Startdate: July 16th 2012 07:00:00 (CEST)
Enddate: July 16th 2012 09:00:00 (CEST)

NOC improvement

Dear customer,

Next Monday, 16th of July, we will change the way announcements are posted on our NOC status page.

There used to be only one channel announcing all incidents and maintenance. In some cases this resulted in sending out statuses about products you might not be interested in.

Starting Monday, announcements will be posted in the corresponding categories. You will only receive updates on categories to which you have subscribed. Below you will find an explanation on how to change your subscription and an overview of the different categories.

How to change my subscribed categories?
Currently you are subscribed to all categories. There are two ways to change your subscription:

1. The first option is to change your settings in the Self Service Center. Go to My Account, select Notification settings and choose Network (NOC) from the menu on the left. Behind your listed email address you will find the ‘set categories’ option.
2. The second method is to use the link provided in the NOC announcement e-mails. Each mail will contain a link to change your subscribed categories.

The NOC categorizations explained

• Network: Provides the status for the whole LeaseWeb network infrastructure. All services depend on this network, it is therefore recommended to select this category at all times.
• Datacenter: Gives status updates regarding the datacenter related topics, such as power, cooling and maintenance announcements.
• Mail: Displays all announcements about the LeaseWeb shared mail platform. This is a part of webhosting, batched SMTP and SMTP relay services.
• DNS: Announcements related to our authoritative and resolving name server infrastructure are published here. This infrastructure ensures that your domain zone bought at LeaseWeb is accessible and resolves DNS requests from servers bought at LeaseWeb.
• Express Cloud: Shows the status of the Express Cloud infrastructure and SAN storage.
• Private/Premium cloud: Provides the status of the Private and Premium Cloud infrastructure and SAN storage.
• Webhosting: Announces the status of our shared webhosting platforms for the webhosting product.

If you have any questions regarding this change, please send an email to [email protected].

Kind regards,

LeaseWeb Support

Startdate: July 17th 2012 05:00:00 (CEST)
Enddate: July 17th 2012 08:00:00 (CEST)

Dear Customer,

As part of our commitment to continually improve the level of service you receive from LeaseWeb we are undertaking this maintenance.

During this maintenance we will upgrade the software on one of our high volume core routers in EvoSwitch. We've experienced issues before when doing this upgrade, therefore we have planned a maintenance window of 3 hours. During this maintenance we have our vendor standby to assist us.

Affected IP ranges:
85.17.24.0/21
82.192.94.0/23
83.149.124.0/22
62.212.85.0/24
82.192.84.0/23
83.149.70.0/23
95.211.136.0/21
212.7.212.0/23
62.212.82.0/24
62.212.88.0/23
95.211.144.0/20
88.208.57.0/24
46.243.0.0/22
88.208.50.0/23
216.59.55.0/24
88.208.44.0/23
88.208.43.0/24
88.208.52.0/22
88.208.58.0/23
216.59.60.0/24
46.243.4.0/23

2001:1af8:4010::/44

Kind regards,

LeaseWeb – NOC

[20120716 4:00 PM] Due to the issues we have experienced today on the high volume core platform, we are forced to postpone this maintenance. An emergency maintenance will be planned within the same timeframe to upgrade the software version of the router which caused the issues we had today.

Startdate: July 3rd 2012 07:00:00 (CEST)
Enddate: July 3rd 2012 08:00:00 (CEST)

Dear Customer,

As part of our commitment to continually improve the level of service you receive from LeaseWeb we are undertaking this maintenance.

During this maintenance we will change internal routing protocols.

No downtime is expected, however you may notice short packet loss up to 30 minutes within the maintenance window.

Affected IP ranges:
85.17.24.0/21
82.192.94.0/23
83.149.124.0/22
62.212.85.0/24
82.192.84.0/23
83.149.70.0/23
95.211.136.0/21
212.7.212.0/23
62.212.82.0/24
62.212.88.0/23
95.211.144.0/20
88.208.57.0/24
46.243.0.0/22
88.208.50.0/23
216.59.55.0/24
88.208.44.0/23
88.208.43.0/24
88.208.52.0/22
88.208.58.0/23
216.59.60.0/24
46.243.4.0/23

2001:1af8:4010::/44

Kind regards,

LeaseWeb – NOC

[UPDATE 07:01] The maintenance has been performed, all went fine.

