152.0/21
– 217.20.126.0/23
– 217.20.120.0/22
– 217.20.112.0/21
– 176.65.160.0/21
– 178.162.128.0/17
– 188.72.192.0/18
– 91.191.160.0/21
– 89.149.192.0/18
– 84.16.224.0/19
– 78.159.96.0/19
– 95.168.160.0/19
– 212.95.32.0/19
– 77.223.144.0/23
– 217.73.56.0/21
– 46.166.152.0/21

http://leasewebnoc.com/en/networkstatus/leaseweb-germany-wuppertal-router-down

We do our utmost to fix the issues asap.