Category Archives: Leaseweb

Leaseweb storing? Actuele Leaseweb storingen en onderhoud

14 mrt

Telecity2 core router software upgrade

Startdate: March 22nd 2011 06:30:00(CEST)
Enddate: March 22nd 2011 07:30:00(CEST)

Dear customer,

We are going to upgrade the software on our core router at Telecity 2 in Amsterdam. Thanks to redundant routing engines and nonstop routing technology the upgrade should be really smooth, but just in case we will reroute our traffic to the core router at Evoswitch during the maintenance. No impact is expected.

The maintenance will take place between 6:30 and 7:30 CET (UTC+1) on the 22nd of March 2011.

Kind regards,

Leaseweb NOC

08 mrt

Repairing raised floor between datahalls 1-4 and the MMR

Startdate: March 8th 2011 07:00:00(CEST)
Enddate: March 25th 2011 16:00:00(CEST)

Description:

Dear customer,



The next two weeks repairs will be made to the raised floors in the hallways between the datahalls 1-4 and the MeetMeRoom.



During these two weeks you should take into account, that heavy transports between the datahalls will be limited.

If you expect that heavy transport is needed during these two weeks, please contact your account manager.



If you have questions regarding this maintenance please contact your account manager ([email protected]) or support ([email protected])



We apologize for any inconvenience caused.



Regards,

Datacenter Facility Manager



EvoSwitch Netherlands BV



Regards,



LeaseWeb Support





05 mrt

[EMERGENCY MAINTENANCE] Express cloud downtime [Update]

Startdate: March 4th 2011 20:00:00(CEST)
Enddate: March 5th 2011 08:00:00(CEST)

Dear customer,

during todays storage performance issues we have identified problems on some disk shelves. These shelves are used for hosting your Express VPS. To solve the problems, we need to schedule an emergency maintenance window.

The emergency maintenance window will be from 20h00 CET to March 5th 08h00 CET. During this window we will shutdown all VPS and relocate the VPS. We will do our utmost best to limit the downtime customer experience. This maintenance is needed to prevent future issues which could cause even bigger issues than the performance issue we are facing at this moment.

In case you have issues after the maintenance window please check out our maintenance site (http://leasewebnoc.com/maintenance.php) or contact LeaseWeb Support at [email protected].

Our sincere apologies for the inconvenience and short notification.

Kind regards,

LeaseWeb B.V.

[update 01h00]

At this moment we are migrating customers. Some are already back online. We are trying our best to get everybody back online as soon as possible, however we probably will not make it before 08h00 due to the issues with the storage performance. It is unfortunately not possible to stop at this stage.

We therefor need to extend the emergency maintenance window.

[update 11h00]

We are finalizing maintenance. We were not able to complete the maintenance fully but were able to finish as much as possible. In the next 60minutes the last migrations will be finished and all Express VPS should be running again.

[update 12h20]

Maintenance window is closed. All VPS should be online. If you experience problems please contact LeaseWeb Support at [email protected]

Out apologies for the delay and short notification period.

05 mrt

[EMERGENCY MAINTENANCE] Express cloud downtime [Update]

Startdate: March 4th 2011 20:00:00(CEST)
Enddate: March 5th 2011 08:00:00(CEST)

Dear customer,

during todays storage performance issues we have identified problems on some disk shelves. These shelves are used for hosting your Express VPS. To solve the problems, we need to schedule an emergency maintenance window.

The emergency maintenance window will be from 20h00 CET to March 5th 08h00 CET. During this window we will shutdown all VPS and relocate the VPS. We will do our utmost best to limit the downtime customer experience. This maintenance is needed to prevent future issues which could cause even bigger issues than the performance issue we are facing at this moment.

In case you have issues after the maintenance window please check out our maintenance site (http://leasewebnoc.com/maintenance.php) or contact LeaseWeb Support at [email protected].

Our sincere apologies for the inconvenience and short notification.

Kind regards,

LeaseWeb B.V.

[update 01h00]

At this moment we are migrating customers. Some are already back online. We are trying our best to get everybody back online as soon as possible, however we probably will not make it before 08h00 due to the issues with the storage performance. It is unfortunately not possible to stop at this stage.

We therefor need to extend the emergency maintenance window.

[update 11h00]

We are finalizing maintenance. We were not able to complete the maintenance fully but were able to finish as much as possible. In the next 60minutes the last migrations will be finished and all Express VPS should be running again.

05 mrt

[EMERGENCY MAINTENANCE] Express cloud downtime [Update]

Startdate: March 4th 2011 20:00:00(CEST)
Enddate: March 5th 2011 08:00:00(CEST)

Dear customer,

during todays storage performance issues we have identified problems on some disk shelves. These shelves are used for hosting your Express VPS. To solve the problems, we need to schedule an emergency maintenance window.

