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Time: January 6, 2018 01:05:00 (CET)
Dear LeaseWeb Customer,
You may have experienced connectivity issues in our FRA-10 datacenter between 01:05 CEST and 01:37 CEST. This was caused by faulty flapping waves from one of our providers.
Action has been taken to mitigate this and all services are now restored. If you experience otherwise at this time, please contact our Support department ([email protected]).
Time: January 4, 2018 20:17:00 (CET)
Dear LeaseWeb customer,
Leaseweb is aware of and currently tracking the recently disclosed “speculative execution” vulnerabilities, Spectre and Meltdown, that are present on most modern computer processors.
We support customer solutions across numerous platforms that leverage a variety of types of hardware. We are currently assessing all of our infrastructure and customer-related environments and will take all necessary actions to mitigate these vulnerabilities at the earliest opportunity.
If you manage your own operating system, we suggest that you check your patch levels and upgrade if needed. Please be aware that the patch will require a reboot to be implemented.
Time: December 29, 2017 15:10:00 (CET)
Dear LeaseWeb Customer,
We experienced network connectivity issues in our HKG-10 data center, as we received a high amount of traffic on our carrier up-links which caused congestion on our network.
You might have experienced packet loss or higher latency towards your services at HKG-10 between 15:10 – 15:25 CET.
We have mitigated the large amount of incoming traffic and our network is stable again.
Time: December 15, 2017 13:30:00 (CET)
Dear LeaseWeb Customer,
Between 12:40h – 13:00h CET you might have experienced packet loss to parts of our AMS-01 datacenter.
Our engineers have identified the cause to be related with one of our carriers.
We are in contact with them for root cause analysis.
If you are still experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at [email protected]
Time: December 12, 2017 12:00:00 (CEST)
Dear LeaseWeb Customer,
Between 10:15h – 12:05h CET you might have experienced brief periods of packet loss or increased latency to parts of our AMS-01 datacenter.
Our engineers have identified the root cause of the problem to be a misconfiguration within our backbone network. This has been rectified and currently no further impact should be observed.
We apologize for the inconvenience this might have caused.
The following network prefixes might be affected:
5.79.64.0/20
5.79.88.0/24
5.79.89.0/24
5.79.90.0/24
5.79.91.0/24
5.79.92.0/22
5.79.96.0/20
5.79.113.0/24
37.48.64.0/19
37.48.80.0/20
37.48.103.0/24
37.48.104.0/21
37.48.112.0/20
62.212.81.0/24
62.212.86.0/23
62.212.95.0/24
81.171.0.0/19
81.171.18.0/27
81.171.18.128/25
82.192.82.0/23
83.149.98.0/23
83.149.118.0/23
85.17.54.128/26
85.17.14.0/23
85.17.16.0/23
85.17.64.0/23
85.17.96.192/29
94.75.194.0/24
95.211.145.0/24
95.211.208.0/24
95.211.244.0/22
212.32.240.0/22
185.202.112.0/22
46.17.14.0/23
77.235.42.224/29
77.235.42.232/29
77.235.42.240/29
77.235.45.208/28
77.235.55.0/25
77.235.56.0/25
103.41.176.0/23
178.18.27.0/24
178.18.30.0/24
178.18.31.0/24
179.43.174.192/26
181.214.50.0/24
181.214.35.0/24
185.16.84.0/24
185.19.214.128/26
185.24.174.128/25
185.28.68.0/24
185.30.232.0/22
185.56.80.0/24
185.71.224.0/22
185.85.240.0/22
185.99.96.0/22
185.122.168.0/22
185.124.200.0/22
185.126.64.0/24
185.140.164.0/25
185.140.165.0/26
185.142.100.0/22
185.145.16.0/22
185.151.60.0/22
185.151.204.0/22
185.152.108.0/22
185.155.200.0/22
185.157.52.0/22
185.163.172.0/22
185.164.56.0/23
185.165.192.0/22
185.179.112.0/22
185.182.8.0/22
185.192.0.0/22
185.192.16.0/22
185.194.12.0/22
185.196.28.0/22
185.196.60.0/22
185.201.252.0/22
185.202.104.0/22
185.202.108.0/22
190.121.212.0/24
190.211.254.0/24
191.96.112.0/24
194.0.197.0/24
194.60.71.192/26
196.52.43.0/24
212.7.213.0/24
212.19.224.0/21
212.19.235.0/24
212.19.236.0/24
2a02:2870:8000::/33
2a04:88c0:3::/48
2a05:b300::/29
2a06:1180::/29
2a06:a5c0::/29
2a06:b5c0::/29
2a06:6f80::/29
2a07:2c00::/29
2a07:95c0::/29
2a07:a300::/29
2a0a:2d00::/29
2a0a:1400::/29
2a0a:2340::/29
2a0a:2640::/29
2a0a:2d00::/29
2a0a:3200::/29
2a0a:3480::/29
2a0a:3600::/29
2a0a:4980::/29
2a0a:8580::/29
2a0a:b400::/29
2001:1af8:4700::/44
If you are still experiencing issues at this time, please contact our Support department.
Time: December 8, 2017 01:00:00 (CET)
Dear LeaseWeb customer,
Earlier today, between 00:01 and 00:05 CET, you might have observed connectivity issues to your services for a brief period.
This was due to an unannounced maintenance by one of our service providers, which affected part of our backbone capacity between NL and DE.
Traffic transiting the link was impacted.
If you are still experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at [email protected]
Time: December 1, 2017 14:35:00 (CET)
Dear Leaseweb customer,
We have experienced an increase in IO latency on our Cloudstack private cloud and our VMware vCloud platform.
This issue has since been mitigated. The issue started around 14:35 CET and was mitigated around 15:08 CET.
If you still are having problems please submit a ticket via our customer portal. Restarting your VM can be a first troubleshooting step.
We apologise for any inconvenience that this may have caused you, and we appreciate your
understanding as we continue to improve our customer experience.
Time: November 17, 2017 14:58:00 (EST)
Dear LeaseWeb customer,
Earlier this afternoon at around 2:58pm EST during, a switch of power source, your server might have rebooted unexpectedly. LeaseWeb engineers are investigating the root cause of the switch.
If you still experience any issues, please don't hesitate to contact support at [email protected]
We apologize for the inconvenience.
Time: November 17, 2017 18:10:00 (CET)
Dear LeaseWeb Customer,
We are currently experiencing issues in our SFO-12 data center. The root cause has been traced to the connection between us and one of our carriers. We are working closely with our provider to solve this. For the duration of this issue, you might experience intermittent packet loss or higher than normal latency to certain destinations. Updates will follow when we have more information, we apologise for the inconvenience caused.
Possibly effected ranges are as per below:
209.58.128.0/20
209.58.135.192/26
142.91.170.0 /24
2605:FE80::/32
Time: November 16, 2017 20:15:00 (CET)
Dear LeaseWeb Customer,
You might have experienced connectivity issues to our SIN-11 datacenter between 17:00h – 17:15h CET on the 16h of November 2017. (00:00h – 00:15h SGT on the 17th of November 2017)
Currently no further impact is observed, we are monitoring the situation.
Our engineers are investigating the root cause, and updates will follow once more information becomes available.