Startdate: July 4th 2012 05:30:00 (CEST)
Enddate: July 4th 2012 07:30:00 (CEST)

Dear Customer,

****Update-04-07-2012 07:40 CEST:

We have successfully implemented the planned changes. There were roughly 40 minutes of outage. We apologize for the inconvenience caused.

As part of our commitment to continually improve the level of service you receive from LeaseWeb we are undertaking this maintenance.

During the maintenance, we're going to modify the routing setup partially on our edge routers.

We expect an outage during the maintenance, however we will do our utmost to make this downtime as short as possible.

Affected IP subnets:
– 37.1.216.0/21
– 37.58.48.0/20
– 46.166.151.0/24
– 46.166.152.0/21
– 217.20.126.0/23
– 217.20.120.0/22
– 217.20.112.0/21
– 176.65.160.0/21
– 178.162.128.0/17
– 188.72.192.0/18
– 91.191.160.0/21
– 89.149.192.0/18
– 84.16.224.0/19
– 78.159.96.0/19
– 95.168.160.0/19
– 212.95.32.0/19
– 77.223.144.0/23
– 217.73.56.0/21
– 46.166.152.0/21

We do apologize for any inconvenience caused.

Kind regards,

LeaseWeb – NOC

Startdate: July 5th 2012 06:00:00 (CEST)
Enddate: July 5th 2012 07:00:00 (CEST)

Dear Customer,

As part of our commitment to continually improve the level of service you receive from LeaseWeb we are undertaking this maintenance.

During this maintenance we will upgrade hardware on one of our standard network distribution routers in EvoSwitch.

Hence this is a redundant platform, the swap of the hardware, will not be done simultaneously on same routers and you should actually see no impact of the maintenance. Since the active router needs to change to the secondary router, there is a loss of connectivity expected for a couple of seconds, but should recover within seconds/minutes.

Affected IP ranges:
85.17.128.0/17
82.192.72.0/21
82.192.92.0/23
95.211.62.0/23
62.212.64.0/20
95.211.32.0/21
62.212.90.0/23
82.192.67.0/24
95.211.48.0/21
95.211.56.0/22
85.17.68.0/22
95.211.64.0/21
82.192.68.0/22
85.17.87.0/24
85.17.88.0/23
85.17.92.0/22
82.192.86.0/24
94.75.226.0/24
91.215.156.0/24
31.186.168.0/23
212.7.204.0/23
95.211.40.0/21
62.212.76.0/22
95.211.164.0/22
62.212.81.0/24

Kind Regards,

Leaseweb

[ UPDATE }

Dear Customer,

The maintenance had been completed,
although you shouldn't have experienced any downtime, please contact our support team if you have any issues.

Kind Regards,

Leaseweb

Startdate: July 3rd 2012 06:00:00 (CEST)
Enddate: July 3rd 2012 07:00:00 (CEST)

Dear Customer,

As part of our commitment to continually improve the level of service you receive from LeaseWeb we are undertaking this maintenance.

During this maintenance we will upgrade hardware on one of our standard network distribution routers in EvoSwitch.

Hence this is a redundant platform, the swap of the hardware, will not be done simultaneously on same routers and you should actually see no impact of the maintenance. The hardware on the primary router will be replaced 2 days later.

Affected IP ranges:
85.17.128.0/17
82.192.72.0/21
82.192.92.0/23
95.211.62.0/23
62.212.64.0/20
95.211.32.0/21
62.212.90.0/23
82.192.67.0/24
95.211.48.0/21
95.211.56.0/22
85.17.68.0/22
95.211.64.0/21
82.192.68.0/22
85.17.87.0/24
85.17.88.0/23
85.17.92.0/22
82.192.86.0/24
94.75.226.0/24
91.215.156.0/24
31.186.168.0/23
212.7.204.0/23
95.211.40.0/21
62.212.76.0/22
95.211.164.0/22
62.212.81.0/24

Kind Regards,

Leaseweb

[ UPDATE }

Dear Customer,

The maintenance had been completed,
although you shouldn't have experienced any downtime, please contact our support team if you have any issues.

Kind Regards,

Leaseweb