The emergency maintenance window will be from 20h00 CET to March 5th 08h00 CET. During this window we will shutdown all VPS and relocate the VPS. We will do our utmost best to limit the downtime customer experience. This maintenance is needed to prevent future issues which could cause even bigger issues than the performance issue we are facing at this moment.

In case you have issues after the maintenance window please check out our maintenance site (http://leasewebnoc.com/maintenance.php) or contact LeaseWeb Support at [email protected].

Our sincere apologies for the inconvenience and short notification.

Kind regards,

LeaseWeb B.V.

[update 01h00]

At this moment we are migrating customers. Some are already back online. We are trying our best to get everybody back online as soon as possible, however we probably will not make it before 08h00 due to the issues with the storage performance. It is unfortunately not possible to stop at this stage.

We therefor need to extend the emergency maintenance window.

04 mrt

[EMERGENCY MAINTENANCE] Express cloud downtime

Startdate: March 4th 2011 20:00:00(CEST)
Enddate: March 5th 2011 08:00:00(CEST)

Dear customer,

during todays storage performance issues we have identified problems on some disk shelves. These shelves are used for hosting your Express VPS. To solve the problems, we need to schedule an emergency maintenance window.

The emergency maintenance window will be from 20h00 CET to March 5th 08h00 CET. During this window we will shutdown all VPS and relocate the VPS. We will do our utmost best to limit the downtime customer experience. This maintenance is needed to prevent future issues which could cause even bigger issues than the performance issue we are facing at this moment.

In case you have issues after the maintenance window please check out our maintenance site (http://leasewebnoc.com/maintenance.php) or contact LeaseWeb Support at [email protected].

Our sincere apologies for the inconvenience and short notification.

Kind regards,

LeaseWeb B.V.

04 mrt

Storage performance issues [Update]

Time: March 4th 2011 15:05:00(CEST)
Dear customer,



At the moment we experience performance issues on part of our storage environment. Customers might experience performance issues. We are currently working hard together with NetApp to resolve the issues. Customers on the Premium cloud are not affected. Affected services are: Express cloud, webhosting clusters (sites on 85.17.150.100) and storage services.



As soon as we have more information available, we will publish it here.



Please be patient while we are working on this problem.



Regards,

LeaseWeb BV





[update 18h14]

After investigations by engineers and NetApp we appear to have issues on some shelves. In order to prevent further problems we will have to schedule an emergency maintenance window with two hours. This will have downtime as a result; customers affected by this maintenance will be contacted separately.

04 mrt

Storage performance issues

Time: March 4th 2011 15:05:00(CEST)
Dear customer,



At the moment we experience performance issues on part of our storage environment. Customers might experience performance issues. We are currently working hard together with NetApp to resolve the issues. Customers on the Premium cloud are not affected. Affected services are: Express cloud, webhosting clusters (sites on 85.17.150.100) and storage services.



As soon as we have more information available, we will publish it here.



Please be patient while we are working on this problem.



Regards,

LeaseWeb BV

04 mrt

[Update]

Time: March 4th 2011 04:36:00(CEST)
Expected Downtime: 15 minutes / Unknown

Location: TeleCity / Redbus / InterXion / Schuberg Philis

Affected IP ranges: 62.212.64.xxx – 62.212.64.xxx / Unknown

Reason: dDOS / Bug / Power failure / Hardware failure / Under investigation / Unknown

*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,

LeaseWeb BV

Update 04:35 04/03/2011

We have found the cause of the problem and traffic should resume as before.

Sorry for any inconvieneance caused.

04 mrt

DDoS attack at Evoswitch [Update]

Time: March 4th 2011 04:12:00(CEST)
Expected Downtime: Unknown

Location: Evoswitch Hall3

Affected IP ranges: See below

Reason: dDOS

*******************************

Dear Customer,

At the moment we experience some troubles in Evoswtich Hall3 network.

We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

network 46.182.176.0 mask 255.255.252.0

network 62.212.75.0 mask 255.255.255.0

network 82.192.87.0 mask 255.255.255.0

network 82.192.88.0 mask 255.255.255.0

network 87.236.96.0 mask 255.255.248.0

network 90.156.224.0 mask 255.255.240.0

network 94.75.206.0 mask 255.255.254.0

network 94.75.208.0 mask 255.255.252.0

network 94.75.214.0 mask 255.255.254.0

network 94.75.225.0 mask 255.255.255.0

network 94.75.228.0 mask 255.255.255.0

network 94.75.233.0 mask 255.255.255.0

network 94.75.240.0 mask 255.255.240.0

network 94.124.56.0 mask 255.255.248.0

network 95.211.0.0 mask 255.255.224.0

network 212.7.192.128 mask 255.255.255.128

network 212.7.193.128 mask 255.255.255.128

Regards,

LeaseWeb BV

Update 04:45 04/03/2011

Problem has been found and is beinng resolved at this moment.

There was a loop created by one of our customers.