Time: September 7th 2009 12:49:00(CEST)
Expected Downtime: Unknown
Location: Evoswitch
Reason: Unknown
*******************************

Dear Customer,

At the moment we experience a router crash in our network at Evoswitch.

We are doing our utmost to solve this issue a.s.a.p.
The engineers are at the router to bring it back up.

Please be patient while we are working on this problem.

Affected IP ranges:
94.75.218.0/23
94.75.232.0/24
94.75.250.0/24

Regards,
LeaseWeb BV

[Update 12:57]
Router is booting now we suspect to have it online in a few minutes.

Time: September 4th 2009 00:40:00(CEST)
Dear Customer,

At the moment we experience a router crash at Evoswitch Hal3.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[update 00:58]
Router is online again we are checking the logs what has caused the crash. When we have more information we will post it here.

[resolved 1:15]
We suspect a software problem caused the crash. We will investigate it in more detail and plan a maintenance if we need to upgrade the software.

Time: September 4th 2009 00:40:00(CEST)
Dear Customer,

At the moment we experience a router crash at Evoswitch Hal3.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[update 00:58]
Router is online again we are checking the logs what has caused the crash. When we have more information we will post it here.

Startdate: September 9th 2009 05:30:00(CEST)
Enddate: September 9th 2009 07:00:00(CEST)

Dear customer,

We have scheduled a maintenance window on one of our routers.
We need to do some router module upgrades within this maintenance window.

Affected IP Ranges:
85.17.72.0/23
85.17.90.0/24
85.17.132.0/24
85.17.136.0/24
85.17.147.0/24
85.17.172.0/24
85.17.190.0/23
95.211.88.0/23


Best regards,

LeaseWeb – NOC

Startdate: September 8th 2009 07:00:00(CEST)
Enddate: September 8th 2009 08:00:00(CEST)

Dear Customer,

We have scheduled a software upgrade of one router.
Six weeks ago we upgraded this router due to some possible bugs in network performance. The currently running version has a bug with memory leaks.
To resolve the memory leaks we will upgrade to a newer version IOS.

The reload of the router should take 5 to 10 minutes.

Affected IP ranges:
62.212.84.0/24
94.75.216.0/23
94.75.220.0/22
94.75.229.0/24
94.75.240.0/24
94.75.246.0/24
94.75.252.0/23
95.211.92.0/23
94.75.234.0/24

Kind regards,

LeaseWeb NOC

Startdate: September 8th 2009 06:00:00(CEST)
Enddate: September 8th 2009 07:30:00(CEST)

Dear Customer,

During this maintenance window we will reboot the CRS-1 router at Evoswitch.
The reboot is required to upgrade installed software.

Before the reboot we will reroute all traffic to the core router at location Telecity.
No service impact is expected, however there might be a brief period of higher latency during the switchover.

Kind regards,

Leaseweb NOC.

Startdate: August 26th 2009 02:00:00(CEST)
Enddate: August 26th 2009 06:00:00(CEST)

Dear Customer,

We have planned a maintenance at one of our rings. We will reboot all ring routers with a newer software. We will move our traffic to different links when needed, but temporary increased latencies or small packets losses may appear while traffic is rerouted onto other links.
Customers using Leaseweb mpls network with layer 2 data transmission between remote locations may see maximum twice downtime within the maintenance window up to 10 minutes each. That concerns also customers who recently were or still are under process of migration from Telecity2 to Evoswtich.

Kind regards,

Leaseweb B.V.

Timezone is CEST (GMT+2)