Category Archives: Leaseweb

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30 aug

[DE, FRA-10] Connectivity issues in part of our network [Update]

Time: August 30, 2016 13:30:00 (CEST)
Dear Leaseweb Customer,

[UPDATE 14:20]
Connectivity has now been restored and traffic is back to normal levels. The issue was caused due to an unexpected linecard crash on one of our core routers in FRA-10. We are currently monitoring the situation to ensure network stability and reliability. If you still encounter problems, please send an e-mail to [email protected]

At the moment we are experiencing network issues in part of our network in FRA-10. Your services might not be available from some locations. Our engineers are currently working in order to isolate and fix the problem. Updates will follow through this NOC posting.

29 aug

[NL, AMS-01] Connectivity issues in part of our network

Time: August 30, 2016 00:27:00 (CEST)
Dear LeaseWeb Customer,

We experienced high latency and packet loss on the 29th of August between 23:45 and 00:00 CEST due to a large DDoS attack in part of our network in AMS-01.

The following network prefixes might have been affected:

31.186.168.0/23
41.191.215.0/24
46.102.240.0/21
46.17.0.0/21
62.212.64.0/22
62.212.68.0/23
62.212.70.0/24
62.212.71.0/24
62.212.74.0/24
62.212.76.0/22
62.212.91.0/24
62.84.240.0/22
77.221.144.0/22
77.235.32.0/19
79.172.198.0/24
82.192.72.0/24
82.192.73.64/26
82.192.76.0/23
82.192.79.0/24
82.192.86.0/24
82.192.92.0/23
83.223.32.0/20
85.17.112.0/23
85.17.112.0/23
85.17.114.0/24
85.17.117.0/24
85.17.128.0/17
85.17.134.0/24
85.17.151.0/24
85.17.179.0/24
85.17.180.0/24
85.17.199.0/24
85.17.202.0/23
85.17.204.0/23
85.17.206.0/24
85.17.219.0/24
85.17.226.0/23
85.17.228.0/22
85.17.232.0/24
85.17.235.0/24
85.17.236.0/23
85.17.238.0/24
85.17.240.0/22
85.17.244.0/23
85.17.32.0/19
85.17.87.0/24
85.17.88.0/23
85.17.92.0/22
85.17.96.0/20
85.234.224.0/20
91.195.118.0/23
92.243.94.0/23
93.190.220.0/22
94.75.226.0/26
95.211.164.0/22
95.211.32.0/21
95.211.40.0/21
95.211.58.0/23
95.211.62.0/23
95.211.64.0/21
109.70.0.0/21
109.120.138.0/24
109.120.140.0/24
109.120.175.0/24
109.120.176.0/24
109.120.180.0/22
128.140.216.0/22
136.144.128.0/17
139.47.0.0/16
159.100.0.0/18
178.18.20.0/23
178.18.23.0/24
178.18.24.0/23
178.18.30.0/24
185.38.185.0/24
185.113.88.0/22
185.16.84.0/24
185.27.140.0/22
185.46.232.0/24
185.51.192.0/23
185.63.152.0/22
188.208.38.0/23
191.101.48.0/22
193.242.108.0/24
193.43.92.0/24
194.60.71.0/24
195.14.21.0/24
195.200.82.0/23
195.242.98.0/23
212.7.204.0/23
2001:1AF8:4300::/40
2a01:b2e0::/32
2A02:2968:20::/48
2A02:40C0:1::/48
2A04:88C0:2::/48
2a04:88c0:4::/48
2001:1AF8:2100::/40
2001:1AF8:4100::/40
2001:1AF8:701::/48

The attack has been mitigated and connectivity is now fully restored.

If you need further information, please open a ticket via the LeaseWeb Customer Portal, or contact us at [email protected].

25 aug

[NL, AMS-01] Connectivity issues

Time: August 25, 2016 20:40:00 (CEST)
Dear LeaseWeb customer,

We experienced a linecard crash in one of our routers, this results in higher latency and or packet loss towards your services. LeaseWeb engineers are currently preparing a replacement card.

IP ranged affected by this crash:

37.48.98.0/23
37.48.100.0/23
89.144.18.0/24
95.211.94.0/23
95.211.168.0/21
95.211.184.0/21
95.211.192.0/21
95.211.224.0/21
95.211.240.0/22
103.41.176.0/23
104.200.78.0/24
179.43.174.128/26
185.17.184.0/23
185.17.186.0/23
191.101.16.0/24
212.7.198.0/24
212.114.56.0/23
2001:1af8:4020::/44

Further updates will follow trough this NOC posting.

25 aug

[Global] Connectivity issues between US and Europe

Time: August 25, 2016 16:22:00 (CEST)
Dear LeaseWeb Customer,

You might have experienced high latency and packet loss between 15:53 and 16:22 CEST on the transatlantic connection between US and Europe.

We are currently investigating the cause of this issue. We will update you once we have more information.

If you need further information, please open a ticket via the LeaseWeb Customer Portal, or contact us at [email protected].

24 aug

[NL, AMS-11] Possible connectivity issues in part of our network

Time: August 24, 2016 10:00:00 (CEST)
Dear LeaseWeb customer,

Today between 10:00 and 10:50 CEST you might have experienced connectivity issues towards your services located in AMS-11. Connectivity is fully restored at this moment and are we investigating the root cause.

