18 jul

EvoSwitch High Volume Router hardware&software upgrade [Update]

Startdate: July 26th 2012 06:30:00 (CEST)
Enddate: July 26th 2012 08:30:00 (CEST)

Dear Sir/Madam,

Leaseweb is announcing a maintenance in order to upgrade hardware and software on one of our high volume routers located in the Evoswitch datacenter (Haarlem, Netherlands).
As the router will be rebooted, your services will be unreachable for up to 30 min during the maintenance window.

The following ranges are impacted:
– 62.212.84.0/24
– 85.17.84.0/24
– 94.75.216.0/23
– 94.75.220.0/22
– 94.75.229.0/24
– 94.75.234.0/24
– 94.75.240.0/24
– 94.75.253.0/24
– 95.211.92.0/23
– 212.7.192.0/22
– 2001:1AF8:4030::/44
– 2A01:9400:3::/48

The maintenance will take place on the 26th of July between 06:30 CEST and 08:30 CEST (UTC +2)

18 jul

Issues with a High Volume Network Router in Haarlem, Evoswitch [Update]

Time: July 18th 2012 06:35:00
Dear Customers,

We are having some high volume router issues in our Haarlem Data Center on the following ranges:

62.212.72.0/23
62.212.82.0/24
62.212.85.0/24
62.212.88.0/23
82.192.94.0/23
82.192.84.0/23
83.149.70.0/23
85.17.24.0/21
83.149.124.0/22
95.211.136.0/21
95.211.144.0/20

http://leasewebnoc.com/en/networkstatus/issues-with-the-high-volume-network-router-in-haarlem-evoswitch

We will update this page when more information is available.

[Update-2012-07-18 07:05 CEST]
BGP is stable now, but still investigating the cause of a high cpu load.

[Update-2012-07-18 07:33 CEST]
The router is stable now, the cause was probably a faulty module. It will be replaces asap as part of an emergency maintenance to avoid future issues.

18 jul

Issues with a High Volume Network Router in Haarlem, Evoswitch [Update]

Time: July 18th 2012 06:35:00
Dear Customers,

We are having some high volume router issues in our Haarlem Data Center on the following ranges:

62.212.72.0/23
62.212.82.0/24
62.212.85.0/24
62.212.88.0/23
82.192.94.0/23
82.192.84.0/23
83.149.70.0/23
85.17.24.0/21
83.149.124.0/22
95.211.136.0/21
95.211.144.0/20

http://leasewebnoc.com/en/networkstatus/issues-with-the-high-volume-network-router-in-haarlem-evoswitch

We will update this page when more information is available.

16 jul

Shared windows hosting issue [Update]

Time: July 16th 2012 16:18:00
Dear Customer,

Since this afternoon we experience some problems with some of our hosted services on Windows.

We are doing our utmost best to resolve this asap.

Will keep you updated

[UPDATE 17:07]
We are working on solving an SQL problem on the affected Plesk node. A part of Windows Webhosting customers are affected.

[UPDATE 17:55]
The environment is functional again.

16 jul

Leaseweb NOC improvement announcement

Startdate: July 16th 2012 07:00:00 (CEST)
Enddate: July 16th 2012 09:00:00 (CEST)

NOC improvement

Dear customer,

Next Monday, 16th of July, we will change the way announcements are posted on our NOC status page.

There used to be only one channel announcing all incidents and maintenance. In some cases this resulted in sending out statuses about products you might not be interested in.

Starting Monday, announcements will be posted in the corresponding categories. You will only receive updates on categories to which you have subscribed. Below you will find an explanation on how to change your subscription and an overview of the different categories.

How to change my subscribed categories?
Currently you are subscribed to all categories. There are two ways to change your subscription:

1. The first option is to change your settings in the Self Service Center. Go to My Account, select Notification settings and choose Network (NOC) from the menu on the left. Behind your listed email address you will find the ‘set categories’ option.
2. The second method is to use the link provided in the NOC announcement e-mails. Each mail will contain a link to change your subscribed categories.

The NOC categorizations explained

• Network: Provides the status for the whole LeaseWeb network infrastructure. All services depend on this network, it is therefore recommended to select this category at all times.
• Datacenter: Gives status updates regarding the datacenter related topics, such as power, cooling and maintenance announcements.
• Mail: Displays all announcements about the LeaseWeb shared mail platform. This is a part of webhosting, batched SMTP and SMTP relay services.
• DNS: Announcements related to our authoritative and resolving name server infrastructure are published here. This infrastructure ensures that your domain zone bought at LeaseWeb is accessible and resolves DNS requests from servers bought at LeaseWeb.
• Express Cloud: Shows the status of the Express Cloud infrastructure and SAN storage.
• Private/Premium cloud: Provides the status of the Private and Premium Cloud infrastructure and SAN storage.
• Webhosting: Announces the status of our shared webhosting platforms for the webhosting product.

If you have any questions regarding this change, please send an email to [email protected].

Kind regards,

LeaseWeb Support