Category Archives: Leaseweb

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19 jan

[NL, AMS-01] Connectivity issues in part of our network

Time: January 19, 2017 17:10:00 (CET)
Dear Leaseweb Customer,

We are currently experiencing connectivity issues in part of our network in our AMS-01 datacenter. At the moment our engineers are working on the issue. We will provide an update as soon as possible.

Affected ranges:

37.48.119.192/27
37.48.119.64/27
37.48.121.0/26
37.48.123.160/28
37.48.65.32/27
37.48.65.96/27
37.48.66.0/26
37.48.68.96/27
37.48.70.96/27
37.48.71.160/27
37.48.71.64/26
37.48.71.64/26
37.48.72.160/27
37.48.72.192/27
37.48.82.0/26
37.48.93.96/27
5.79.105.0/26
5.79.105.64/26
5.79.65.128/27
5.79.66.64/27
5.79.67.192/27
5.79.67.64/29
5.79.68.224/27
5.79.69.0/27
5.79.69.128/27
5.79.69.96/27
5.79.75.192/26
5.79.76.0/26
5.79.78.64/26
5.79.79.0/26
5.79.79.128/26
5.79.79.64/27
85.17.65.224/27
94.75.194.00/26
37.48.112.224/27
37.48.113.0/27
37.48.121.160/27
37.48.126.192/26
37.48.65.0/27
37.48.83.32/27
5.79.108.32/27
5.79.110.240/28
5.79.69.240/28
62.212.87.128/25
62.212.87.80/28
81.171.0.160/28
83.149.118.128/25
85.17.14.160/28
212.32.224.0/21

2001:1af8:4700::/44
2001:1af8:4800::/44

17 jan

[Global] Caching nameserver nscache4.leaseweb.net outage

Time: January 17, 2017 17:11:00 (CET)
Dear LeaseWeb customer,

We are currently experiencing a failure on one of our Caching Name servers:

nscache4.leaseweb.net 85.17.96.69 / 2001:1af8:2100:1::10.

Our engineers are investigating the cause of this issue.

As result of this failure, this server will not respond to DNS name resolutions but you can use one of our other Caching Name servers listed here: https://kb.leaseweb.com/display/KB/Cheat+Sheet

Please be assured that we will do our utmost to resolve this issue as soon as possible.

We will update you again once we have more information.

04 jan

[CDN, SG] Connectivity issues between US and Singapore

Time: January 4, 2017 14:41:00 (CET)
Dear LeaseWeb Customer,

We are currently experiencing connectivity issues in part of our network in Singapore.
We are investigating the cause of these issues. We will update you once we have more information.

The following network prefixes might be affected:
103.254.152.0/24

If you need further information, please open a ticket via the LeaseWeb Customer Portal, or contact us at [email protected].

30 dec

[HKG-10, SG] Connectivity issues between HKG and Europe

Time: December 30, 2016 20:15:00 (CET)
Dear LeaseWeb Customer,

We are experiencing high latency and packet loss in our network in HKG-10 to/from European locations due to one of our carriers having loss to Europe. For the LeaseWeb locations in Europe we moved traffic away from this carrier, so connectivity should be fully restored, but for other networks you might still experience loss.

We will update you once we have more information.

If you need further information, please open a ticket via the LeaseWeb Customer Portal, or contact us at [email protected].

28 dec

[NL, AMS-01] Possible connectivity issues in part of our network

Time: December 28, 2016 11:06:00 (CET)
Dear LeaseWeb Customer,

You may experience intermittent connectivity issues from certain locations to your services running in AMS-01. The cause of the issue is not clear but we are currently troubleshooting further and will provide you with an update as soon as possible.

The following network prefixes might be affected

– 5.79.64.0/20
– 5.79.88.0/24
– 5.79.89.0/24
– 5.79.90.0/24
– 5.79.91.0/24
– 5.79.96.0/20
– 37.48.64.0/19
– 37.48.80.0/20
– 37.48.103.0/24
– 37.48.104.0/21
– 37.48.112.0/20
– 95.211.208.0/24
– 95.211.145.0/24
– 95.211.244.0/22 Lees meer →

22 dec

[NL] Connectivity issues to PLIX (Polish Internet Exchange)

Time: December 22, 2016 12:48:00 (CET)
Dear LeaseWeb Customer,

Due to hardware failure, our connectivity to PLIX (Polish Internet Exchange) is down. Until the new device arrives on location and is installed, you might experience higher latency or lower speeds to some destinations in Poland as routing paths changed.

We expect connectivity to be restored by next week.

16 dec

[US, WDC-01, CDN] LeaseWeb Connectivity issues in WDC aera [Update]

Time: December 16, 2016 10:10:00 (CET)
Dear Leaseweb Customer,

Since 09:05 CET one of our tier 1 ISP's is having connectivity issues. We have shut down our BGP sessions with that carrier, while we wait on their NOC to inform us on the estimated time to repair. Leaseweb customers might have experienced connectivity issues for brief intervals for up to 5 minutes during route reconvergence after we shut down the BGP sessions

Updates will follow when we have more information.

We apologize for any inconvenience this may cause.

09 dec

[NL, DE] Connectivity issues in part of our network

Time: December 9, 2016 11:50:00 (CET)
Dear LeaseWeb Customer,

We experienced connectivity issues in part of our network.
Between The Netherlands and Germany, one of our links on the backbone network was black-holing traffic.

Impact

This happened from 11:00 to 11:40 CET and you may have experienced issues.

The issue has been resolved, sorry for the inconvenience caused.