IP ranges which might have been affected:

46.182.182.0/23
82.150.152.128/26
83.149.64.0/18
85.17.0.0/22
85.17.7.0/24
85.17.10.0/24
85.17.18.0/23
85.17.20.0/26
89.36.36.0/24
89.38.38.0/24
91.184.46.0/23
91.184.48.0/20
94.177.146.0/24
109.70.9.0/24
109.70.10.0/23
185.22.4.0/24
185.51.194.0/23
185.85.160.0/22
185.114.60.0/22
185.117.228.0
193.239.6.0/23
2001:1AF8:3100::/40

Further updates will be published in this NOC posting.

05 aug

[NL] CloudStack Private Cloud network/VPN issues related to planned maintenance [Update]

Time: July 27, 2016 14:51:00 (CEST)
[Update 16:35 CEST]

Dear LeaseWeb customer, our engineers are still working on finishing the maintenance, but the issues with regard to the firewall and or egress rules that were missing a few or it's port settings are fixed.

Information about the maintenance will continue via direct contact email.

If you are experiencing any other issues, please contact support via [email protected]

We apologise for any inconvenience that this may have caused you, and we appreciate your
understanding as we continue to improve our customer experience.

[Update 15:45 CEST]

Dear LeaseWeb customer, our engineers are still working on finishing the maintenance.

If after the restart with clean up of your network you still have issues please check your firewall rules and or egress rules as we noticed that some rules are missing some of it's port settings after the upgrade.

We are checking to see if we can recover the original settings.

[Original message]

Dear LeaseWeb Customer,

Our planned maintenance of this morning could be causing issues with networks / VPN's.

Currently we are still finishing this maintenance (restarting the network with clean up) and working hard on solving all issues related to this maintenance.

If you want to speed up to network restart you could do the restart with clean up your self but please be aware that as we have automated this task it could well be that the restart will happen twice.

If after the restart with clean up you still have issues please contact our support department via [email protected].

We will keep you updated on our progress via this NOC posting.

We apologise for any inconvenience that this may have caused you, and we appreciate your
understanding as we continue to improve our customer experience.

05 aug

[NL, AMS-01] Connectivity issues in part of our network [Update]

Time: July 28, 2016 15:20:00 (CEST)
Dear LeaseWeb Customer,

Today between 15:20 and 15:30 CEST we have experienced connectivity issues in part of our network in AMS-01 data center due to a DDoS attack. You might have noticed packet loss or increased latency during that time. The attack has been mitigated and connectivity should now be stable. Should you still experience issues, please open a ticket with support.

Affected ranges:

5.79.64.0/20
5.79.88.0/24
5.79.89.0/24
5.79.90.0/24
5.79.91.0/24
5.79.96.0/20
37.48.64.0/19
37.48.80.0/20
37.48.103.0/24
37.48.104.0/21
37.48.112.0/20
46.17.14.0/23
95.211.208.0/24
95.211.145.0/24
95.211.244.0/22
94.75.194.0/24
62.212.81.0/24
62.212.95.0/24
62.212.86.0/23
85.17.64.0/23
83.149.98.0/23
83.149.118.0/23
85.17.14.0/23
81.171.0.0/20
154.16.156.0/23
178.18.31.0/24
179.43.174.192/26
181.214.50.0/24
181.214.35.0/24
185.19.214.128/26
185.28.68.0/24
185.30.232.0/22
185.56.80.0/24
185.71.224.0/22
185.114.140.0/22
185.145.16.0/22
185.151.60.0/22
185.152.108.0/22
185.155.200.0/22
185.157.52.0/22
191.96.112.0/24
191.96.115.0/24
212.7.213.0/24
212.19.235.0/24

2001:1af8:4700::/44
2a02:2870:8000::/33
2a04:88c0:3::/48
2a07:2c00::/29
2a06:6f80::/29
2a05:b300::/29

23 jul

[NL, AMS-12] Connectivity issues in part of our network [Update]

Time: July 22, 2016 18:04:00 (CEST)
[UPDATE 22.07 18:04]

The issue was caused by a misconfiguration on one of our routers in AMS-12 which caused certain traffic to be dropped. Steps have been taken to fix the error and changes set in place to prevent future related issues. We apologize for any inconvenience caused.

Dear Customer,

Between 16:55 and 17:45 you might have experienced connectivity issues in certain parts of our AMS-12 data center. Possible affected ranges:
62.212.69.0/27
62.212.69.96/27
62.212.69.192/27
85.17.32.0/19
85.17.96.0/20
85.17.114.0/24
85.17.117.0/24

46.102.240.0/21
46.17.0.0/21
62.84.240.0/22
77.235.32.0/19
83.223.32.0/20
91.195.118.0/23
109.70.0.0/21
128.140.216.0/22
185.27.140.0/22
185.113.88.0/22
193.242.108.0/24
193.43.92.0/24
195.200.82.0/23
195.242.98.0/23

2001:1AF8:2100::/40
2001:1AF8:701::/48
2A02:2968:20::/48

Connectivity should now be restored. If you are still experiencing issues, please contact our Support Department.

We will follow up with an update as soon as possible.