16 jul

[DE, FRA-10] IPv6 connectivity issue in part of our network [Update]

Time: July 16, 2015 07:00:00 (CEST)
Dear LeaseWeb customer,

We are currently experiencing an IPv6 connectivity issue since the network maintenance this morning. We are working to fix the issue, an update will follow shortly.

—–
Update 1, 16 July 10:20 CEST
The IPv6 connectivity issue has been solved.

Please create a ticket via [email protected] if you have any questions about this issue. We apologize for any inconvenience.

09 jun

[DE, FRA-10] Connectivity issue in part of our network

Time: June 9, 2015 12:00:00 (CEST)
Dear LeaseWeb customer,

We encountered a network issue in part of our network in Frankfurt (FRA-10) due to a broken link. You might have experienced connectivity issues and/or packet loss from 12:00 to 13:45 on the 9th of June.

We have taken countermeasures and connectivity should be restored.

Please contact us at [email protected] if you still encounter issues. We apologize for any inconvenience.

07 jun

[DE, FRA-10] Connectivity issue in part of our network

Time: June 6, 2015 20:05:00 (CEST)
Dear Leaseweb Customer,

Today, between approximately 20:05 and 20:30 CEST, you might have experienced connectivity issues or increased latency in part of our network due to a large DDoS attack in our datacenter FRA-10 (Frankfurt, Databurg).
The attack has been mitigated and connectivity should be restored.

If you are still experiencing issues with specific services, please create a ticket via [email protected].

02 jun

[DE, FRA-10] Connectivity issue in part of our network [Update]

Time: June 2, 2015 11:35:00 (CEST)
Dear Leaseweb Customer,

Today, between approximately 11:35 and 11:45 CEST, you might have experienced connectivity issues in part of our network due to a large DDoS attack in our datacenter FRA-10 (Frankfurt, Databurg). The attack has been mitigated and connectivity should be restored.

If you are still experiencing issues with specific services, please create a ticket via [email protected].

19 mei

[DE, FRA-10] Connectivity issues in part of our network [Update]

Time: May 18, 2015 12:30:00 (CEST)
Dear Leaseweb Customer,

Today, between 12:05 -12:25 CEST, you might have experienced packet loss or/and higher latency due to a DDoS attack in part of our network in FRA-10. The DDoS attack has been mitigated and connectivity is stable for the last 10 minutes. We are still monitoring our network to ensure that there won't be any disruptions. The following network prefixes might have been affected:

[UPDATE 13:40]

Between 13:15 – 13:30 CEST, there was a second DDoS attack in the same part of our network in FRA-10, targeting different hosts than before. The incoming attack is now being filtered and traffic level/connectivity is back to normal.

5.61.32.0/20
37.1.192.0/21
37.1.216.0/21
37.58.52.0/23
37.58.48.0/22
46.165.204.0/23
46.165.216.0/22
46.165.192.0/22
46.165.212.0/22
46.165.196.0/22
46.165.200.0/22
46.165.208.0/22
46.165.206.0/23
46.165.224.0/22
46.165.236.0/22
46.165.232.0/22
77.223.144.0/23
78.159.126.0/25
84.16.232.0/24
91.109.24.0/22
178.162.171.128/25
178.162.192.0/19
185.28.69.0/24
185.17.144.0/24
185.23.16.0/23
193.104.219.0/24
212.95.36.0/24

2A00:C98:2050::/44
2A00:C98:2010::/44
2A00:C98:2020::/44
2a00:c98:2100::/44
2A00:C98:2200::/40

Please let us know if you still encounter issues via [email protected]. We apologize for any inconvenience caused by the attack.

24 apr

[DE, FRA-10] Emergency line card replacement [Update]

Time: April 24, 2015 12:30:00 (CEST)
Dear Leaseweb Customer,

We have experienced network issues in part of our network in FRA-10 due to a line card crash. Most of the traffic has taken alternative paths during the outage. Some customers might have experienced short connectivity interruptions or/and packet loss for up to 5 minutes.

We will perform an emergency maintenance on this redundant router in FRA-10 in order to replace the faulty line card and prevent future issues.

Updates will follow through this NOC posting.

——————-
Update 1, April 24,13:15: The linecard has been successfully replaced and traffic levels are back to normal. If you still experience connectivity issues, please contact us at [email protected]

Thank you for your patience.

01 jul

Router blade crash

Time: July 1st 2011 17:45:00(CEST)
Location: Frankfurt/Wuppertal

Reason: Hardware/software failure

*******************************



Dear Customer,



One of the blades of our peering router in Frankfurt crashed. The crash was probably caused by a software bug. The blade rebooted and it is up again.

There could be possible temporary packet loss to some destinations. Most of the traffic was not affected.



We are investigating the cause of the crash.



Regards,

LeaseWeb BV

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